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Thread ID: 113567	2010-10-26 05:01:00	Insane hard drive warranty policy	kram (13676)	Press F1

Post ID	Timestamp	Content	User
1147719	2010-10-26 05:01:00	Ok I'm hoping someone can tell me what's going on here. My neighbour had a PC custom built from local tech retail store a couple of years ago. Last week the hard drive (Seagate Barracuda) crashed. Checked out the store's warranty policy which stated 3 years on HDD. Sweet. She took it in and guess what. Because the HDD was purchased as part of a PC they said it only had a one year warranty. Huh? Same part. Installed by them. But they are only prepared to offer a one year warranty? Is there any logic to this that I'm not seeing? Don't they trust the quality of their build? Kram	kram (13676)
1147720	2010-10-26 05:03:00	The manufacturers warranty still stands, it seems to me they are trying it on	gary67 (56)
1147721	2010-10-26 05:07:00	CGA	Deimos (5715)
1147722	2010-10-26 05:23:00	Seagate drives have a three year warranty. Find the serial number on the drive and check Seagates Site. Who knows whether a second hand drive may have been put in when it was built?	Snorkbox (15764)
1147723	2010-10-26 05:40:00	One year warranty is pretty standard on custom build machines, I agree with Snorkbox, raise the issue with Seagate.	nate (15033)
1147724	2010-10-26 05:43:00	I forgot the best part. She took her desktop in and they replaced the drive. It cost her her full retail and half an hours labour! Then they told her that she got a good deal as it would have taken longer than that to do the job. Come on, how long does it take to change an HDD when all connections are already in place? Talk about taking advantage! Here's hoping they gave the defective drive back...	kram (13676)
1147725	2010-10-26 05:57:00	Did they image the system to the new drive though that could take at a minimum half an hour	gary67 (56)
1147726	2010-10-26 06:06:00	Did they image the system to the new drive though that could take at a minimum half an hour Good point, I'll check that out . I don't think they would have been able to though as the drive was unusable . I ran a UBCD4win boot disk over it and the only way to get any data off was with RAMCOPY . Even then only got about 20% uncorrupted file recovery rate . I would have thought at a minimum though if they were going to pull the manufacturer warranty thing (and the CGA says deal with the retailer first) they should have informed her when in store that was an option . Instead they made her pay for a replacement she was entitled to and for labour .	kram (13676)
1147727	2010-10-26 06:27:00	Also the shop is not liable for loss of data. You back up BEFORE the drive fails!!!	Snorkbox (15764)
1147728	2010-10-26 06:34:00	Also the shop is not liable for loss of data. You back up BEFORE the drive fails!!! Too true, I've already given her a hard time about that.	kram (13676)
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