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Thread ID: 113631	2010-10-28 21:39:00	BSOD help req'd. please	kbcad (1025)	Press F1

Post ID	Timestamp	Content	User
1148478	2010-10-28 21:39:00	I have a friend whose Dell PC came up with a BSOD apparently whilst downloading E-mail. I offered to help and did an F8 start and opted for safe mode. The process started but then BSOD. Turned off PC, rebooted F8 again, opted for Last good config. The process started but then BSOD again. The error message was: Stop: 0x0000008E (0xC0000005, 0XBF803D26, 0XF8536e90, 0x00000000) Win32k.sys - Address BF803D26 base at BF800000, Datestamp 4c7d06ce All help much appreciated. KB.	kbcad (1025)
1148479	2010-10-28 21:49:00	Get bluescreenview run it then load the BSOD/s. Tell us what files are highlighted, besides win32k.sys. What version of windows is it? www.nirsoft.net Is that the only time it crashes?	Speedy Gonzales (78)
1148480	2010-10-28 22:08:00	Speedy - can't do that as I can't start up the PC. KB.	kbcad (1025)
1148481	2010-10-28 22:42:00	Memtest. Repair install. What process is it thats starting just before the BSOD - always outlook.exe (or whatever mail client they use)?	inphinity (7274)
1148482	2010-10-28 23:17:00	I must emphasize -we cannot start the PC to do anything, so can't respond to your advice. KB.	kbcad (1025)
1148483	2010-10-28 23:18:00	Connect it to a working computer then. Then try it. And scan it while its connected. What version of windows is on it. If you cant do that, there's not much else you can do, besides reformatting it	Speedy Gonzales (78)
1148484	2010-10-28 23:35:00	RAM - test it. or Malware - slave the drive and scan. And do a repair install.	pctek (84)
1148485	2010-10-28 23:41:00	I must emphasize -we cannot start the PC to do anything, so can't respond to your advice. KB. Yep but can you boot from a boot CD/DVD?	Snorkbox (15764)
1148486	2010-10-29 01:47:00	OK - getting out of my depth. Will advise them to take it to a tech. to follow your recommendations. Thanks everyone. KB.	kbcad (1025)
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