| Forum Home | ||||
| PC World Chat | ||||
| Thread ID: 109011 | 2010-04-20 08:36:00 | Telstra call centre going to Manila | Nomad (952) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 878560 | 2010-04-20 08:36:00 | www.stuff.co.nz I guess that's how business are these days and maybe with the cheap VOIP technology. Thinking, you think it is possible to offer internet services without answering your call? They could set up telephone info feed and email / website support. |
Nomad (952) | ||
| 878561 | 2010-04-20 08:45:00 | Hopefully the shift means they'll be significantly increasing the size of their call centre to reduce their long hold times. It is a bit of a shame though - their NZ based call centre staff are very good (when you finally get through to them). Most of the times I've had to call them, their technicians have been very knowledgeable and professional. |
somebody (208) | ||
| 878562 | 2010-04-20 09:14:00 | Extremely gratifying for those with other languages (provided they can match wherever your ISP's call centre is this week.) Like some other call centres, they may possibly be able to speedilyly resolve problems with your water buffalo. I imagine a call centre in an urban area would be far too expensive. |
R2x1 (4628) | ||
| 878563 | 2010-04-20 09:29:00 | Hopefully the shift means they'll be significantly increasing the size of their call centre to reduce their long hold times. It is a bit of a shame though - their NZ based call centre staff are very good (when you finally get through to them). Most of the times I've had to call them, their technicians have been very knowledgeable and professional. The standard opening question at one point was "Are you using Zone Alarm?. Followed by "sorry sir we don't support people with home networks". Sure made you learn fast how to fix it yourself. |
Twelvevolts (5457) | ||
| 878564 | 2010-04-20 09:34:00 | ... their NZ based call centre staff are very good (when you finally get through to them). Most of the times I've had to call them, their technicians have been very knowledgeable and professional. Yes. That's when you finally get through to them! :D |
bk T (215) | ||
| 878565 | 2010-04-20 20:00:00 | It is a bit of a shame though - their NZ based call centre staff are very good And Manila won't be, being a call centre not a helpdesk. And even more unemployed people here. Great. Soon we'll be mobbing tourists at airports offering beads and hair plaiting like in bali. |
pctek (84) | ||
| 878566 | 2010-04-20 20:26:00 | There always burgers to flip. | prefect (6291) | ||
| 878567 | 2010-04-20 20:28:00 | And Manila won't be, being a call centre not a helpdesk. Well it depends on whether they're outsourcing the technical helpdesk roles, or the account admin/bill payment/"I want to upgrade my plan" type roles. The latter can be done by script-reading call centre workers so the impact wouldn't be as large. Twelvevolts: You must have been incredibly unlucky. I have never been asked about firewall/antivirus software, or told that my home network was unsupported. I did always offer to plug a laptop directly into the modem to replicate the problem though, so may have pre-empted that conversation. I'm no longer a TelstraClear customer, but if I were, and they were outsourcing the more mundane call centre roles to save money so they could hire more helpdesk staff locally, then I wouldn't mind so much. That is of course, if they were doing this... |
somebody (208) | ||
| 878568 | 2010-04-20 20:53:00 | There are not many jobs that cannot be outsourced - so beware ! Hairdressing, home care and auto repairs being three of those, As I have said before, we (western nations) have to start dropping our wages gradually (along with all other prices) so that the wages with the developing world will be closer or the same). Then jobs will come back. A few years ago I remember Jim Anderton saying NZ would be a great place for call centres ! as we speak good english ! ha ! |
Digby (677) | ||
| 878569 | 2010-04-20 21:22:00 | As I have said before, we (western nations) have to start dropping our wages gradually (along with all other prices) so that the wages with the developing world will be closer or the same). Then jobs will come back. When have wages ever dropped ....ever?? Maybe if the price of living came back to match, unfortunatley it is a spiral that countries will never get out of One day hopefully the developing countries wages/cost of living will rise to near ours as their lives improve. Edit: i like the Jim Anderton quote lol |
Gobe1 (6290) | ||
| 1 2 3 4 | |||||