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| Thread ID: 109011 | 2010-04-20 08:36:00 | Telstra call centre going to Manila | Nomad (952) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 878580 | 2010-04-21 02:13:00 | I think the reason foreigners do help desk work in New Zealand is because NZ born people couldnt put up from the abuse they would be getting from people, with telco problems. I know myself I can get sarcastic and annoyed when told to reset my router for the umpteenth time by some chick in the Phillipines although I have had some A grade help from the pines in the past. You wouldnt catch me working at help desk here I wouldnt last in the job a day I would tell the people to **** off if they were anything like I am on the other end of the fone. |
prefect (6291) | ||
| 878581 | 2010-04-21 02:25:00 | There always burgers to flip. Funny. I tried my local Mickey-D's and Kiffic's. No reply. |
bob_doe_nz (92) | ||
| 878582 | 2010-04-21 03:36:00 | And Manila won't be, being a call centre not a helpdesk. And even more unemployed people here. Great. Soon we'll be mobbing tourists at airports offering beads and hair plaiting like in bali. People want cheaper internet, that is the price that is paid. They have to cut costs somewhere. Perhaps a good reason to use a NZ owned company instead who does still provide NZ based support. |
robbyp (2751) | ||
| 878583 | 2010-04-21 04:17:00 | Funny. I tried my local Mickey-D's and Kiffic's. No reply. Well open your own Asian takeaway or noodle shop its money for jam like taking candy from a baby, a licence to print money. |
prefect (6291) | ||
| 878584 | 2010-04-21 04:20:00 | People want cheaper internet, that is the price that is paid. They have to cut costs somewhere. Perhaps a good reason to use a NZ owned company instead who does still provide NZ based support. You smacked the nail right on the head people like me want cheap internet so if the help is from the pines so be it, cie la vie. If you are some sort of misguided patriot use a small NZ ISP like farmside and pay a premium for it. I do cheap, always done cheap always will until I win major div blotto. |
prefect (6291) | ||
| 878585 | 2010-04-21 04:29:00 | There always burgers to flip. Well open your own Asian takeaway or noodle shop its money for jam like taking candy from a baby, a licence to print money. Parents ran a takeaway for 20 years. They now have a noodle shop. |
bob_doe_nz (92) | ||
| 878586 | 2010-04-21 05:09:00 | People want cheaper internet, that is the price that is paid. Thats garbage, they are simply trying to deliver higher dividends to the share holders and boost upper management bonuses. |
Battleneter2 (9361) | ||
| 878587 | 2010-04-21 06:06:00 | "That's garbage, they are simply trying to deliver higher dividends to the share holders and boost upper management bonuses." Repeated for truth. |
zqwerty (97) | ||
| 878588 | 2010-04-21 06:43:00 | I think the reason foreigners do help desk work in New Zealand is because NZ born people couldnt put up from the abuse they would be getting from people, with telco problems. . I can. I have. I do now although from the other end. You have to remember they rang cause they don't know what to do and once you were new to computers too. |
pctek (84) | ||
| 878589 | 2010-04-21 10:28:00 | Sadly in New Zealand, along with the title "Service Desk", they mean the same thing :( My beef with NZ based "desks", is that many of them employ staff who have no grasp of the English language - be it understanding it or speaking it :( With my first job in a call centre, most NZders would not work in a call centre or helpdesk role if they had the option. It's a stepping stone. A no. of my former work colleagues were lured by Telecom back in 2004 days. Most don't want to be trapped next to the phone where the computer does the answering for you, where your managers may be alerted if you had your phone on busy for longer than usual. Where there is a matrix light sign that prints out, the stats on the current situation on the phones. How many callers on queue, avg wait time for customers. It's just customer service. You don't need a social science certificate or diploma to work in a call centre or a IT cert / diploma to work for a IT call centre. If you want a call centre role in NZ - look at government departments. Me think that foreigners go for call centre roles b/c harder get other jobs and like their own countries, a job is a privilege, there's no dole where they are from and the wages are much higher here. Heard some work in factories too and in mail sorting. Hey, it puts food on the table. Sometimes they may have 2 or 3 part time roles. But having said that I know some Pacific Islanders and European NZders who are still in the same call centre role since 2004 :D |
Nomad (952) | ||
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