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| Thread ID: 109011 | 2010-04-20 08:36:00 | Telstra call centre going to Manila | Nomad (952) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 878570 | 2010-04-20 21:27:00 | There always burgers to flip. I suggest you should be the first to volunteer. You don't really care about local jobs I guess.. |
paulw (1826) | ||
| 878571 | 2010-04-20 21:32:00 | There are not many jobs that cannot be outsourced - so beware ! Hairdressing, home care and auto repairs being three of those, As I have said before, we (western nations) have to start dropping our wages gradually (along with all other prices) so that the wages with the developing world will be closer or the same). Then jobs will come back. A few years ago I remember Jim Anderton saying NZ would be a great place for call centres ! as we speak good english ! ha ! First first job in a call centre, I was told by my manager that call centre are a hot topic for companies now. Some countries even offer legal advice over the telephone and billed for. Cost cutting and competition is the fact of life I think. At the end of the day, shareholders want bigger returns, customers want lower price, and in this regard, faster broadband, more data. After some international travels, consumers couldn't really careless about local jobs. They go overseas, the international roaming simcard is too expensive, so they go into a shop that advertise simcards for tourists for a low price, they install the simcard, get cheap rates and can make calls and that's job done for them. People parallel import, go to The Warehouse, Briscoes, Warehouse Stationery ..... and onto Trademe which doesn't really contribute to NZ more than the retail sector. |
Nomad (952) | ||
| 878572 | 2010-04-20 21:50:00 | I suggest you should be the first to volunteer. You don't really care about local jobs I guess.. Its not that I dont care. its business as Don Trump would say. If Telstras competitors like Telekom use Manilla for a help desk why shouldnt they? Even for a person sitting at a desk in NZ it costs heaps in stupid ACC payments 1 months holiday, leave for pregnancy, Whanau leave the list goes on and on. Over there you just appreciate the fact you have a job and the unions havent got a foothold to mess things up. Why think nationally think globally the people over there appreciate the job more than some morose person here who will quit after less than a year anyway. |
prefect (6291) | ||
| 878573 | 2010-04-20 22:35:00 | When have wages ever dropped ....ever?? Maybe if the price of living came back to match, unfortunatley it is a spiral that countries will never get out of One day hopefully the developing countries wages/cost of living will rise to near ours as their lives improve. Edit: i like the Jim Anderton quote lol x2 |
Marnie (4574) | ||
| 878574 | 2010-04-20 23:12:00 | Dropping wages is fine with me, as long as other costs drop too. If I can live the same on lower wages, I win as I will drop back a couple of steps on the tax scale. Yeah, right. The biggest cost to anything seems to be the invisibles, every plumber supports a mass of camp followers. |
R2x1 (4628) | ||
| 878575 | 2010-04-20 23:32:00 | Dropping wages is fine with me, as long as other costs drop too. If I can live the same on lower wages, I win as I will drop back a couple of steps on the tax scale. Yeah, right. The biggest cost to anything seems to be the invisibles, every plumber supports a mass of camp followers. Aint that true |
prefect (6291) | ||
| 878576 | 2010-04-20 23:44:00 | Manilla, Vanilla what's the difference? Hell, some of our own NZ based Help/Service Desks employ staff that can't/don't speak the Queen's English - let alone can be understood even at the best of times :( Just try calling the Gen-i Help Desk :( :( |
Zippity (58) | ||
| 878577 | 2010-04-21 00:33:00 | Well I don't support scum bag companies that outsource to Asia, so Telstra are joining that worthless company Telecom. The US is currently paying the price for all the outsourcing of lower jobs over the last decade with higher than necessary unemployment. In the end it bites them in the ass when the economy falls further during the bad times, we all loose. |
Battleneter2 (9361) | ||
| 878578 | 2010-04-21 00:53:00 | Well it depends on whether they're outsourcing the technical helpdesk roles, or the account admin/bill payment/"I want to upgrade my plan" type roles. Wrong. A helpdesk has people who know what they are talking about and help you through troubleshooting your problem - regardless of call length (within reason). A call centre has inexperienced people worrying about their KPIs and not about whether or not they are actually helping you. Big difference and one that matters a lot to me even if no-one else cares. But then I always cared about my customers and took the time to help them rather than the way some techs operate. |
pctek (84) | ||
| 878579 | 2010-04-21 01:07:00 | A helpdesk has people who know what they are talking about and help you through troubleshooting your problem - regardless of call length (within reason). A call centre has inexperienced people worrying about their KPIs and not about whether or not they are actually helping you. Sadly in New Zealand, along with the title "Service Desk", they mean the same thing :( My beef with NZ based "desks", is that many of them employ staff who have no grasp of the English language - be it understanding it or speaking it :( |
Zippity (58) | ||
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