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Thread ID: 113998	2010-11-14 04:41:00	Buying Games from the Warehouse	cybernerd (12461)	Press F1

Post ID	Timestamp	Content	User
1152659	2010-11-14 09:43:00	And you also should have the brains to look up and see if it will run on windows 7 before trotting off to purchase it - I just did, it took all of 10 seconds to figure out the older version has problems with windows 7 . The new version is meant to work fine . Its hardly the shops fault a person cant figure out its older software -- you looked at the spec's and it didn't say windows 7 compatible -- so why didn't you simply ask . As for the return policy -- thats standard with many places - these days its all so easy to make a copy of the Game, then return it saying its faulty, or wont run on your system and the person then has a free game since they were dishonest and copied it . As for the small print -- buy some glasses . It seems to me that you think that the shop has no responsibility at all to inform customers about it's products . A lot of people would think that software that runs on Vista is likely to be compatible with Win 7 . Unless you are a smart a*** who knows everything . But I forgot . A lot of computer stores don't do much in the way of service	Tom Drummond (7135)
1152660	2010-11-14 10:06:00	A lot of people would think that software that runs on Vista is likely to be compatible with Win 7. Likely is not guaranteed. You do your homework before you buy something or take the consequences which means suck it up. The Warehouse is very good at sorting faulty products but why should they be responsible for peoples faulty buying decisions.	mikebartnz (21)
1152661	2010-11-14 12:25:00	It seems to me that you think that the shop has no responsibility at all to inform customers about it's products. A lot of people would think that software that runs on Vista is likely to be compatible with Win 7. Unless you are a smart a*** who knows everything. But I forgot. A lot of computer stores don't do much in the way of service OK. Which Computer Stores in particular? And don't bother mentioning stores like Harvey Norman, Noel Leeming etc as they are NOT Computer Stores much like service stations that do not give service. Sheesh.	Snorkbox (15764)
1152662	2010-11-14 19:12:00	It seems to me that you think that the shop has no responsibility at all to inform customers about it's products . A lot of people would think that software that runs on Vista is likely to be compatible with Win 7 . Unless you are a smart a*** who knows everything . But I forgot . A lot of computer stores don't do much in the way of service Obviously then you work in retail and see this all the time . As mike points out the warehouse are VERY good at returns . its hardly the warehouses fault that cybernerd didn't ask questions if being unsure . Let me guess - cybernerd saw the game - looked at the specs and just assumed it would work on Windows 7 - then even after reading the system spec's didnt bother to ask if it would work on W7 - just assumed it would . Had he have asked the sales person would have told him no it didn't as he found out later on . No retail place is going to ask every customer what OS they have on their PC- get real . As for service -- once again - we assume YOU are a computer tech or work in a computer store ? If you did then you would know that many times theres nothing wrong with software its actually some fault on the persons PC or sometimes its the user not knowing how to use the software . I had one guy "knew everything", jumped up and down saying some software I sold was faulty - I went around and the problem was his PC was so full of infections its a wonder anything worked . Cleaned the PC and what do you know -- the software worked perfectly .	wainuitech (129)
1152663	2010-11-15 02:03:00	As for the return policy -- thats standard with many places. MIght be standard but it sure isn't legal. According to the CGA no shop can refuse a legit request to return software. Maybe he could have looked it up, but not everyone realises they should beforehand, and Vista not being an enormous difference, people would expect it to work. After all, I can run XP games oon Win 7.	pctek (84)
1152664	2010-11-15 02:20:00	Working in the software industry I can say that we put what it WILL run with and what it NEEDS on those requirements. We do not state everything it WILL NOT run with, no software does that. If its not on the box there are no guarantees to the consumer and I would have refused the refund also.	DeSade (984)
1152665	2010-11-15 02:21:00	MIght be standard but it sure isn't legal. According to the CGA no shop can refuse a legit request to return software. Maybe he could have looked it up, but not everyone realises they should beforehand, and Vista not being an enormous difference, people would expect it to work. After all, I can run XP games oon Win 7. Under the CGA it states: I bought a game as a gift for my son, but he doesn't like it. Can I return it? You can try, but the retailer is under no obligation to replace or refund goods because of a change of mind. If you're not sure you're buying the right thing, find out first if you will be able to exchange it. Some stores may offer a trial period or exchange cards. But many don't accept returns of software at all. Also Goods must be fit for a particular purpose According to the OP - it runs on XP, and Vista. Nowhere did it say it will run on Windows 7, and it appears the question was never asked either. IF they had said or printed it would work on W7, then there would be a legit case. But Assuming means nothing. Many programs that run on XP or Vista Will run on W7 fine, then again many dont. Assuming is the mother of all Fu*k ups.;)	wainuitech (129)
1152666	2010-11-15 03:20:00	without getting into the technicals . . . if a non IT person (40yr old person or a 60yr old buying a gift or a 12yr old child), when they read it . . . . they might think Vista or later .	Nomad (952)
1152667	2010-11-15 03:24:00	But why should the retailer be responsible for the ignorance of the customer that does not ask.	DeSade (984)
1152668	2010-11-15 03:34:00	which MoH? I might be able to find you a fix Good question. It looks like most of the versions of MOH work except 10th Anniversary. And maybe MOH airborne There are compatibility updates for win7 (for some) games and programs on the MS site. To make them more compatible tho And if its airborne this (social.answers.microsoft.com) may help	Speedy Gonzales (78)
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