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| Thread ID: 114069 | 2010-11-16 23:25:00 | crashing | NZHawk (4093) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1153708 | 2010-11-16 23:25:00 | I am not certain how to ask this question so I will give as much information as possible: - new computer - windows xp home - used in small retail clothing business - NOT connected to internet - networked with 2 other computers - also NOT on the internet - this is the main/server of the group sharing MYOB retail manager data - contains a barcode scanner, cash drawer - has been operating fine since Oct 20th - until last week - where it has been shutting down after approx 10 minutes after initial first boot - I have gone to the Events list and found several errors that I hope will help sort the problem: these are the errors from this mornings crash * Source: W32Time Event: 29 * Source: W32Time Event: 17 * Source: Dhcp Event: 1002 * Source: Service Control Manager Event: 7023 The IP addresses are assigned by DHCP What I have done: - test harddrive (in process) - removed all internet security - turned off Windows Firewall Could some one help with why the computer crashes - thank you |
NZHawk (4093) | ||
| 1153709 | 2010-11-16 23:29:00 | Crashing 10 minutes after boot suggested a thermal issue to me......can you install speedfan or something to check temperatures....maybe a bump has cracked the paste seal to the cpu and isnt transferring the heat through the heatsink now! | SolMiester (139) | ||
| 1153710 | 2010-11-16 23:29:00 | cant help with the event log but is it possible it's overheating ? depending on the enviroment it's installed in dust etc can accumulate very quickly but as it's a new computer it would have to be very bad to cause problems already. If it seems like a hardware issue I would expect it is still under warranty |
dugimodo (138) | ||
| 1153711 | 2010-11-16 23:31:00 | Is it crashing or shutting down? If its crashing, whats the BSOD? | Speedy Gonzales (78) | ||
| 1153712 | 2010-11-16 23:41:00 | Heat - could be an issue as it is stored under a counter - plenty of airflow. But once it is rebooted it seems to stay on for quite some time - so one would think if it were a heat issue it would always crash in relatively the same amount of time - it's not. It is crashing - we're watching it now to get the BSOD information - will let you know asap - thank you all |
NZHawk (4093) | ||
| 1153713 | 2010-11-16 23:44:00 | You've done pretty well to dig out those errors :) W32Time Event: 29 Means it is trying to get the correct time from a time server - except it can't reach the source which provides the time. W32Time Event: 17 This occurs when it is unable to contact the time server. As you are not connected to the internet, go to start/run and type in cmd, hit enter and type in (in the console) net time This will tell you where it is trying to get the time from. These should not be causing it to crash though... Dhcp Event: 1002 This means another computer on the network has been given the same IP address go to start/run and type in cmd. In the console, type ipconfig /release, and then press ENTER. type ipconfig /renew, and then press ENTER. Service Control Manager Event: 7023 This again is to do with the time service. Not sure how computer literate you are, so don't want to flood you with information. Who set this up for you? I dont think the above are serious enough to cause crashes, but I don't think it is a heat related issue, more likely a configuration issue. |
utopian201 (6245) | ||
| 1153714 | 2010-11-16 23:46:00 | I set it up. I am relatively computer literate (better be it's my job) |
NZHawk (4093) | ||
| 1153715 | 2010-11-16 23:55:00 | Dhcp Event: 1002 This means another computer on the network has been given the same IP address I rechecked this and the only other computer on the network at the time has a different IP address |
NZHawk (4093) | ||
| 1153716 | 2010-11-17 00:02:00 | Look under system in event viewer for a bugcheck entry. I wouldnt worry about the time errors. Cant do much it theyre not on the net. Or get bluescreenview then tell us what the files are in pink | Speedy Gonzales (78) | ||
| 1153717 | 2010-11-17 00:06:00 | get back to you on the bugcheck entry | NZHawk (4093) | ||
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