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| Thread ID: 114456 | 2010-12-03 16:57:00 | Help needed please - quotes | Myth (110) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1158495 | 2010-12-03 20:44:00 | Haven't quoted yet, have sent some additional questions. However I must say I think your customer is taking the piss. | gcarmich (10068) | ||
| 1158496 | 2010-12-03 20:56:00 | Just had a quick read ---- and they are complaining -- Are they serious or what ??? | wainuitech (129) | ||
| 1158497 | 2010-12-03 21:11:00 | Does sound like a customer I wouldn't want. | gcarmich (10068) | ||
| 1158498 | 2010-12-03 21:14:00 | I normally send those to my competitor. Some would moan after a good free feed! | Snorkbox (15764) | ||
| 1158499 | 2010-12-03 21:22:00 | Things that customers don't seem to understand. 1. We didn't break it. 2. Again, its not our fault. 3. We've spent years learning our trade and just like your accountant, lawyer or the guy that repairs your washing machine we would like to be paid reasonably well for it. 4. Buying new hardware doesn't mean you won't need someone to configure it the way you want, install software and recovering your data. 5. No we don't tell you to do backups so we can charge for more hardware and software, we do it so you don't lose 20 years of photos when the hard drive fails, and we don't enjoy saying I told you when it does. |
gcarmich (10068) | ||
| 1158500 | 2010-12-03 21:25:00 | I would suggest they are 'trying it on'. Also suggest you charge them for obtaining the 3 quotes :) I remember once back in the 70s a firm complaining about the price I quoted for some air bearing devices. So I suggested they bought the drawings and made the parts themselves. They bought the drawings at quite a high price, found they could not make to the tolerances called up, and then asked us to make. They ended up paying 50% more :clap |
Terry Porritt (14) | ||
| 1158501 | 2010-12-03 21:36:00 | I tend to charge more for fixing someone elses screw-ups. After all you’re not just fixing the original problem you have to figure out what the screw up did as well. | gcarmich (10068) | ||
| 1158502 | 2010-12-03 21:46:00 | I need quotes from 3 computer repair companies in varying parts of the country please. These quotes will be used for comparison purposes only. I recently did some work for an organisation, and they are suggesting I over-charged them. I highly doubt this, and therefore suggested I would obtain 3 random quotes from other companies and pass these onto the organisation. If it is indeed found I am overcharging, I will be quite happy to lower my pricing so it is more inline with others. Once I have 3 people willing to send me a quote, I will send you the exact same email containing the issues, asking what would you charge to repair, and also a brief note on the actual repair - if you add suggestions for next time, I might learn something more from this as well :) None of the information on any of the quotes will be passed to any other submitter. You mean they didn't get 3 quotes themselves before getting you to do the job... standard practices for most organisations, too bad... I too would charge ($120/hour) for getting three random? quotes. |
porkster (6331) | ||
| 1158503 | 2010-12-03 21:54:00 | Does the $120 include GST? :-) | gcarmich (10068) | ||
| 1158504 | 2010-12-03 22:06:00 | Just to clarify some things here.... The organisation on a whole is a very good organisation to deal with, and this is my step in. There is one dissenting voice lower down in the ranks who is trying to appear more I.T. literate than I know him to be - and also who I suspect has his toes being stood on by me doing this. This exercise is so that when I go to his superiors, I have all the figures ready that justifies my expenses, and will hopefully shut him up by proving that qualified people who know what they are doing charge more than whatever he accepts. |
Myth (110) | ||
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