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| Thread ID: 114550 | 2010-12-07 18:59:00 | iPhone email/Outlook/Telecom | Metla (12) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1159675 | 2010-12-07 18:59:00 | Greetings people. The company I work for have recently "upgraded" their work phones from Blackberries to iphones 4, They need to be able to receive emails to both their phones and PC's. When the PC is running they are getting a retrieval error on the phone stating that another device is configured to recieve email. And emails received by the PC are not being received by the phone, The account is configured to leave a copy of the email on the server for 14 days. I believe that when the phone retrieves the email first it can then be retrieved by the PC from the email server. The system has been working perfectly with the previous phones, The new phones are running on the Telecom network, and the email is run through a telecom service called Officemail. Telecom are drawing a blank.:horrified |
Metla (12) | ||
| 1159676 | 2010-12-07 19:26:00 | Seems to be a limitation of POP3 and the way the iphone talks to the server.:waughh: Jesus, You would think Telecom would know about their own systems. |
Metla (12) | ||
| 1159677 | 2010-12-07 19:45:00 | Seems to be a limitation of POP3 and the way the iphone talks to the server.:waughh: Jesus, You would think Telecom would know about their own systems. Yeah, they will need an exchange server..We have a BES for the Blackberrys, however the iphone use push tech for contact with exchange, you just need to setup an external address for the SMTP protocol. |
SolMiester (139) | ||
| 1159678 | 2010-12-07 19:49:00 | No it's definitely doable, you can adjust the setting in *both* outlook and the iPhone to download all mail and delete it after say 7 days. I've got my father setup just like that. Still, switch them to GAFYD, as it emulates Exchange mail and is free for 50 users :D |
Chilling_Silence (9) | ||
| 1159679 | 2010-12-07 20:13:00 | Well the iphone is receiving mail ok just not after the PC has received it. This indicated the PC is removing mail from the server even though you say it is set to leave it on for 14 days. Any other PCs downloading the mail and not set to leave a copy on server. What mail client is the PC using. Is it set to delete from the server after moving from inbox or or deleting from deleted or something like that. |
Safari (3993) | ||
| 1159680 | 2010-12-07 20:18:00 | Well the iphone is receiving mail ok just not after the PC has received it. This indicated the PC is removing mail from the server even though you say it is set to leave it on for 14 days. Any other PCs downloading the mail and not set to leave a copy on server. What mail client is the PC using. Is it set to delete from the server after moving from inbox or or deleting from deleted or something like that. Not quite, When the mail is checked by the iphone, the PC then gives the "other device configured to check email" error for about 10 minutes and then it can send and receive as normal. |
Metla (12) | ||
| 1159681 | 2010-12-07 20:19:00 | No it's definitely doable, you can adjust the setting in *both* outlook and the iPhone to download all mail and delete it after say 7 days. I've got my father setup just like that. :D Thats not the problem, Its the one device locking out access for the other for a period of time. |
Metla (12) | ||
| 1159682 | 2010-12-07 20:21:00 | Yeah, they will need an exchange server..We have a BES for the Blackberrys, however the iphone use push tech for contact with exchange, you just need to setup an external address for the SMTP protocol. Sweet. I have no idea what an exchange server is though,:horrified. They rejected my suggestion to ditch telecom and run the email system through a host that allows direct configuration of email protocols. |
Metla (12) | ||
| 1159683 | 2010-12-07 20:35:00 | What happens if you adjust the polling time on each device to like 30 minutes ? | Chilling_Silence (9) | ||
| 1159684 | 2010-12-07 22:16:00 | I'd look at getting an exchange server....have you thought about instead of tryiung to install your own to look at microsoft BPOS or Googles Apps? Both have exchange support (and therefore outlook/iphone via exchange). Google apps can be either free (I use this for home with up to 50 accounts) or you can pay for premier - which gives you more accounts, more storage (free has 7gb per account) and better support. |
psycik (12851) | ||
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