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Thread ID: 114669	2010-12-12 20:39:00	To name or not to name, that is the question...	Myth (110)	Press F1

Post ID	Timestamp	Content	User
1161212	2010-12-12 20:39:00	Had a bad dealing with a company well revered in this forum: (names/email addy have been changed but still give good idea of issue) To whom it may concern, These items arrived today for which I am very thankful. However, this experience with your company has marred the brilliant service record I have received in the past. Normally, I would rate your service 10/10, but after the following issues, I am very disheartened. Brief background of this transaction - I did some work for a charitable organisation. Their policy is not to pay direct, but gift the equivalent. So I said that as payment I wanted components from Computer Lounge. These were the issues that I experienced: Issue 1: For over a year now, my name has been in the system as Tony, on the 10/12/2010 (see below) you send me email and on the 13/12/2010 a package named Toni... an inconsistency that I would like clarified and amended. Issue 2: For over a year now, my email address has been listed as nopes@gmail.com. For some reason, you sent a verification message (first time credit card use) to noees@gmail.com. Not only is the email address wrong; but you then removed funds from the credit card anyway - which to me is a major issue on your behalf and definitely needs to be looked into. Issue 3: I phoned your company to follow up because I noted on the website that there was nothing about my order being processed, or anything that the order had even been received. This call was made after verification that the card had been drawn on. The man I spoke to (and I wish I could remember his name) appeared to not listen to me twice. He kept saying to me "the email address is wrong, you have no order in the system". I told him twice that this is the code, follow it up. Both times he cut in while I was attempting to read out the code, to tell me there was no order. Finally I raised my voice and told him to check the code given on the credit card - to trace back and find a valid email address. It was after this call, that I received the email below, with the correct email address. Issue 4: as part of my order, I ordered this component: LINKSYS WUSB54GC COMPACT WIRELESS-G USB ADAPTER In the description page, it quite clearly states: "To install, simply plug the Adapter into any available USB port. (It's compatible with both USB 1.1 and 2.0 ports, but 2.0 will yield the fastest speeds.) You can plug it directly into your PC, or use the included USB extension cord to put the Adapter anywhere you'd like, up to five feet away." The extension cable was one reason I ordered this particular component. When it arrives, I open the package to find it does not include an extension cable. ??? Can someone please look into the above issues. Granted I am not a high usage member of your site, but I am a member of a large NZ based computer forum who think very highly of your company (which is the only reason I started using your services). Regards Dependent on their reply will depend on whether they are named. The credit card issue is a major mistake though.	Myth (110)
1161213	2010-12-12 20:56:00	Brief background of this transaction - I did some work for a charitable organisation. Their policy is not to pay direct, but gift the equivalent. So I said that as payment I wanted components from Computer Lounge. Dependent on their reply will depend on whether they are named. The credit card issue is a major mistake though. It seems like they already have been ;)	inphinity (7274)
1161214	2010-12-12 21:05:00	It seems like they already have been ;) ^	SolMiester (139)
1161215	2010-12-12 21:11:00	Bugger ... dontcha just hate it when that happens .... :blush:	SP8's (9836)
1161216	2010-12-12 21:13:00	:facepalm And I thought I had edited all that out Anyway, yeah Im pissed	Myth (110)
1161217	2010-12-12 22:20:00	Well CL is generally known for good customer service. I guess they can make a mistake. It's what happens now that determines whether they are still good or are losing it........	pctek (84)
1161218	2010-12-12 22:23:00	I hope they are still good I just RMA a motherboard back today	gary67 (56)
1161219	2010-12-12 22:43:00	OK, just got a call from CL... somehow a new account was created (I am unsure how as all my passwords and log-in's are recorded) and it was this account that was used. Anyway it may have been a typo on my behalf and in some sort of dream a new account made. For that, I will accept responsibility. The transaction went through this new account. When I asked about the credit card verification, he is not too sure what happened there, but will follow up. And they are sending me out the USB extension cable :) As per normal CL were prompt and friendly in their response - although we aren't 100% sure what has actually happened, I am happy with the end result - that they are looking into it, and I am receiving the cable :D	Myth (110)
1161220	2010-12-12 22:49:00	Like Leo Vincent used to say - It's the putting right that counts ;)	pablo d (15490)
1161221	2010-12-12 22:51:00	Actually, it was Alan. Ha. Carry on.	pablo d (15490)
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