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Thread ID: 111075 2010-07-12 23:43:00 Westpac security enhancements Greven (91) PC World Chat
Post ID Timestamp Content User
1118351 2010-07-12 23:43:00 www.westpac.co.nz

Westpac told me they are making online banking more secure in August, so I read all about it & I disagree. I can't see how making you answer some simple questions that someone else can use to reset your password will make online banking more secure.
Greven (91)
1118352 2010-07-13 00:01:00 All part of their long-term strategy to make your money more accessible to more people...

(And cutting costs in the Call Centre)
johcar (6283)
1118353 2010-07-13 00:16:00 I am assuming their call centre is good, the answering centre is sometimes a bit off the pace though ;) R2x1 (4628)
1118354 2010-07-13 00:25:00 If they wanted to improve security, they could have gone the way of Westpac Australia where selected transactions like transferring money between accounts could only be completed after they had sent a sms message with a code to your cellphone.

While probably not fool proof, if someone did access your account, they would also need your phone to receive the txt.
PinoyKiw (9675)
1118355 2010-07-13 02:11:00 If they wanted to improve security, they could have gone the way of Westpac Australia where selected transactions like transferring money between accounts could only be completed after they had sent a sms message with a code to your cellphone.

While probably not fool proof, if someone did access your account, they would also need your phone to receive the txt.

And if you're phone-less?
Cellux (15145)
1118356 2010-07-13 02:52:00 At Kiwi Bank,they have 3 questions,which only I would likeley know the answer to b4 entering site,seems a good idea to me. Cicero (40)
1118357 2010-07-13 09:16:00 + 1 for Kiwibank

The questions are answered by mouse-click not keyboard and I assume that can't be "key logged"
SP8's (9836)
1118358 2010-07-13 09:54:00 I'll agree that Kiwibank & BNZ have good security. Westpac is hopeless, don't know about the others Phil B (648)
1118359 2010-07-13 18:55:00 + 1 for Kiwibank

The questions are answered by mouse-click not keyboard and I assume that can't be "key logged"

The answer is different each time you enter!
Cicero (40)
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