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Thread ID: 115141	2011-01-04 09:13:00	Antivirus 8 spyware removal	Safari (3993)	Press F1

Post ID	Timestamp	Content	User
1166969	2011-01-09 20:01:00	Try the direct link (www.simplysupersoft.com) Thanks	Safari (3993)
1166970	2011-01-15 19:51:00	Had to get a computer tech in Melbourne to clean out the computer in the end. He ran just about every known program and had a lot of trouble getting it clean but Spybot finally got the last of it. He has left Spybot on the laptop but not sure how he has configured it. I understand Teatimer is a bit unnecessary so will disable that but I understand Immunize and Resident SD helper are useful so any comments or experience on having those active. At present she has Mcafee internet security installed so I am going to suggest she removes that and install MSSE and just use the Win 7 firewall and run Malwarebytes occasionally. If MSSE is running with realtime protection on does that cause a problem if Spybot Immunize and Resident SD helper are also active or can they compliment each other. If I had Windows I would be able to check out all this myself but as you know I am on a Mac and thankful for that.	Safari (3993)
1166971	2011-01-15 21:13:00	Had to get a computer tech in Melbourne to clean out the computer in the end. He ran just about every known program and had a lot of trouble getting it clean but Spybot finally got the last of it. Please note -- I suggested Spybot post #2 :rolleyes: If you run the programs in safe mode first, turn off system restore, then rerun in normal mode they will get cleaned out - done it several times. Combo fix - Post22 - will have also got it. Edited: Spybot Immunize and Resident SD helper can sometimes clash with other security programs - hence I normally dont run them.	wainuitech (129)
1166972	2011-01-15 21:25:00	Please note -- I suggested Spybot post #2 :rolleyes: Yes I know Wainui and thanks for all your help. I don't think it was just Spybot though but a combination of all the programs and he said it was a very tricky problem and took a very long time with other complications as well. Anyway all done now. Surprised others are not reporting this search engine redirect problem as there is a lot of reports on Google. The Google page opened ok and you can search for something but if you clicked on a search result it was redirected to another site. If the google search result URL was copied and pasted into the address bar it went to the correct web page.	Safari (3993)
1166973	2011-01-15 21:47:00	Good that it was finally sorted -- What often happens is these infections can and do often do other damage and have strange side effects. I have seen it happen countless times, remove the infections and the PC wont even boot to the welcome screen. I dont mean any disrespect to anyone helping here, but as is sometimes the case, the suggestions here to clean a PC, are only a fraction of what really has to be done to repair the PC and isn't really "fixing" it completely. There are numerous times when the infections are removed, the PC can in fact seem worse - crashing, lockups, "weird" happenings. This is caused by damage to the OS. These problems need a hands on approach, as trying to help someone here, and relaying instructions can take days, where as having the PC in front of you, you can see the problems, and generally fix it in a reasonable time.	wainuitech (129)
1166974	2011-01-15 23:02:00	Yeah this one needed hands on for sure. What is your experience with McAfee. Do you think removing it and using MSSE is a good move.	Safari (3993)
1166975	2011-01-15 23:17:00	McAfee :yuck: MSSE :thumbs:	wainuitech (129)
1166976	2011-01-15 23:20:00	McAfee :yuck: MSSE :thumbs: Cheers, that's what I thought.	Safari (3993)
1166977	2011-01-16 03:28:00	She wouldn't have all these problems if she had a Mac. :)	FoxyMX (5)
1166978	2011-01-16 04:12:00	She wouldn't have all these problems if she had a Mac. :) Too true Foxy. I think it was probably the cost, but what price peace of mind.	Safari (3993)
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