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Thread ID: 115254	2011-01-10 01:44:00	Kudos to HP	FAB (6923)	Press F1

Post ID	Timestamp	Content	User
1168476	2011-01-10 01:44:00	Just a note of thanks to HP. We have Carepacks for our servers - over the break one of the SAS HDs up and died. Rang HP this morning - hew HD on my desk less than 4 hours later. Ok - we have a 4 hour Carepack agreement, but it's nice to know it did actually make it in the time promised. This also happened late last year when a battery on the Smart Array Controller had an issue - new one in less than two hours. Credit where credit is due.	FAB (6923)
1168477	2011-01-10 02:00:00	I have had issues and good sevice. 1st time round, My HDD's partition table was damaged. I recovered the main partition's continent's (apart from the OS) but the restore partition was lost. I rang HP to get recovery disks, long story short. they said No, you can't order recovery disks untill 2 weeks later. 2 weeks later and they say I am too late, you cannot order recovery disks. Result was my turn to OS piracy. I didn't have much choice though. Since win7 came around I upgraded to a copy of windows 7 (legit) They gave me a new A/C adapter for my laptop once, a week later my battery completely died. I don't know if that coincidental or not but I think its very unlikely. I usually keep the battery out of my laptop unless i'm using it. Good service (EG service that worked) was replacing my keyboard twice. It took them about 2 weeks each but it got done.	The Error Guy (14052)
1168478	2011-01-10 02:31:00	I've also had great service from HP for business equipment. EG: A replacement 22" LCD monitor arrived the day after logging the service job and also included a courier label to send the dead one back.	CYaBro (73)
1168479	2011-01-10 17:21:00	We've used them at work also. Thoroughly impressed by them! :)	Chilling_Silence (9)
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