| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 115260 | 2011-01-10 05:13:00 | IE and Antispyware and MSE crashing | Mike (15) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1168480 | 2011-01-10 05:13:00 | My dad's computer has been playing up the last few weeks, he can't use IE for long because it just crashes (gives that annoying message saying Send/Don't Send), every half hour or so there's a similar message just pop up saying Antispyware service (or something along those lines) has crashed, with the Send/Don't Send, and also every half hour or so a pop up dialogue in the bottom right corner that says Microsoft Security Essentials service is not running, and have to click the button to start it again... half an hour later it happens all over again. I though it might be a virus, but after a number of different virus scans (local and online), spyware scan, and malwarebytes scan... still no difference in behaviour. So dad got me to reformat/reinstall, and before I did this I took out his old HDD and put in a different one. After a fresh install of Windows XP Pro Sp3, the same thing still happens. Any ideas? He's had the PC for a few years now with no problems at all until a month or two back. Is it hardware? Or something wrong with MSE or an update? Thanks, Mike. |
Mike (15) | ||
| 1168481 | 2011-01-10 05:44:00 | Did you install IE8? Try another browser, does it crash? | Speedy Gonzales (78) | ||
| 1168482 | 2011-01-10 05:48:00 | It happened with IE6 (installed with XP) and also after I installed IE8. Using other browsers works fine, but the Antispyware and the MSE issues still occur. Mike. |
Mike (15) | ||
| 1168483 | 2011-01-10 07:13:00 | Does it show the name of a file / dll file in any of these programs that crash? Post a HJT log. We'll see whats in it | Speedy Gonzales (78) | ||
| 1168484 | 2011-01-10 09:18:00 | IE hasn't crashed yet :) but I've attached a SS for each of the other two messages. I'll go find HJT and post a log now... Mike. |
Mike (15) | ||
| 1168485 | 2011-01-10 09:44:00 | Oops I was wrong - I installed IE8 before the reformat (didn't help) and I haven't installed it again yet so still running IE6 now. Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 10:21:05 p.m., on 10/01/2011 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rsvw.exe C:\WINDOWS\system32\SearchIndexer.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Microsoft Security Essentials\msseces.exe C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\system32\svchost.exe c:\Program Files\Microsoft Security Essentials\MsMpEng.exe C:\WINDOWS\system32\SearchProtocolHost.exe C:\WINDOWS\system32\msiexec.exe C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - www.update.microsoft.com O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll -- End of file - 2135 bytes Nothing but XP and updates has been installed on the computer since the reformat. Mike. |
Mike (15) | ||
| 1168486 | 2011-01-10 10:07:00 | I would kill / uninstall windows search You can tick this then tick fix checked. Or delete it with ccleaner O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u |
Speedy Gonzales (78) | ||
| 1168487 | 2011-01-10 12:40:00 | I would kill / uninstall windows search Wife has somewhat similar problem on her laptop. Can't find 'windows search' in Add/Remove Programmes. How can I tell if it's installed/running and if so how do I kill/uninstall? |
Robin S_ (86) | ||
| 1168488 | 2011-01-10 21:28:00 | Thats a good question. I've never installed windows search. So dont know if it appears in add/remove programs or not. Look in event viewer Mike (start/run type eventvwr.msc). Look under application, for the errors. And see if it shows the name of any files, that maybe causing the crashes. Disable auto restart. Since, if the entry in startup appeared, it maybe a BSOD? | Speedy Gonzales (78) | ||
| 1168489 | 2011-01-10 21:33:00 | Windows search came in on the windows update I think? I'll take a look at the event viewer now. Cheers, Mike. |
Mike (15) | ||
| 1 2 | |||||