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Thread ID: 115453	2011-01-19 02:32:00	Internet Explorer 8 stops working	Louis (15620)	Press F1

Post ID	Timestamp	Content	User
1170953	2011-01-19 02:32:00	Hi there, I have been having problems with internet explorer 8,it keeps on crashing especially after closing down internet explorer. I have windows vista running on my labtop. Please advice for a solution. Thanks	Louis (15620)
1170954	2011-01-19 03:10:00	internet explorer 8, keeps on crashing especially after closing down internet explorer . How does it crash after you've closed it? Download and run Hijackthis and post the log here . What antivirus and antispyware are you suing and when was the last time you updated and scanned with them?	pctek (84)
1170955	2011-01-20 21:54:00	The explorer crashes when the window is closed, I get a message saying that internet explorer has encountered an error then it starts checking for solutions then I get a message coming up saying interent explorer stopped working . Sometimes the explorer does crash while browsing . I use mcafee anti virus plus as welll as webroot anti spyware . Could somebody have hacked into my laptop? the reason for asking this question is that a couple of months ago while I was browsing face book the window closed and three windows tried to open in which I closed them straight a way, I did run my antivirus and anti spyware but nothing came up . I did manage saving the website ip addresses from the history command . The IP addresses were 195 . 54 . 171 . 148 and 194 . 8 . 251 . 79 and 173 . 244 . 222 . 25 . the antivirus and antispyware get updated regulary, i have run both progtrams recently . the log file of hijack this is in the following: Logfile of Trend Micro HijackThis v2 . 0 . 4 Scan saved at 10:32:08 a . m . , on 21/01/2011 Platform: Windows Vista SP2 (WinNT 6 . 00 . 1906) MSIE: Internet Explorer v8 . 00 (8 . 00 . 6001 . 18999) Boot mode: Safe mode with network support Running processes: C:\Windows\Explorer . EXE C:\Users\Owner\Desktop\HijackThis . exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = . microsoft . com/fwlink/?LinkId=54896" target="_blank">go . microsoft . com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www . stuff . co . nz R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = . redirect . hp . com/svs/rdr?TYPE=3&tp=iehome&locale=EN_NZ&c=73&bd=PRESARIO&pf=laptop" target="_blank">ie . redirect . hp . com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = . microsoft . com/fwlink/?LinkId=54896" target="_blank">go . microsoft . com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = . microsoft . com/fwlink/?LinkId=54896" target="_blank">go . microsoft . com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = . redirect . hp . com/svs/rdr?TYPE=3&tp=iehome&locale=EN_NZ&c=73&bd=PRESARIO&pf=laptop" target="_blank">ie . redirect . hp . com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = . search . yahoo . com/search?fr=mcafee&p=%s" target="_blank">nz . search . yahoo . com R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = * . local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg . dll O1 - Hosts: ::1 localhost O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim . dll O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin . dll O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office14\GROOVEEX . DLL O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn . 20110104011117 . dl l O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin . dll O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore . dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32 . dll O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin . dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5 . 6 . 5805 . 1910\s wg . dll O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg . dll O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~3\Office14\URLREDIR . DLL O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv . dll O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg . dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32 . dll O4 - HKLM\ . . \Run: [QlbCtrl] "C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl . exe" /Start O4 - HKLM\ . . \Run: [Apoint] "C:\Program Files\Apoint2K\Apoint . exe" O4 - HKLM\ . . \Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched . exe" O4 - HKLM\ . . \Run: [IgfxTray] "C:\Windows\system32\igfxtray . exe" O4 - HKLM\ . . \Run: [HotKeysCmds] "C:\Windows\system32\hkcmd . exe" O4 - HKLM\ . . \Run: [Persistence] "C:\Windows\system32\igfxpers . exe" O4 - HKLM\ . . \Run: [hpWirelessAssistant] "C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain . exe" O4 - HKLM\ . . \Run: [mcui_exe] "C:\Program Files\McAfee . com\Agent\mcagent . exe" /runkey O4 - HKLM\ . . \Run: [SpySweeper] "C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI . exe" /startintray O4 - HKCU\ . . \Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar . exe" /autoRun O4 - HKCU\ . . \Run: [WMPNSCFG] "C:\Program Files\Windows Media Player\WMPNSCFG . exe" O4 - HKCU\ . . \Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier . exe" O4 - HKCU\ . . \Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1 . EXE" -quiet O4 - HKUS\S-1-5-19\ . . \Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar . exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\ . . \Run: [WindowsWelcomeCenter] rundll32 . exe oobefldr . dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\ . . \Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar . exe /detectMem (User 'NETWORK SERVICE') O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office14\EXCEL . EXE/3000 O8 - Extra context menu item: Google Sidewiki . . . - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_E117 12C84EA7E12B . dll/cmsidewiki . html O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~3\Office14\ONBttnIE . dll/105 O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang . dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore . dll O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE . dll O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE . dll O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes . dll O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes . dll O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin . dll O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin . dll O15 - Trusted Zone: http://* . mcafee . com O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - . divx . com/player/DivXBrowserPlugin . cab" target="_blank">download . divx . com O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - . adobe . com/www . adobe . com/products/acrobat/nos/gp . cab" target="_blank">wwwimages . adobe . com O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - . adobe . com/NOS/getPlusPlus/1 . 6/gp . cab" target="_blank">platformdl . adobe . com O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg . dll O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg . dll O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin . dll O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1 . DLL O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler . dll O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF . DLL O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\560\G2AWinLogon . dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui . dll O23 - Service: McAfee Application Installer Cleanup (0298381294060357) (0298381294060357mcinstcleanup) - Unknown owner - C:\Windows\TEMP\029838~1 . EXE (file missing) O23 - Service: Apple Mobile Device - Apple Inc . - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService . exe O23 - Service: Bonjour Service - Apple Inc . - C:\Program Files\Bonjour\mDNSResponder . exe O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L . P . - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb . exe O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc . - C:\Program Files\Citrix\GoToAssist\560\g2aservice . exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc . - C:\Program Files\Google\Update\GoogleUpdate . exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService . exe O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service . exe O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L . P . - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex . exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT . exe O23 - Service: iPod Service - Apple Inc . - C:\Program Files\iPod\bin\iPodService . exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc . exe O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc . - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv . exe O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc . - C:\Program Files\McAfee\SiteAdvisor\McSACore . exe O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc . - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost . exe O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc . - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost . exe O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc . - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost . exe O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc . - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost . exe O23 - Service: McAfee Scanner (McODS) - McAfee, Inc . - C:\Program Files\McAfee\VirusScan\mcods . exe O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc . - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost . exe O23 - Service: McShield - McAfee, Inc . - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield . exe O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc . - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire . exe O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc . - C:\Windows\system32\mfevtps . exe O23 - Service: OpcEnum - OPC Foundation - C:\Windows\system32\OpcEnum . exe O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9 . 0\SharedCOM\RoxMediaDB9 . exe O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer . exe O23 - Service: stllssvr - MicroVision Development, Inc . - C:\Program Files\Common Files\SureThing Shared\stllssvr . exe O23 - Service: TeamViewer 5 (TeamViewer5) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version5\TeamViewer_Service . exe O23 - Service: @%SystemRoot%\System32\TuneUpDefragService . exe,-1 (TuneUp . Defrag) - TuneUp Software GmbH - C:\Windows\System32\TuneUpDefragService . exe O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc . (www . webroot . com) - C:\Program Files\Webroot\WebrootSecurity\SpySweeper . exe O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc . - C:\Program Files\Webroot\WebrootSecurity\WRConsumerService . ex e O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc . - C:\Program Files\Webroot\Washer\WasherSvc . exe O23 - Service: XAudioService - Conexant Systems, Inc . - C:\Windows\system32\DRIVERS\xaudio . exe -- End of file - 12100 bytes Please advice for help	Louis (15620)
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