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Thread ID: 115633	2011-01-27 09:40:00	Telecom 'extra' usage meter inaccuracy	SuperTed (16195)	Press F1

Post ID	Timestamp	Content	User
1173004	2011-01-27 09:40:00	Hi We have a reasonable network here… 6 people shareing the net and the usual arguments when the speed drops after the cap is reached… Nobody has used all the data allowance. So I started monitoring things. I found a program CommTraffic and setup a spare PC, connected to an old Hub between the LAN switch and the router and attached the monitoring pc. Then I noticed that the setup seemed to be only catching about ½ the traffic. I raised a ticket with the software people and had excellent service from them in checking my setup. As they were working on my case I thought I’d check the Monitoring Data with the router stats… I was surprised to find that the Router stats were around 2% less than the Commtraffic data and again about ½ the Telecom Usage meter. It did start at over 100% extra then dropped back to round the 30% mark on the 13th. I called Telecom and gave them my figures. They asked me to turn off the router over a set period which I did and they recorded no usage so they said it was not a problem with their usage meter. I insisted they still had a problem as I was being overcharged significant amounts of data. I was told I must have applications running on the PCs (we have about 6 connected to the network). Even after insisting that I was monitoring ALL network traffic. I was also told that because the usage had been high for the last few months I was a high usage user, Ummm Isn't that the reason i started monitoring the usage? but I persevered and got put thru to their Complex internet team. They suggested changing the router. which I have done with no change to the usage figures. The roadside cabinet is across the street and there are very few packet losses in the router stats <.1%. the usage is counted back further where the account gets authorized. so looks to me like the loss is somewhere on their network For over a week now. The difference between our usage and Telecoms Usage Meter is about 30% average on average. the difference between CommTraffic and the router stats is about 2%. The Commtraffic program picks up some multicast traffic not passed thru the router. If it was only a couple of % I wouldn’t worry but 1/3 extra is a worry. This means that I get to use about 40G of my 60G plan before they cut it back. I've raised it with their helpdesk. Anyone else having issues like this? Any one have any suggestions where the xtra :confused: data goes? Many thanks	SuperTed (16195)
1173005	2011-01-27 09:51:00	have you scanned for malware/viruses?	GameJunkie (72)
1173006	2011-01-27 10:40:00	What's your router make / model ?	Chilling_Silence (9)
1173007	2011-01-27 17:52:00	Are people doing P2P (e.g. Bittorrent, Limewire etc.)? You'll find that if they are, there will be some traffic unaccounted for which is blocked by your router's firewall - although I didn't think it'd be as high as ~30%. Otherwise you could try something like: http://www.webgauge.co.nz/	somebody (208)
1173008	2011-01-27 18:49:00	Hi thanks for the feedback I have checked for viruses and malware I have tried 3 routers A belkin, a dynalink and a netcom one. all with the same results. some people are useing p2p occasionaly, not constantly but the stats from the router are the ppp interface which is on the internet side of the firewall and so would be counting traffic rejected by the firewall. Looks like the program Comtraffic is similar to Webgauge. Great ideas Thanks	SuperTed (16195)
1173009	2011-01-27 19:02:00	some people are useing p2p occasionaly, Are they actually turning off the P2P program completely. Many of them, when you close them, simply minimize down to the task bar, and are still running in the back ground. Many also are auto set the run on starting the PC.	wainuitech (129)
1173010	2011-01-27 19:05:00	their usage meters are borked half the time anyway...i had unmetered usage all of last year	pablo d (15490)
1173011	2011-01-28 05:47:00	Hi when not using the p2p the program is exited.. not minimized Thanks	SuperTed (16195)
1173012	2011-01-28 19:01:00	Hi just some more info all the excess usage seems to be Down the up looks to be agreeing with my captured stats here is an example of the data I am getting from the Router ----------------------------- Sat 29/01/2011 12:00 a.m. NetComm ADSL2+ Router NB6_REV2_16M_NZ Software Version: 3.65p Login name: admin admin Password: admin > ifconfig ppp_0_100_1 ifconfig ppp_0_100_1 ppp_0_100_1 Link encap:Point-Point Protocol inet addr:125.239.246.156 P-t-P:125.239.240.1 Mask:255.255.255.255 UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1 RX packets:4863348 errors:0 dropped:0 overruns:0 frame:0 TX packets:3519783 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:3 RX bytes:765385107 (729.9 MiB) TX bytes:788372526 (751.8 MiB) > adsl info --stats adsl info --stats adsl: ADSL driver and PHY status Status: ShowtimeRetrain Reason: 0 Channel: INTR, Upstream rate = 945 Kbps, Downstream rate = 18792 Kbps Link Power State: L0 Mode: ADSL2+ Channel: Interleave Trellis: U:ON /D:ON Line Status: No Defect Training Status: Showtime Down Up SNR (dB): 12.8 15.5 Attn(dB): 3.0 0.9 Pwr(dBm): 17.3 12.4 Max(Kbps): 24796 945 Rate (Kbps): 18792 945 G.dmt framing K: 45(0) 14 R: 10 16 S: 1 16 D: 32 8 ADSL2 framing MSGc: 59 14 B: 44 13 M: 1 16 T: 13 7 R: 10 16 S: 0.0764 7.5000 L: 5752 256 D: 288 8 Counters SF: 13375115 13508714 SFErr: 0 0 RS: 2712037610 3533166 RSCorr: 71771 24 RSUnCorr: 0 0 HEC: 0 340 OCD: 0 0 LCD: 0 0 Total Cells: 989676669 2083386142 Data Cells: 107843296 318785745 Drop Cells: 21365 Bit Errors: 0 89038 ES: 0 2 SES: 0 0 UAS: 17 45191 AS: 216141 INP: 2.00 2.00 PER: 16.15 16.40 delay: 5.50 15.00 OR: 32.17 9.75 Bitswap: 4205 1 Total time = 1 days 12 hours 2 min 52 sec SF = 13375115 CRC = 0 LOS = 0 LOF = 0 ES = 0 Latest 1 day time = 12 hours 2 min 52 sec SF = 2683899 CRC = 0 LOS = 0 LOF = 0 ES = 0 Latest 15 minutes time = 2 min 52 sec SF = 10614 CRC = 0 LOS = 0 LOF = 0 ES = 0 Previous 15 minutes time = 15 min 0 sec SF = 55738 CRC = 0 LOS = 0 LOF = 0 ES = 0 Previous 1 day time = 24 hours 0 sec SF = 5346633 CRC = 0 LOS = 0 LOF = 0 ES = 0 15 minutes interval [-30 min to -15 min] time = 15 min 0 sec SF = 55675 CRC = 0 LOS = 0 LOF = 0 ES = 0 15 minutes interval [-45 min to -30 min] time = 15 min 0 sec SF = 55675 CRC = 0 LOS = 0 LOF = 0 ES = 0 15 minutes interval [-60 min to -45 min] time = 15 min 0 sec SF = 55738 CRC = 0 LOS = 0 LOF = 0 ES = 0 Showtime Drop Reason: 0 Last Retrain Reason: 0 > logout logout Bye bye. Have a nice day!!!	SuperTed (16195)
1173013	2011-01-28 22:29:00	I'm following this topic with real interest! By sheer coincidence accusations are flying amongst my circle that Telecom Xtra is ripping off users by overstating usage. These are pals who in some cases are pretty IT literate and reckon that if usage actually drops to zero ie router off then the Telecom system records it as zero..but as usage climbs over several hours their system keeps adding exponential or creeps by some variable to Telecoms benefit. Are Telecom being accused of cheating?...most certainly! Do my pals trust Telecom...(especially after the PR scandal of Big Time whereby they chose to shaft clients honouring the fair use clause rather than go after the abusers)..not a chance. In light of so many getting slammed into the stone age with a dial up speed (half that of Australia) such that even email is problematic. People are getting angry again around the summer bbq's. Anyway lets stick to the facts...Telecom by their own admission dont give real time usage stats...allegedly claim they cant, strange their competitors can. Love to hear the IT talent on this forum comment on this and any advice on how we keep Telecom honest.	PeteS (12500)
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