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| Thread ID: 115633 | 2011-01-27 09:40:00 | Telecom 'extra' usage meter inaccuracy | SuperTed (16195) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1173024 | 2011-02-04 03:21:00 | Awesome mate, be keen to hear what they come back with :D | Chilling_Silence (9) | ||
| 1173025 | 2011-02-17 20:16:00 | Hi SuperTed Whats the latest please...surely Telecom have come back to you by now? A friend who is active on other NZ blogs reckons that this topic / subject is still pretty hot. |
PeteS (12500) | ||
| 1173026 | 2011-02-18 18:56:00 | HI all just an update. I've called telecom again and was advised that their network people are still working on it and should update me in the next couple of days the extra usage figures for the last week 26% 41% 29% 35% 26% 47% 25% so not alot changing there cheers |
SuperTed (16195) | ||
| 1173027 | 2011-02-18 19:03:00 | For anyone interested I use a program called tst10 to telnet to the router and retreive the stats. I set the scheduler to get them every 12 hours using this batch file ---------------- c: cd\telnet Date /T>date.txt Time /T>time.txt tst10 /r:statrouter.txt /o:routerstats.txt copy stats.txt+date.txt+time.txt+routerstats.txt stats.txt ------------------------------------ note stats.txt needs exist before starting statrouter.txt is a script file below ------------------- 192.168.0.254 WAIT "ogin name:" SEND "admin\m" WAIT "assword:" SEND "admin\m" WAIT ">" send "ifconfig ppp_0_100_1\m" WAIT ">" send "adsl info --stats\m" WAIT ">" send "logout\m" wait "ok." -------------------------- if you want to use the above you may need to edit for correct prompts and commands Cheers |
SuperTed (16195) | ||
| 1173028 | 2011-02-22 07:28:00 | Hi All well Called telecom as they hadn't come back to me with anymore details. I was told that their level 3 team had finished their work on my problem on the 18th... without advising me. I replied that the problem was not fixed and that in the last 2 days the extra had gone up to over 50%... They are reopening the case... Guess I'll have to call daily now if I want any feedback :-( cheers |
SuperTed (16195) | ||
| 1173029 | 2011-02-22 09:45:00 | That sucks, but good on you for keeping at it! :) | Chilling_Silence (9) | ||
| 1173030 | 2011-02-25 00:29:00 | Another non-update update...:-( called telecom again today as per last 3 days. they contacted the 3rd level team and checked they have all my contact details correct as they were supposed to contact me each day I called and i have had no update at all... apparently they are working on it and will contact me when they have an update... hopefully the will do that and not just close the call like last time without letting me know.. I'll leave it a few days and chase them up agian next week cheers |
SuperTed (16195) | ||
| 1173031 | 2011-02-25 00:57:00 | You should be able to ring and request to speak with an escalations manager. There's people there who's job it is to handle requests like yours that are dragging on, and people just need to be given a kick in the pants kinda thing... | Chilling_Silence (9) | ||
| 1173032 | 2011-03-03 23:58:00 | Hi well Calling almost daily and still the only update I can get out of Telecom is that they are working on it and will let me know when they have an update.. currently the deadline is the 13th... last 10 days stats about 36% or 6.5Gb over what I measure us using. not pushing too hard as I understand with the disaster down in ChCh things must be busy there.. but would be nice for them to get back to me when they have said they will... cheers |
SuperTed (16195) | ||
| 1173033 | 2011-03-04 00:32:00 | Get yourself somebody there who can act on your behalf as an escalation manager and follow it up for you. | Chilling_Silence (9) | ||
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