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Thread ID: 115633	2011-01-27 09:40:00	Telecom 'extra' usage meter inaccuracy	SuperTed (16195)	Press F1

Post ID	Timestamp	Content	User
1173014	2011-01-29 22:09:00	Hi just for interest here is an abreiviated copy of my tracking data monitor-Telecom difference router-Telecom Difference Router-monitor difference %overage %overage %overage down up total down up total down up total 10/01 682.26 -19.2 657.05 100% not started monitoring router stats as yet 11/01 370.31 -0.56 369.75 121% not started monitoring router stats as yet 12/01 443.79 -18.14 425.65 125% 448.68 0.11 448.79 142% 4.89 18.25 23.14 7% 13/01 422.82 -12.37 410.45 56% 432.39 3.26 435.65 62% 9.57 15.63 25.20 4% 14/01 297.2 -12.05 285.14 30% 303.22 1.22 304.44 33% 6.02 13.27 19.30 2% 15/01 305.92 -8.36 297.57 36% 310.88 2.26 313.14 39% 4.96 10.62 15.57 2% 16/01 417.15 -18.44 398.71 26% 445.43 -0.34 445.09 30% 28.28 18.10 46.38 3% 17/01 501.07 -19.99 481.08 118% 513.31 3.07 516.39 139% 12.25 23.06 35.31 9% 18/01 374.91 -13.98 360.93 37% Router turned off overnight per Telecom request... lost stats:-( 19/01 194.67 -9.77 184.9 21% 200.26 -0.55 199.71 23% 5.59 9.22 14.81 2% 20/01 441.99 -16.98 425.14 36% 453.68 1.71 455.39 39% 11.69 18.69 30.25 3% 21/01 364.13 -12.27 351.86 40% 377.07 3.6 380.67 45% 12.94 15.87 28.81 3% Change router/modem 22/01 1072.38 -37.29 1037.85 29% 1089.16 -0.35 1088.81 31% 16.78 36.94 50.96 1% 23/01 -47.85 -74.54 -116.88 -4% -4.73 -28.38 -33.11 -1% 43.12 46.16 83.77 3% 24/01 1455.21 11.94 1457.61 46% 1516.88 38.86 1555.74 51% 61.67 26.92 98.13 3% 25/01 480.75 -24.76 457.16 22% 495.37 -0.73 494.64 25% 14.62 24.03 37.48 2% 26/01 1199.53 -30.96 1172.27 26% 1245.18 6.06 1251.24 28% 45.65 37.02 78.97 2% 27/01 End of month cycle so couldn't read xtra usage for this day 0.82 5.35 6.17 2% 28/01 286.6 -9.69 276.91 28% 292.83 1.23 294.06 30% 6.23 10.92 17.15 2% 29/01 61.43 -1.13 60.3 26% 60.09 0.29 60.38 26% -1.34 1.42 0.08 0% Cheers and thanks for your interest ps forry about the formatting couldn't get the colums right	SuperTed (16195)
1173015	2011-01-29 22:22:00	BTW huge change on the 13th ... maybe telecom fixed one of their network faults... anyone else tracking theit usage notice the same drop?	SuperTed (16195)
1173016	2011-01-30 06:11:00	I fail to see how they shared their clients PeteS? I do accurate bandwidth logging at my router level so that it gets ALL traffic, if anything Telecom records less usage. I've not once seen them go over :pf1mobmini:	Chilling_Silence (9)
1173017	2011-01-30 06:33:00	Hi Chilling_Silence Sounds like you are doing the same type of logging as I am. I'm using a script to read the ppp interface stats via telnet and log to a text file, 12 hourly at the moment. So that should, by my reconning pretty-much agree with telecoms figures. cheers	SuperTed (16195)
1173018	2011-01-31 19:23:00	Provided the router is accurately logging things, then for the better part, yes. Also, pablo d, the only reason Telecom previously had zero-rated data was for TiVo customers. Better that than being charged for your TiVo when you were promised it free, yes?	Chilling_Silence (9)
1173019	2011-02-02 08:18:00	Hi just an update Working thru with telecoms helpdesk I sent them all my data… spreadsheet showing ComTraffic monitoring Vs Telecom Usage Meter (average 28%+ for usage meter for last week) Router counters Vs Telecom Usage Meter (average 30%+ for usage meter for last week) ComTraffic monitoring Vs Router counters (average 2%+ for ComTraffic monitoring since comparison started) The log files with the counters from the router collected 12 hourly They asked me to cycle the router, only connect 1 pc for a few hours and then cycle the router again and send them my data for that period. The power cycling is so that they can pick up the usage easier. I completed that task tonight I am awaiting their call Cheers	SuperTed (16195)
1173020	2011-02-02 08:38:00	Cool, keep us informed! :)	Chilling_Silence (9)
1173021	2011-02-03 07:13:00	We are with Xtra on a 10GB plan and usually end up using 9~11GB. When my son is on the XBox at the weekends it is normally 500~800MBs a day. Last month we were only a week into the new usage cycle when we got the 80% usage warning. Upon checking Telecom's meter it showed 5.8GBs had been used the previous day. I know that if my son streams Halo tournaments from the States it may use 1GB a day (our connection is not fast). I contacted Xtra and said I was sure there had been a mistake with the meter. They came back and said they had investigated it and the 5+GBs had been downloaded in 1 hour (midnight to 1 oclock) and that we had a good connection that would allow that. After pointing out that at the fastest connection speed we had ever seen there was no way we could download 1GB an hour let alone almost 6 and that if they checked our usage over the past 2 years or so they would see it was completely out of whack they gave us the "benefit of the doubt" and gave us an extra allowance. The first guy we dealt with was quite helpful, but someone else replied to our later email (after the extra allowance had been sorted) and suggested we could "fix the problem" by going onto the 20GB plan.....	Grimy (3041)
1173022	2011-02-03 19:22:00	HI all The helpdesk finally agreed that things don't seem to be correct and that their figures are more than mine. They then asked if i would like them to raise a ticket with their network group... OF COURSE was my response. So I am now waiting for the results of their investigation... I must say tho that all the people I have delt with have been very polite and professional and helpful in their dealings with me they seem to lack a bit knowledge in network technologies and techniques, But then I have been round networks and computers for over 20 years now and know the difference between a HUB and a Switch. I'll keep everyone posted Cheers	SuperTed (16195)
1173023	2011-02-04 02:44:00	Ted your efforts of reporting back are very much appreciated, and as much as I like you to be in the right, I would hope Telecom should be capable of measuring data flows properly.:lol:	notechyet (4479)
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