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| Thread ID: 115633 | 2011-01-27 09:40:00 | Telecom 'extra' usage meter inaccuracy | SuperTed (16195) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1173094 | 2011-06-20 22:46:00 | If they know there is an issue, & carry on regardless.. when does this become fraud. (seriously) I suspect if there hadnt been that article in the Herald, they would still be doing nothing about this. |
1101 (13337) | ||
| 1173095 | 2011-06-20 23:03:00 | Well I rely on the telecom usage meter and wouldn't know if they ripped me off or what. And before you lot start I'm not that computer literate more trial and error when it comes to fixing things on computer. | Clod (7853) | ||
| 1173096 | 2011-06-24 08:45:00 | After our 5GB in 1 hour download earlier in the year, last week we apparently downloaded 3GB in 11 minutes according to Telecom! After several emails they say I'll get an update on what has happened (after admitting we couldn't have downloaded that much that fast) from the technical team on Friday. No update from the technical team (or billing team either......). |
Grimy (3041) | ||
| 1173097 | 2011-07-13 10:21:00 | The reply was "the 3GB that we (Telecom) thought was downloaded in 11 minutes was actually downloaded in 71 minutes-you are not a customer that is in the group that the meter inaccuracy affects-so we need to check your connection....." So that's where we are at at present. |
Grimy (3041) | ||
| 1173098 | 2011-07-13 21:02:00 | Oh well, keep us informed! :) Hope it works out for you ... | Chilling_Silence (9) | ||
| 1173099 | 2011-07-14 04:35:00 | Has anyone of the affected members been compensated in one form or another? | notechyet (4479) | ||
| 1173100 | 2011-07-15 21:53:00 | Have they resolved the issue? My 'Xtra' usage is exceptionally high for the pass 2 weeks - around 3-8GB each day. I've monitored quite closely on our 2 computers and quite certain that there isn't any big downloads. Is Telecom ripping me off? I've WPA2 and MAC address filtering in place for my wireless router. What could be the possibilities that is causing the big download? Phoned Telecom but was told that I'm not one of the affected customers regarding the usage issue. |
bk T (215) | ||
| 1173101 | 2011-07-17 21:32:00 | I haven't been compensated for this particular issue but I got a letter on Friday telling me I was finally being re-compensated for their double-charging of my Favorites number to my wife for several month that they kept screwing up :D bk T, you'd be surprised. We setup Gargoyle at my parents place and enabled quotas after they went through 8GB in 2 days. I gave each device a 2GB weekly quota that resets at 1AM on Saturday. First week was fine, second week was fine, then I checked on Sunday afternoon and one device was at 97% of the weekly quota just 36 hours after the quota reset. Turns out it was the 12 yr old. Not sure what specifically he was doing, it wasn't LOTRO, and his history shows no YouTube for that time period, but there's no denying it was his laptop... |
Chilling_Silence (9) | ||
| 1173102 | 2011-09-01 08:26:00 | After a long silence I got this email from Telecom a couple of days back-whatever it means....... "I can see from your case history that you have checked your equipment and setup. I have now placed your line under a thorough broadband diagnostic test. This should not have any impact on how your broadband performs and will build up a report for us to review the characteristics of the broadband line." |
Grimy (3041) | ||
| 1173103 | 2011-10-18 21:15:00 | There is a new media release on this topic. 1st noted on NBR today. Headline - Telecom escapes fine in misleading broadband meter case www.nbr.co.nz Reading back on both this blog and 'the other one' that has too many telecom employees it is a fascinating expose on how corporates react (or not as the case maybe) to complaints. Probably a thesis in corporate psychology in this. |
PeteS (12500) | ||
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