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Thread ID: 115865	2011-02-07 04:17:00	Xtra Broadband Usage Meter	Happy Harry (321)	Press F1

Post ID	Timestamp	Content	User
1175888	2011-02-07 04:17:00	For those who log onto this website to check their Broadband usage, be aware that there is an issue with the site. For reasons known only to Telecom/Xtra, the authenification of users log on and password is more likely to fail than it will work Xtra have told me that the issue has been happening since the 29th Jan and as yet, they have not been able to identify the problem let alone come up with a fix. Just a heads up in case you think your losing your marbles and typing in the wrong user--password info. Cheers HH	Happy Harry (321)
1175889	2011-02-08 02:50:00	Yes. Until they do something, nothing much will change.	PENTIUM (426)
1175890	2011-02-08 02:56:00	works fine for me, I use the my telecom login and not the user name one personally. Perhaps it makes a difference ?	dugimodo (138)
1175891	2011-02-08 02:58:00	Yeah the 'My Telecom' one normally works, the other one has never worked for me.	wratterus (105)
1175892	2011-02-08 05:47:00	its algoods for me	led brick (16221)
1175893	2011-02-08 06:50:00	Never had a problem, are you sure you're using your account login and not a mailbox login?	inphinity (7274)
1175894	2011-02-09 03:19:00	Hi One and all This problem "is" an XTRA problem. It works sometimes and sometimes not. XTRA BB Help Desk confirmed it on 5 of their own PCs, trying to log on using my details. 3 worked, 2 didn't and then 2 of the 3 didn't work. It was only after I refused to get off the phone and I insisted there was a problem, that they proved to themselves that there was. Once I got to what they termed as level 3 helpdesk, only then did I get an admission that there were other users with similar problems. It does not effect all users. Cheers HH	Happy Harry (321)
1175895	2011-02-09 03:35:00	For those who log onto this website to check their Broadband usage, be aware that there is an issue with the site. For reasons known only to Telecom/Xtra, the authenification of users log on and password is more likely to fail than it will work Xtra have told me that the issue has been happening since the 29th Jan and as yet, they have not been able to identify the problem let alone come up with a fix. Just a heads up in case you think your losing your marbles and typing in the wrong user--password info. Cheers HH I have had a problem logging in every now and then over the years. But it seems to work these days. Being on the 40 gig plan where I have to pay for going over the allocation, I would be very unhappy if I couldn't check usage. Hell I'd demand a refund.	Cato (6936)
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