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Thread ID: 115876 2011-02-07 11:06:00 Viewsonic Monitor Problem bk T (215) Press F1
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1176044 2011-02-17 00:17:00 Well, maybe, I'm the unlucky one.

I now have to set the brightness to 100% just to get the brightness of 60% as before. Just don't see the effect of a LED back-lit monitor anymore. 		bk T (215)
1176045 2011-02-17 00:30:00 turn off dynamic contrast.
...

Is there such a setting? The buttons are not responsive, so, it's frustrating to try to find the settings. :badpc:

At first, I couldn't even able to select the 'contrast/brightness' as it's greyed out. Somehow, I selected 'Memory recall' and the 'contrast/brightness' selection came back.

When it was first opened from the box, the brightness was preset to 65% (somewhere around there) and it was so bright that I had to tune it down a little but now 100% seems to be not bright enough! 		bk T (215)
1176046 2011-02-17 00:46:00 probably reset the colour settings.

Mine's really bright, and under manual image adjust should be DC.
Also, my colour is set to 7500k.
Brightness at 100%, contrast at 70%. 		8ftmetalhaed (14526)
1176047 2011-02-17 03:18:00 Just spoke to the tech guy again in Christchurch and they rejected my request for a replacement. :(. They will order a new mainboard and will contact me again when the board arrives.

Conclusion: NO MORE VIEWSONIC monitors 		bk T (215)
1176048 2011-02-17 03:38:00 Consumer Guarantees Act Updated 01 Mar 2009
The guarantees
Under the Act, your consumer rights are expressed as a series of "guarantees" that a seller automatically makes to you when you buy any good or service ordinarily purchased for personal use. We explain them below.
Goods
Retailers and other such suppliers guarantee their goods will:
Be of acceptable quality (see definition below).
Be fit for a particular purpose that you asked about.
Match the description given in advertisements or sales brochures, or by the sales assistant.
Match the sample or demonstration model.
Be owned by the consumer, once purchased.
Be a reasonable price, if no price or pricing formula has been previously agreed.
Manufacturers (the definition includes importers) in New Zealand guarantee that:
Spare parts and repair facilities will be available for a reasonable time.
They will honour any written warranty that comes with their products.
Goods are of acceptable quality.
Goods match their description.
Services
Service providers guarantee their services will be:
Performed with reasonable care and skill.
Fit for the particular purpose they were supplied for.
Completed within a reasonable time.
A reasonable price, if no price or pricing formula has been previously agreed.
Acceptable quality
This means goods:
Do what they are made to do.
Are acceptable in appearance and finish.
Are free from minor defects.
Are safe and durable.
The Act's terms "reasonable" and "acceptable" are deliberately open-ended. It depends on what a reasonable consumer would think was acceptable based on the nature of the goods, the price, and any statements that have been made about the goods. A concert violin is required to meet a higher standard than a child's cheap instrument. Ultimately a tribunal referee or a judge may have to decide what is reasonable or acceptable in the circumstances.
If a defect was pointed out to you before you bought the good, then it doesn't count towards making it unacceptable.
Putting it right
If something goes wrong, you have the right to insist that the seller or service provider fixes things.
Generally speaking, this means the retailer who sold you the goods or services must sort out the problem. If the stitching comes apart on your fairly new shoes, you don't have to track down the manufacturer or importer, you simply take them back to the shop.
If the problem is minor, and can be fixed, the retailer can choose to either repair, replace or refund.
A service provider must fix the problem within a reasonable time.
If the problem cannot be fixed, or cannot be put right within a reasonable time, or is substantial, you can:
Reject the product and choose a replacement of the same type or similar value or a full refund of your purchase price; or
Claim compensation for any drop in the value of the product or service.
Cancel the service contract, pay for any satisfactory work already done, and get someone else to finish the repairs; or
Have it repaired elsewhere and recover the costs from the retailer, if they refuse to fix a faulty product, or fail to do so in a reasonable time.
When you have the right to reject the goods, sellers cannot just offer a credit note. If you want a refund, you are entitled to it - by cash, cheque or credit card charge reversal.
Substantial means:
A reasonable consumer wouldn't have bought the goods if they'd known about the fault.
The goods are significantly different from their description, sample or demonstration model.
The goods are substantially unfit for purpose.
The goods are unsafe.
Consequential loss
In addition to these rights, consumers may also claim for any reasonably foreseeable extra loss that results from the initial problem. If your new washing machine won't work properly you can claim for laundry costs or the cost of hiring a replacement machine while the first one is being fixed.
If you have to post or courier goods back to be repaired, you don't have to pay for those costs.
The compensation for consequential loss must put you back in the position you would have been in if the goods or service hadn't been faulty.
Guarantees on replacement models
When a faulty product is replaced, any manufacturer's warranty on the product usually runs only from the original purchase date.
So, if a six month old washing machine is replaced because it is faulty, and there was originally a 12 month manufacturer's warranty on it, then this warranty will have six months to run on the new machine.
However, the Consumer Guarantees Act applies to the replacement, so you will still have all the rights you're entitled to when buying a brand new machine.

Manufacturers and importers
If there is a problem you can complain to the manufacturer, if it has an office in New Zealand, or where the goods are imported, to the importer or distributor.
Where there has been a breach of the Act, manufacturers and importers are obliged to:
Pay compensation, and/or pay for any loss in value; and
Honour any express warranty they gave which gives the consumer greater protection than in the Act.
Complaining to the manufacturer is useful when, for example, the retailer has gone out of business or is proving hopeless to deal with. But in most cases it should be easier to insist on your rights directly with the retailer.
If a product has parts made by different manufacturers, you can claim against any or all of them. In practice however, your best bet may be to contact the one whose name is on the product.
Taking it further
You may be in the right, but what do you do if the trader refuses to accept what the law says?
If, for whatever reason, you can't get satisfaction on a complaint, you have several options:
Go to the Disputes Tribunal for cases up to $15,000 or $20,000 if both parties agree.
Go to any complaints service offered by an industry body, such as the Insurance & Savings Ombudsman, Banking Ombudsman, or Electricity & Gas Complaints Commission.
If you have a problem with a car bought from a dealer, you can go to the Motor Vehicle Disputes Tribunal or the Disputes Tribunal. See Car buyers' rights for more information on how to make a claim.
Go to court.
A number of traders belong to trade associations (such as the Registered Master Builders Federation), or professional bodies (such as the Law Society). These organisations may provide avenues for redress. See Who to Call to find out more.
Write to the Commerce Commission if you think a supplier has misled you about your rights.

From here:
www.consumer.org.nz

www.consumer.org.nz 		zqwerty (97)
1176049 2011-02-17 05:48:00 Just notice that the S/N No. from the 'Information' in the setting menu is different from the sticker at the rear of the monitor. Does it mean that the 'mainboard' has been changed when they were doing the repair or something not quite right along the production line? bk T (215)
1176050 2011-02-17 06:11:00 If the problem is minor, and can be fixed, the retailer can choose to either repair, replace or refund . And there lays the key words .

They will order a new mainboard and will contact me again when the board arrives .

The monitor is not being refused to be fixed, just simply not replaced - they are well well within the manufactures rights under the CGA .

Just notice that the S/N No . from the 'Information' in the setting menu is different from the sticker at the rear of the monitor . Does it mean that the 'mainboard' has been changed when they were doing the repair or something not quite right along the production line? Obviously the first repair had a component (s) changed, the problem that has now arisen may not have been happening after they did the repair .

They should have supplied a worksheet with after the repair stating what was done ( or the retailer should have) . In fact you shouldn't even be handling the problem, the shop you purchased it from should be .

Some people jump up and down all the time quoting the CGA - when in fact they only know some of the rights . The supplier or manufactures as rights as well . In this case a repair is not being refused, and the supplier is well within their rights . If they refused to repair it, then thats a different matter .

The most common one is time taken - the CGA - usually states 2-3 weeks is a reasonable time for Computer repairs .
How long should repairs take?

It depends on the type of problem, and whether parts need to be sent back to the manufacturer . Some retailers tell us they aim to fix problems within two days, but in our opinion two to three weeks is more likely . If you ask how long the repair will take you're entitled to rely on their answer . If they take longer than that time, you have rights under the CGA . 		wainuitech (129)
1176051 2011-02-17 11:13:00 Did you check your colour settings?
Honestly, changing those can make a MEGA difference. 		8ftmetalhaed (14526)
1176052 2011-02-17 18:41:00 Did you check your colour settings?
Honestly, changing those can make a MEGA difference.

What setting do you recommend? It's preset to 6500k.

Anyway, the up + down buttons are just not responsive and it's very difficult to make any changes. I do notice that the colour is a little blueish.

Whatever the case, I'll replace the mainboard when it arrives next week. 		bk T (215)
1176053 2011-02-17 18:59:00 Just check re the colours -- check the settings on your graphic card or onboard graphics as well.

One of my Viewsonics, the desktop looked horrible, and after resetting the graphic card back to default settings it then looked like it should.

Just checked on mine and its set to 6500K as well ( Viewsonic VX2240W)

As for the buttons - Does sound like they may be faulty someplace, but they will fix it.

Just curious-- Why are you handling the repair - The shop you purchased it from should be doing that ? 		wainuitech (129)
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