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| Thread ID: 115978 | 2011-02-12 08:34:00 | Downloads freezing | rodb (1561) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1177457 | 2011-02-12 08:34:00 | I have a problem which has developed in the last week or so. Using W7 home premium. I can surf the net without any problems, visiting all my normal sites. However, if I attempt to download something the download will commence but after 15 to 45 seconds the computer will freeze and requires a reboot. Thinking this was to do with the installed IE8, I installed Chrome but had exactly the same problem. I use AVG Free, Ad-aware and Spybot, and have tried a couple of online virus checkers, but none have shown up any problems. Has anyone had this problem, and if so can they offer a solution to try? Thanks in advance. |
rodb (1561) | ||
| 1177458 | 2011-02-12 08:41:00 | Post a HJT log, we'll see whats on it | Speedy Gonzales (78) | ||
| 1177459 | 2011-02-12 19:36:00 | HJT log as follows: Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 8:21:19 a.m., on 13/02/2011 Platform: Windows 7 (WinNT 6.00.3504) MSIE: Internet Explorer v8.00 (8.00.7600.16722) Boot mode: Normal Running processes: C:\Windows\system32\taskhost.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\taskeng.exe C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe C:\Program Files\HP\HP Software Update\hpwuschd2.exe C:\hp\support\hpsysdrv.exe C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe C:\Windows\RtHDVCpl.exe C:\Program Files\Epson Software\Event Manager\EEventManager.exe C:\Windows\system32\schtasks.exe C:\Windows\system32\conhost.exe C:\Windows\system32\jusched.exe C:\Program Files\AVG\AVG10\avgtray.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe C:\Windows\system32\conhost.exe C:\hp\kbd\kbd.exe C:\Windows\system32\Macromed\Flash\FlashUtil10l_Ac tiveX.exe C:\Users\noel leeming\Downloads\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = ie.redirect.hp.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = ie.redirect.hp.com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll O1 - Hosts: ::1 localhost O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar1.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar1.dll O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll O4 - HKLM\..\Run: [00PCTFW] "C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe" -s O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [OsdMaestro] "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe" O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe O4 - HKLM\..\Run: [SunJavaUpdateReg] "C:\Windows\system32\jureg.exe" O4 - HKLM\..\Run: [WinCalendar] "C:\Program Files\Sapro Systems WinCalendar\WinCalendar_SysTray.exe" /q /c O4 - HKLM\..\Run: [EEventManager] C:\PROGRA~1\EPSONS~1\EVENTM~1\EEVENT~1.EXE O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe O4 - HKCU\..\Run: [EPSON Stylus CX5500 Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIC AP.EXE /FU "C:\Windows\TEMP\E_S7FBA.tmp" /EF "HKCU" O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [EPSON TX110 Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIF BP.EXE /FU "C:\Users\NOELLE~1\AppData\Local\Temp\E_S1ADF.tmp" /EF "HKCU" O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun O4 - HKUS\S-1-5-18\..\Run: [EPSON TX110 Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIF BP.EXE /FU "C:\Windows\TEMP\E_SE85B.tmp" /EF "HKCU" (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [EPSON TX110 Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIF BP.EXE /FU "C:\Windows\TEMP\E_SE85B.tmp" /EF "HKCU" (User 'Default user') O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O16 - DPF: {44990B00-3C9D-426D-81DF-AAB636FA4345} (Symantec Configuration Class) - www-secure.symantec.com O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - h20436.www2.hp.com O16 - DPF: {B9F79165-A264-4C4A-A211-133A5E8D647F} (F-Secure Health Check 1.1) - support.f-secure.com O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - fpdownload2.macromedia.com O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - platformdl.adobe.com O17 - HKLM\System\CCS\Services\Tcpip\..\{740D959B-F521-48A6-97CD-722B76156391}: NameServer = 202.74.207.253 202.74.207.254 O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe O23 - Service: HP Chasis Button Service (HPBtnSrv) - Unknown owner - c:\hp\HPEZBTN\HPBtnSrv.exe O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe O23 - Service: PC Tools Firewall Plus (PCToolsFirewallPlus) - Unknown owner - C:\Program Files\PC Tools Firewall Plus\FWService.exe O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe O23 - Service: Windows Presentation Foundation Font Cache 4.0.0.0 (WPFFontCache_v0400) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\ WPFFontCache_v0400.exe (file missing) -- End of file - 10818 bytes Thanks, Rod |
rodb (1561) | ||
| 1177460 | 2011-02-12 19:59:00 | You can tick these, then tick fix checked Close browsers. Or use ccleaner and delete the startup entries Uninstall askbar Uninstall AVG or PCtools. Both have firewalls (I think). You only need 1 firewall O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [SunJavaUpdateReg] "C:\Windows\system32\jureg.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe Looks like you've got old versions of Java. Uninstall all of them except 6 update 23. If you havent got 6 update 23. Download it, then install it |
Speedy Gonzales (78) | ||
| 1177461 | 2011-02-12 22:05:00 | Thanks Speedy. I went through your list, but: 1. AVG Free doesn't have a firewall. 2. All the items listed with 04 reference still appear on later HJT logs. 3. The only Java version I can find reference to is 6 update 1. And of course I can't update Java because I still can't download anything. Any further thoughts? Ta, Rod |
rodb (1561) | ||
| 1177462 | 2011-02-12 23:02:00 | Did you tick fix checked after you ticked those entries? Delete the entries with ccleaner, if its installed. Are you using the x64 bit version of IE?? If you are, use the 32 bit version. And kill UAC. | Speedy Gonzales (78) | ||
| 1177463 | 2011-02-13 00:23:00 | 1. AVG Free doesn't have a firewall. Windows 7 does. |
pctek (84) | ||
| 1177464 | 2011-02-13 01:06:00 | What a day! Fix checked was ticked (run three times so far) but items still there. UAC killed. Windows 7 firewall has always been off. At least this afternoon the AVG update downloaded 21MB before the system froze. However, I'm frustrated. So I'm now going out for some retail therapy. Cheers |
rodb (1561) | ||
| 1177465 | 2011-02-13 05:09:00 | Update----- Renamed all the files in the 04 list, rebooted, and they disappeared from the HJT log. Got a copy of Java 6 update 23 from a mate and installed it. However, no improvement to the problem of freezing. Any further suggestions? |
rodb (1561) | ||
| 1177466 | 2011-02-13 05:20:00 | What? What do you mean renamed. Delete their startup entries. Or tick them then tick fix checked | Speedy Gonzales (78) | ||
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