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Thread ID: 116076	2011-02-15 23:21:00	Broadband drops when phone is used	--Wolf-- (128)	Press F1

Post ID	Timestamp	Content	User
1178637	2011-02-15 23:21:00	Slingshot broadband has been disconnecting/dropping out every time the phone is used. Have tried two different filters on the only phone jack that is actually being used. Has filter, modem (Netcomm one) and then phone and fax. Now, the phones are "wifi friendly" or whatever that means. So should I NOT be using a filter on them? They're Uniden something from memory (don't have one with me atm)	--Wolf-- (128)
1178638	2011-02-15 23:25:00	You should still use a filter, I would. Do you have another phone jack in the house if so have you tried plugging the phone into it with filter? Can you turn on QoS on the router? Helped me as we were getting really bad line noise when backing up large amounts of data over the network even with a filter on the phone. Since turning on QoS the problem hasn't come back	gary67 (56)
1178639	2011-02-15 23:36:00	QoS is enabled. We do get a bit of line noise on the phone but always have. Will try another phone jack for the phone.	--Wolf-- (128)
1178640	2011-02-16 00:10:00	Could they be faulty filters?	goodiesguy (15316)
1178641	2011-02-16 00:50:00	how close to the modem is the base unit ? RF interference can cause drop outs in some cases. Try moving the modem and phone further apart.	dugimodo (138)
1178642	2011-02-16 01:36:00	Hi Dugimoto, That is interesting re moving the phone apart I am having drop outs- about 1 or two a day--just been talking to Telecom-- tier 2 who have been assigned this on going query from the lower ranks- and who said "we accept up to 8 drop outs a day as normal" Jeez wayne if that happens I would be VERY irritated, as my old Link 509T was slow but did not drop me as does this the latest from Telecom--- a thompson v7- which has sharply increased my speed compared to the old router How far apart would you suggest a phone be-- my router is 30 cm below a wireless cordless phone-- I am NOT using wireless for this desk top as I am told it is mainly used in laptops, but the thompson is wireless capable, but I use ethernet cable. Would someone support the theory anyway- on this forum? :( effie c	effie c (6856)
1178643	2011-02-16 02:28:00	I would find 8 drops a day unacceptable....has it happens, I blew out my 20Gb quota the other day as I had to DL 3 times the 4Gb ISO that I was trying to get! Now if the modem was disconnecting all the time, that will pi** me off!	SolMiester (139)
1178644	2011-02-16 02:36:00	I have worked with broadband for some years and can tell you cordless phones are a known cause of interference with routers. Most of the time it's not an issue but if you have problems it's worth moving them apart just to see if it helps. Another thing is the Thompson routers don't have a great reputation, I stopped using mine because of occasional loss of connection - and more frustratingly it's refusal to reconnect without my assistance. I have seen it suggested that turning off the wireless and standing it up on it's side improves the reliability due to lowering the heat. They do connect at a decent speed and work well when they work, but seem to be unstable for some people. I'm now using a linksys router I got cheap and although it has dropped of it is far less frequent and does reconnect by itself (I think this particular model is also one of the unpopular ones).	dugimodo (138)
1178645	2011-02-16 03:41:00	The wifi friendly status simple means that the phone uses a different wireless frequency band from wifi. Wifi is 2.4GHz. The phone is either 1.8GHz or 5.somethingGHz. The base unit definitely does need a filter. If you have noise on your phone, shouldn't you look there for your problem? Your wiring/connections need checking, especially if you still get noise with the broadband gear shut down. It is easy to blame the router but I would hazard bad signal to noise is more likely. Basic speed up and down and S/N figures from your router would be useful, as well.	linw (53)
1178646	2011-02-16 04:00:00	Now, the phones are "wifi friendly" or whatever that means. Just means they are supposed to not interfere with a WiFi LAN in your house. That has nothing to do with the ADSL side which is through wires. Totally different You still need filters or a splitter.	Agent_24 (57)
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