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Thread ID: 113068	2010-10-04 06:01:00	Frustrating Buyer on Trade Me - Can banks screw up transfers?	Agent_24 (57)	PC World Chat

Post ID	Timestamp	Content	User
1141551	2010-10-04 22:12:00	Bottom line is your never received payment. Mention words like Bank Fraud,Internet Fraud & Police to them & see what happens. Then Ask them for a screendump of their online bank a/c showing the payment. could be that person asked someone else (their parent etc) to make the payment & it was never made. Or they could just have terrible memory & thought they made a payment.	1101 (13337)
1141552	2010-10-05 05:39:00	Several things come to mind . They entered the wrong number but right name in which case the receiving bank will bounce the payment . . . . . or should . They have paid but there has been a failure at one or other of the banks . Possible but . . . . . . . . . Or they have decided they don't want the item now so claim payment has been made which leaves you 2 options, decline to send which suits them or you are such a nice person that you send anyway based on there claim of payment and they get a freebie . . The fact they don't seem to keen to keep in contact with you since losing there money suggests that maybe they have not paid but are stringing you along . Personally, I always take a screen shot of the payment and send it to the seller as proof that I have actioned the payment at my end . Doesn't get the stuff sent any earlier but at least you know I have played my part and if the transaction does for some reason not appear at your end, I have proof of payment . I would give reasonable time for the buyer or the banks involved to get the money over, then give them neut feedback of some sort and relist . Unless procedures have changed in the last 30-odd (gulp!) years, the receiving bank will only 'bounce' payment back to the sending bank if all avenues of investigation are exhausted at the receiving end . All banks (in New Zealand) have a default bank account called "Unpaid Items" ("UPI") and the account number is the same at every major bank: 998907-00 . If an automatic match cannot be found, incoming payments are automatically directed to this account . Years ago, it was my job (as a lowly 'junior') to resolve these items or send them back whence they came . I would assume that banks would still have this system in place - but there's probably a lot less paper now! If your buyer had entered the incorrect bank account number at his end of the transaction it would end up in the UPI account at your bank . Might be worth contacting your bank to see whether they received a transaction for the amount in question in UPIs at around about the time the buyer says they paid . However at this point (two weeks later), I would be surprised if your bank has still got the amount (assuming they received it in the first place) . Either way, because of the transactional nature of these transfers (as Erayd so eruditely described), it is relatively easy to trace them . But I guess for the value of one ink cartridge, it's probably not worth the bother . . .	johcar (6283)
1141553	2010-10-05 05:57:00	Very interesting, I contacted them from another email address of mine and this time they replied. Now I have a photo apparently showing that they did deposit to me on the date they said. However, there is no record of the account number they used for my account (I don't know of any internet banking that does, mine doesn't either, which is quite annoying) so I have asked again if they could call their bank and ask the bank to find out what has happened. Hopefully this will be able to get further than last time!	Agent_24 (57)
1141554	2010-10-05 12:19:00	Banks do make mistakes, but they are quite rare these days. I'm with the national bank, and I put through a transfer to occur on a particular day via online banking this year, and it didn't go through till the next day, which meant I lost a lot of interest. They admitted to the mistake, and paid me the interest I lost. They however never provided me with an explanation for the problem, just that it was an online banking problem, and someone would get back to me, which they didn't. Well, I know NB does not do immediate transfer (or at least didn't), their transfers go out at 2am the following day, I believe. This has changed for credit cards in that you can make instant payments. You also won't have a transfer going through Saturday & Sunday nighs, or on public holidays. This is why I don't bank with those clowns. Also, payments do NOT go through on the next day if you made the payments AFTER 8pm, it will go through the day after.	Cato (6936)
1141555	2010-10-05 20:48:00	Ah National Bank. I well remember waiting 5 day's for my pay to go through their system on a XMAS break. They allways seem to take the money in on the 1st day thou...	1101 (13337)
1141556	2010-10-07 08:16:00	No banks don't make mistakes ($10,000,000 anyone?) You still have the item, you don't have the money. Seems to me it's there call. They may be stalling so the time you're allowed to put feed back on expires (30 days I think).	porkster (6331)
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