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| Thread ID: 116659 | 2011-03-14 21:47:00 | Advice re CD drive not reading CDs please? | John H (8) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1186163 | 2011-03-16 23:25:00 | Well, thanks everyone - close, but no cigar. Daughter tried almost all of those methods - the ms fixit tool spat the dummy and insisted there was no internet connection even though there was. She didn't say whether she tried the lens cleaner disk. Anyway, it looks like pctek may be right. Daughter is going to contact HP to see what they can offer. The PC isn't all that old - maybe one year - 18 months. Thanks again. |
John H (8) | ||
| 1186164 | 2011-03-17 06:55:00 | Driver update? :pf1mobmini: |
jareemon (5207) | ||
| 1186165 | 2011-03-17 07:05:00 | First thing I would do , is test to see if its a hardware or software fault with the drive. Easy as pie -- Simply put in any bootable CD, doesn't matter what - can be any Windows OS CD, Linux or something else. Make sure the BIOS is set to boot the CD as the first drive, usually there is a key displayed on the startup telling you press F? for boot options - could be F12,F2, F5 or Esc. If it detects the CD and boots from it, then its a software fault, quite simply because windows has not gotten to the point of loading yet - if it still wont boot from a bootable CD, then the drive is the problem, and all the software fixes in the world wont fix it. Daughter is going to contact HP Knowing HP, dont be at all surprised if they tell her to run the recovery back to factory default - this way all data, any corruptions, programs the lot will be wiped and put back to how it was when it was first purchased -- then if the drive still plays up they would look at it. |
wainuitech (129) | ||
| 1186166 | 2011-03-17 13:46:00 | If the hp recovery works then it's obviously a software problem anyway so could benefit from a fresh install. If not hp will repair it. :pf1mobmini: |
jareemon (5207) | ||
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