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| Thread ID: 114003 | 2010-11-14 09:25:00 | Xero versus MYOB Online | johcar (6283) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1152693 | 2010-11-14 09:25:00 | Can anyone give me any info regarding pros and/or cons of either of these vendors? | johcar (6283) | ||
| 1152694 | 2010-11-15 01:01:00 | No-one? I have heard that MYOB don't offer very good customer support (I'm sure there was a thread here a while ago about this), but thought there might be someone who uses their online product that could offer some insights.... |
johcar (6283) | ||
| 1152695 | 2010-11-15 01:15:00 | Well... I've known about MYOB for a long time now. I've never heard of Xero. Does that help? :p |
SoniKalien (792) | ||
| 1152696 | 2010-11-15 01:38:00 | Not so as you'd notice.... :D | johcar (6283) | ||
| 1152697 | 2010-11-15 01:41:00 | MYOB offer email and LiveChat support for Live Accounts. I have no idea what Xero offer. www.myob.co.nz/liveaccounts |
DeSade (984) | ||
| 1152698 | 2010-11-15 01:47:00 | Maybe I should clarify - I'm looking more for the effectiveness of the support each vendor offers rather than the channels by which it's delivered.... As I mentioned earlier, I had read that there were issues with the MYOB product that were causing many users to go elsewhere because MYOB could not (or would not) resolve said issues. I am trying to establish whether this situation may have changed and was also reflected in their new online offering... |
johcar (6283) | ||
| 1152699 | 2010-11-15 01:57:00 | What you read may be related back to a earlier failed product call Business Basics Online. Live Accounts has none of the problems that BBO had, that is not to say its perfect however. I know the guys on the LiveChat support and they are good at what they do with strong knowledge levels. |
DeSade (984) | ||
| 1152700 | 2010-11-15 01:59:00 | I've had a few very good experiences with MYOB support in the past, never dealt with Xero at all so I wouldn't know. | wratterus (105) | ||
| 1152701 | 2010-11-15 02:06:00 | Thanks - that's the reassurance I was hoping for... The MYOB product is half the price of Xero, perhaps because the investors in Xero (Sam Morgan, Rod Drury and the like) want to see a return on their investment sometime soon.... | johcar (6283) | ||
| 1152702 | 2010-11-15 03:03:00 | MYOB is a large company and the online offering is only one egg in the basket. Xero has one large egg in one basket so if that egg breaks they are screwed. |
DeSade (984) | ||
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