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| Thread ID: 117155 | 2011-04-05 02:42:00 | ADSL2 Speeds | John H (8) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1192071 | 2011-04-07 04:03:00 | Thanks Chill. It was your expertise that put me on track to be assertive with these guys. I know nothing about line rates etc, so it was a relief to have you interpret that for me - it put me on strong ground dealing with TC. I didn't even realise that I wasn't getting ADSL speeds for all these years... At least I now know that there is no problem here - it is somewhere upstream so they have to take it seriously instead of flipping me the bird. :thanks John |
John H (8) | ||
| 1192072 | 2011-04-07 05:29:00 | No worries mate, glad to be of assistance! Here's hoping they get you sorted right! | Chilling_Silence (9) | ||
| 1192073 | 2011-04-07 06:23:00 | Well, my friendly TC man is still working on it. He called back and said that before he passed me on to a technician, he wanted me to swap my new router for the old one, so he could test that. I did so, and the results were worse. He said that would be helpful to show the technician that this is not a problem related to a specific router. It now goes to a technician who may visit. Woohoo. Is it possible that something in my PC is throttling the speeds? I remember that years ago there was a fashion for doing things to your computer to speed it up - it was a wee bit of software called Dr TCP. I can't remember now whether I used it or not. I still have it in an archive directory, and I see it was created in 2007. Is that a possibility, or does the Line Speed indicate that there are no problems in this box? |
John H (8) | ||
| 1192074 | 2011-04-07 06:28:00 | Possible, but not as likely IMO. | Chilling_Silence (9) | ||
| 1192075 | 2011-04-07 06:37:00 | Are TC even sure that you are on an ADSL2+ plan? When we were with Xnet our exchange got upgraded to ADSL2+ and the router was syncing at around 15000kbps but all speedtests would only get to around 7000kbps because we were still on an ADSL1 plan with Xnet. |
CYaBro (73) | ||
| 1192076 | 2011-04-07 06:43:00 | Well, my friendly TC man is still working on it. He called back and said that before he passed me on to a technician TC ADSL is mostly Telecom Re-sold ADSL garbage. TC have probably escalated a call to Telecom. Telecom wholesale are probably providing there usual service they offer too other providers (when we can be bothered we might have a look, suck eggs you have no where else to go). Ah yes world class broadband lol |
Battleneter2 (9361) | ||
| 1192077 | 2011-04-07 07:00:00 | 8 days is the SLA I believe from Chorus to get a tech out in most cases, though I could be wrong. TelstraClear *do* have their own gear in a large amount of Exchanges. Regardless of if it's because they've not changed him from an ADSL1 to an ADSL2+ plan of their own, or if they haven't got sufficient backhaul of their own from the exchange, whatever, the issue doesn't appear to be at the client-side. |
Chilling_Silence (9) | ||
| 1192078 | 2011-04-07 10:07:00 | I have just received an email from the useful TC man who said he has logged it as a fault, so that is progress at least. I wonder if this will lead to change for other TC clients on this exchange, if that is where the fault lies. I am not holding my breath, but at least the situation is being taken seriously now, and I am no longer being fobbed off with extracts from the TC "Avoid taking responsibility customer care manual" vol 1. And shhh, but I got a bit of coaching from the TC man on how to deal with the technician... |
John H (8) | ||
| 1192079 | 2011-04-07 11:44:00 | Yeah but it's in TelstraClears best interest to try and fault-find literally for a few hours before they engage Telecom, due to the cost of everything. It helps though when you have a spare router, and can see the SnR / Attenuation from your router, things like that. If you know what to look for, then it makes life significantly easier! | Chilling_Silence (9) | ||
| 1192080 | 2011-04-27 03:35:00 | A week after my helpful man decided to log this as a fault, a not so helpful woman phoned from TC, to ask me whether I was still experiencing the same fault. I said, through gritted teeth, "yes, because you haven't done anything yet". She said "We have logged it as a fault". I said "Yes, I know that, that was done a week ago, what have you done since then?". "Oh well, we were just checking to see if the fault still exists, goodbye." All this is heavily summarised on my part, to be fair to the TC woman. A week and a half later, I checked my question on the help page to ask them for a progress report and found it was marked Solved, and it was closed so I could not update it. So I set up a new question (with the red mist descending in front of my eyes) and pointed out IT WAS NOT SOLVED AND IT IS NOT CLOSED. The response came this am: "Apologies for the case being set to Solved, this is automatic from our email system when we reply to a case. If the email is too old to reply to you can send us a new email at (email address removed) with the 12-digit reference number and the system will automatically pick it up. "As for the issue, it appears that we were updated last night and found that there are congestion issues in your area. The network team is aware of this and are working on upgrades but they are not scheduled to commence till the 2nd which is this coming monday. These upgrades generally only take a few days and after this there should be a significant speed upgrade." It remains to be seen - who is doing the upgrades? Telecom or Telstra Clear? If it is the former, who will benefit from this - all ISPs or just Telecom? What is being spent on the upgrade - is it just a tweak, or are they future proofing for the increasing demand (e.g. from Pegasus Town and other subdivisions.) |
John H (8) | ||
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