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Thread ID: 117264	2011-04-10 21:28:00	Good stories about out-of-warranty laptop repairs	Rich D (16332)	Press F1

Post ID	Timestamp	Content	User
1193437	2011-04-11 01:23:00	Only trouble with those 2 yr stats is the fact that HP business and consumer are stacked together and HP sells the most laptops in the world...They are probably always going to have worse stat figures for the simple fact they have twice as many units sold! True on the HP/Compaq notebooks being lumped together, I wish they had separated those. Not so on the units sold though. It's a percentage thing, the failure rates are correct and comparable, doesn't matter if there have been 100 or 1,000,000 units sold. All it means is the failure rate is more accurate, as they have more cases to go on. Chances are those figures are a bit skewed because of the Compaq/Nvidia debacle though, I wouldn't mind seeing an updated one.	wratterus (105)
1193438	2011-04-11 01:27:00	True on the HP/Compaq notebooks being lumped together, I wish they had separated those. Not so on the units sold though. It's a percentage thing, the failure rates are correct and comparable, whether there have been 100 or 1,000,000 units sold. LOL, of course its a % thing, however, more units out there stands to reason there will be more chance of failure.. Its like when Vista was released, NV was the only supported card, and stats now show NV as the worst for driver reliability!....	SolMiester (139)
1193439	2011-04-11 01:51:00	LOL, of course its a % thing, however, more units out there stands to reason there will be more chance of failure.. Its like when Vista was released, NV was the only supported card, and stats now show NV as the worst for driver reliability!.... Software vs hardware...different beast.... Surely if there are more units out there, there are more that haven't failed too, and the figures would still be correct...? Bit like Toyota being the most bought car, and the most reliable. Just cause there are more out there doesn't mean they have a higher failure rate. Sure, there are more failures that say, Audi, in raw numbers, but there are a hell of a lot more out there that haven't failed, if you see what I mean. Not the best example really... :p	wratterus (105)
1193440	2011-04-11 02:12:00	Software vs hardware...different beast.... Surely if there are more units out there, there are more that haven't failed too, and the figures would still be correct...? Bit like Toyota being the most bought car, and the most reliable. Just cause there are more out there doesn't mean they have a higher failure rate. Sure, there are more failures that say, Audi, in raw numbers, but there are a hell of a lot more out there that haven't failed, if you see what I mean. Not the best example really... :p Ok, you win! :)	SolMiester (139)
1193441	2011-04-11 03:41:00	LOL, of course its a % thing, . We know you like HP. But distinguish between end user HP and Corporate products.	pctek (84)
1193442	2011-04-11 04:16:00	Ascent is pretty good if nothing goes wrong, they are prompt answering emails, and sending stuff out .. most of the stuff gets to you overnight, the other an extra night. BUT .. if you buy something and you get issues within the day you get it or what ... they follow thru the procedure. So they won't even allow you to do exchanges. So you either return and take a hit of 10% or you let them send it off for testing and if they cannot fault it ... they send it back to you ..... I had it with a ADSL modem, couldn't be on diaup for another 2 or 3 weeks so .. I just took the 10% hit. My experience with Ascent has been quite different. A failed remote, a PSU on the fritz, both within the warranty period but months after purchase. Both replaced without difficulty. Just follow the usual procedure: let them know there is a problem, get the return approval and send the items back.	Jayess64 (8703)
1193443	2011-04-11 06:59:00	If its within the Warranty period the retailer can just claim it back from the supplier, all that it costs them is a little paperwork. The real test is do they acknowledge the CGA without hassles, thats when it costs the retailer, as the CGA does not apply to business to business transactions and they cannot claim on the supplier under the CGA.	PPp (9511)
1193444	2011-04-11 07:16:00	Also remember the The Consumer Guarantees Act only covers home usage, it doesn't cover goods or services that are normally bought for business use. So you can have the same laptop at home as at work, but the home one is the only one covered by the CGA.	wainuitech (129)
1193445	2011-04-11 10:01:00	If its within the Warranty period the retailer can just claim it back from the supplier, all that it costs them is a little paperwork. The real test is do they acknowledge the CGA without hassles, thats when it costs the retailer, as the CGA does not apply to business to business transactions and they cannot claim on the supplier under the CGA. Exactly. I was hoping for an outpouring of positive examples in this thread... but maybe not. :( I guess retailers would need to charge more to insure themselves against CGA claims. But probably no one wants to be the first to put their prices up. Instead I suppose that everyone keeps their prices down and then just follows a strategy of disputing or ignoring claims.	Rich D (16332)
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