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Thread ID: 114357	2010-11-29 23:24:00	My rant for the week - Event Cinemas	johcar (6283)	PC World Chat

Post ID	Timestamp	Content	User
1157417	2010-11-30 03:19:00	Hi, EVENT cinemas staff here. The website clearly states the rating of each movie, it is not the cinema's responsibility to remind you or your son to bring his ID along. An affidavit may stand up in court as a legal document, but it is not a legal form of identification, and as such, accepting one would breach EVENT Cinemas legal responsibilities with regards to restricted movies. you say your son turned 16 in August, you realise that a 16 year old boy could look anywhere between 14 and 18 right? why would a cinema attendant let a child in willingly because an older person claiming to be the parent signs an affidavit. This would require a law change to be acceptable, not simply a policy change at our end. Feel free to put forward a request to parliament. admittedly, our call centre is barely used these days, and as such is maintained to a sub-par standard. I suggest avoiding it at all costs, but rather ringing the cinema directly. also you turned down complimentary tickets on principle because we wouldn't risk breaking the law to compensate for your failure to bring identification? If you whinged at the cinema like you have whinged on here, then I can understand why the cinema manager took so long to reply to you.	mpc (16079)
1157418	2010-11-30 03:27:00	p.s. non-adult tickets cover students, seniors, and children. children's tickets are unselectable for restricted movies. seniors tickets would obviously not require a prompt. student tickets cover anyone from any formal learning institution, secondary, tertiary, or other education. while it may be a suggestion we could look at implementing, i would say that given the small percentage of the market that this would apply to, it wouldn't be practical.	mpc (16079)
1157419	2010-11-30 03:31:00	@ MPC So full of win!	lordnoddy (3645)
1157420	2010-11-30 04:03:00	I thought if the under age'd person had their parent with them then there was no need for ID as the parent can take their child to whatever they want?	CYaBro (73)
1157421	2010-11-30 04:07:00	that only applies in bars or to "R" movies, not to R16 or R18 movies. it is entirely illegal for a parent to take their underage child to a film with either of these ratings.	mpc (16079)
1157422	2010-11-30 04:08:00	I thought if the under age'd person had their parent with them then there was no need for ID as the parent can take their child to whatever they want? I think that is a RP rating not a R rating	plod (107)
1157423	2010-11-30 04:36:00	Hi, EVENT cinemas staff here . The website clearly states the rating of each movie, it is not the cinema's responsibility to remind you or your son to bring his ID along . An affidavit may stand up in court as a legal document, but it is not a legal form of identification, and as such, accepting one would breach EVENT Cinemas legal responsibilities with regards to restricted movies . you say your son turned 16 in August, you realise that a 16 year old boy could look anywhere between 14 and 18 right? why would a cinema attendant let a child in willingly because an older person claiming to be the parent signs an affidavit . This would require a law change to be acceptable, not simply a policy change at our end . Feel free to put forward a request to parliament . admittedly, our call centre is barely used these days, and as such is maintained to a sub-par standard . I suggest avoiding it at all costs, but rather ringing the cinema directly . also you turned down complimentary tickets on principle because we wouldn't risk breaking the law to compensate for your failure to bring identification? If you whinged at the cinema like you have whinged on here, then I can understand why the cinema manager took so long to reply to you . I'd like to reply to each of your points, since you are presuming to represent the cinema chain (I can't tell whether this is in an official capacity or not) The website clearly states the rating of each movie, it is not the cinema's responsibility to remind you or your son to bring his ID along . This may be true, however the online booking process also takes money from customers, so in the interests of good customer relations, I posit that it would put the cinema in good standing with its customers if the customer was warned/reminded just prior to committing to the financial transaction that the movie they were booking was R-rated and that ID may be required to be sighted when the tickets are uplifted . As I stated, it's not rocket science to insert that logic in the workflow . An affidavit may stand up in court as a legal document, but it is not a legal form of identification, and as such, accepting one would breach EVENT Cinemas legal responsibilities with regards to restricted movies . you say your son turned 16 in August, you realise that a 16 year old boy could look anywhere between 14 and 18 right? why would a cinema attendant let a child in willingly because an older person claiming to be the parent signs an affidavit . This would require a law change to be acceptable, not simply a policy change at our end . Feel free to put forward a request to parliament . Apart from the fact that I was not suggesting an affidavit be used as a form of identification, I stand corrected on this one - further investigation tells me that a court representative must witness a statutory declaration, so I retract this as a viable option . However, the fact that a JP is required aside, if "an older person claiming to be the parent signs an affidavit" stating that the accompanying person meets an age criterion, providing the signatory is properly identified, that would be sufficient under the law to absolve the cinema . However this is all hypothetical, since it is unlikely that a JP is going to be employed by every theatre . It's not practical . admittedly, our call centre is barely used these days, and as such is maintained to a sub-par standard . I suggest avoiding it at all costs, but rather ringing the cinema directly . An example of the poor customer service ethic again . If it is not maintained, take the contact details off the website!!! There are no contact details listed for individual theatres on the site: . eventcinemas . co . nz/about-us/contact . aspx" target="_blank">www . eventcinemas . co . nz Just the 09 302 0002 phone number that does not work . also you turned down complimentary tickets on principle because we wouldn't risk breaking the law to compensate for your failure to bring identification? As stated above, I would have brought ID had I known it was an R16 - I didn't check, because I am of an age I don't need to check . However I accept I should have . If you whinged at the cinema like you have whinged on here, then I can understand why the cinema manager took so long to reply to you . Nice . It wasn't the cinema manager - it was the Group Manager who replied to me, and in a much more polite tone than you are using in this thread .	johcar (6283)
1157424	2010-11-30 04:57:00	Yep this is why we left Africa because of all the power tripping monkeys claiming that the law allowed all sorts of breaches of common sense because the rules must be followed to the letter, now we find it's just the same over here, there are idiots everywhere. These are the people who should be the first against Prefect's wall.	zqwerty (97)
1157425	2010-11-30 05:00:00	I am amazed that : a. The cinema can be so inept - must be a few NCEA diplomas in the staff chain. b. People still go to the movies. (Perhaps two customers on the same day panicked the staff.)	R2x1 (4628)
1157426	2010-11-30 05:27:00	It's all because we live in a very PC world, and business need to make money, cinemas especially are losing out, so they cut costs where possible, and usually this means a loss in customer service. Can't really blame them for taking the action they did.	SoniKalien (792)
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