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| Thread ID: 117616 | 2011-04-26 22:29:00 | error confusion | NZHawk (4093) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1197317 | 2011-04-26 22:29:00 | HP Pavilion dv7 - Windows 7 2 hard drives when booting the computer get a SMART warning: "The SMART hard disk check has detected an imminent failure. To ensure no data loss, please backup the content immediately and run the Hard Disk Test in System Diagnostics." I run the HP diagnostics - no problems detected on either hard drive. I boot the computer. Another error comes up from windows: Windows detected a hard disk problem.... Which disk is failing? The following hard disks are reporting failure: Disk Name: Toshiba MK6465GSX Volume: C:\;E:\ I have run a chkdsk on both drives but the error continues. I tried running a Toshiba disk diagnostics - it failed to recognize either drive 1] is this a valid error? 2] if it is not a valid error should I ignore the warnings or turn them off & if so how? Thank you |
NZHawk (4093) | ||
| 1197318 | 2011-04-26 23:20:00 | Have you tried speedfan which has smart monitoring as well, or the HDD manufactures tests? | gary67 (56) | ||
| 1197319 | 2011-04-26 23:25:00 | C: and E: are possibly the same physical drive, smart errors are for the physical hard drive and not partitions. If it's a real error it's quite serious. Try Gary67's suggestions and see how you go from there. | dugimodo (138) | ||
| 1197320 | 2011-04-26 23:29:00 | I did run SpeedFan It indicates one of the drives has an error in "Reallocation Sector Count" But I don't know which drive. When I installed the Fujitsu/Toshiba drive diagnostic tool it recognized both drives but wouldn't allow me to select either for diagnostics? |
NZHawk (4093) | ||
| 1197321 | 2011-04-26 23:46:00 | Is it still under warranty? | Alex B (15479) | ||
| 1197322 | 2011-04-26 23:46:00 | It's one physical drive with two partitions I would think also. The D: drive will be optical. | Snorkbox (15764) | ||
| 1197323 | 2011-04-26 23:48:00 | It is absolutely two drives - I took the underneath cover off & there are two drives.\ under warranty: I don't know |
NZHawk (4093) | ||
| 1197324 | 2011-04-27 00:22:00 | when booting the computer get a SMART warning: "The SMART hard disk check has detected an imminent failure. " I run the HP diagnostics - no problems detected on either hard drive. I boot the computer. Another error comes up from windows: Windows detected a hard disk problem.... Which disk is failing? The following hard disks are reporting failure: Disk Name: Toshiba MK6465GSX Volume: C:\;E:\ Yes. back it up now, and then RMA the drive if it's still under warranty. If it isn't buy another drive. Diagnostic tools aren't perfect. I had the new Seagate diagnostic pass one a while back and it was making obvious errors. Even Seagate themselves said it's not perfect, same with Toshiba I'd say. Take a look in Event Viewer - System. probably a bunch of dish errors.......... Chkdsk only looks at/fixes software errors, not failing drives. |
pctek (84) | ||
| 1197325 | 2011-04-27 00:40:00 | Yeah I don't use Seatools anymore, I find looking at the Raw data with SpeedFan or HDAT2 to be much more reliable. SMART only predicts about 50% of failures but when it does predict a failure it's not going to be wrong. To find out which drive is which, you could remove all but one drive, and power the system on. If you still get the error then it's that drive. If you don't get the error it's one of the drives you removed. |
Agent_24 (57) | ||
| 1197326 | 2011-04-27 01:33:00 | Agent - re: pulling one of the drive - common sense prevails!!:rolleyes: Thank you to everyone who contributed. I will research the warranty & replace it. |
NZHawk (4093) | ||
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