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Thread ID: 117798 2011-05-05 10:45:00 Clear.net.nz Lurking (218) Press F1
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1199646 2011-05-05 10:45:00 Outlook Express has suddenly stopped being accesable !!

Has always given no trouble and all the account settings are in place.

Clear Mail of course is not working either.

I know we have just had another of f/ing aftershocks, but then there has been over 1684 of the damn things with no probs.

Lurking. 		Lurking (218)
1199647 2011-05-05 11:09:00 What do you mean by "stopped being accessible"? What sort of error messages are you seeing in Outlook Express? Jen (38)
1199648 2011-05-05 22:07:00 What do you mean by "stopped being accessible"? What sort of error messages are you seeing in Outlook Express?

Hi Jen and thanks for placing topic in right section.

Error report attached.

Thanks,

Lurking. 		Lurking (218)
1199649 2011-05-05 22:14:00 Hi Jen and thanks for placing topic in right section.

Error report attached.

Thanks,

Lurking.

Go to Tools/Accounts and select Properties
Select Servers at the top
Retype your password in the box and Save and ok at the bottom.
If that does not work you must be using the wrong password. 		Safari (3993)
1199650 2011-05-05 23:29:00 Go to Tools/Accounts and select Properties
Select Servers at the top
Retype your password in the box and Save and ok at the bottom.
If that does not work you must be using the wrong password.

Safari, thanks for your reply.

Yes been through all that.

Have done the following as advised by Clear.

MSE
Spybot
MalwareBytes
Housecall ( this one has always been spot on)

What else can I try besides the "sledge hammer", lol.

Outlook Express has always been so reliable for us tooooo.

Lurking. 		Lurking (218)
1199651 2011-05-05 23:34:00 You sure you have the username correct.
Try logging into webmail to check if that works with your username and password.
sso.clear.net.nz 		Safari (3993)
1199652 2011-05-06 00:07:00 As long as you are 100% sure of the user name and password, and it works OK via web mail, if still playing up.

Go into Outlook Express/ accounts, select your account - delete it, close OE

Open OE, recreate the account -- Seen it countless times that all the details are correct, but wont work, wipe out the inf file ( Account) re enter it and it all works again. 		wainuitech (129)
1199653 2011-05-06 00:42:00 You sure you have the username correct.
Try logging into webmail to check if that works with your username and password.
sso.clear.net.nz

Safari, that was the second thing I tried.

Thanks,

Lurking. 		Lurking (218)
1199654 2011-05-06 00:48:00 As long as you are 100% sure of the user name and password, and it works OK via web mail, if still playing up.

Go into Outlook Express/ accounts, select your account - delete it, close OE

Open OE, recreate the account -- Seen it countless times that all the details are correct, but wont work, wipe out the inf file ( Account) re enter it and it all works again.

Hi wainuitech, nope !!.

Either Clear or TelstraClear have an online chat line, our daughter used it to setup our broadband connection.

It's being elusive too, lol.

We don't like their answer phone help either.

Lurking. 		Lurking (218)
1199655 2011-05-06 01:02:00 Just to be clear (no pun intended) :)

The Internet works fine

The web mail via their site - you can log in and see any mails etc ? 		wainuitech (129)
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