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Thread ID: 118245 2011-05-26 04:51:00 cheaper alternatives to Teamveiwer etc 1101 (13337) Press F1
Post ID Timestamp Content User
1204897 2011-05-26 04:51:00 Hi there
What are some suggestions for cheaper alternatives to Teamveiwer etc for
remote support

-preferably doesnt need pre-installed client, access via IE etc
-dont need separate licence for each one off use on different PC
-ie veiwer is licenced , not the PC's being remotely accessed
-NAT passthrough : don not want to have to try & talk through opening modem/router ports over the phone

This one looks promising, licensing cost wise at least
anyone using it??
www.crossloop.com
1101 (13337)
1204898 2011-05-26 05:23:00 UltraVNC single-click?
www.uvnc.com
It's free! :D

I'm busy looking at ScreenConnect (you can see their ad on the uvnc website) and looks good so far.
Pay once with no monthly or annual fee unless you want to upgrade to a new version then you get a good discount.
CYaBro (73)
1204899 2011-05-26 06:11:00 I had a quick look at screen connect
It needs ports opened on the remote end, making it neer worthless for ad-hoc one off remote support.

I think i looked at UltraVNC single-click a while back. Not sure about the reliabilty (of nat passthrough) & looks a bit complex too configure??
Must I read the instructions ?? :punk :punk
1101 (13337)
1204900 2011-05-26 07:06:00 Would you be using Team Viewer in a business, as in all the time, offering remote support ?

If not then its free for personal Use. Only thing you get is a pop-up at the end of the session stating its the free version.
wainuitech (129)
1204901 2011-05-26 09:29:00 I had a quick look at screen connect
It needs ports opened on the remote end, making it neer worthless for ad-hoc one off remote support.

I think i looked at UltraVNC single-click a while back. Not sure about the reliabilty (of nat passthrough) & looks a bit complex too configure??
Must I read the instructions ?? :punk :punk

ScreenConnect does not need ports open at the remote end.
It is a self-hosted app meaning that whereever you decide to host the server side yourself (you can host on your own server or get someone to host it for you) you will need to open ports for that server only and only once.
Once it is all setup you don't need to worry about it again.
All other connections made by you, or your support team, and the end user don't need any other ports open.
CYaBro (73)
1204902 2011-05-26 10:23:00 I'd be interested in this as well. I use Teamviewer often (sometimes once or twice a day) and starting to get the message about "am I using for commercial use". Most of my clients are personal but I am not. I have looked at purchasing but price a bit rich for me so another option would be good. Teamviewer is great and should put the price down to a realistic level for a small business as my own and I would purchase it. berryb (99)
1204903 2011-05-26 12:43:00 Just setup ScreenConnect and looks easy enough to use. Have installed on a server 2008 box. Had to install the IIS role and change the binding to another port than 80 as I want ScreenConnect on port 80. Configure the config file to use ports 80 and 443, open port 80 and 443 to the sever on the router and away it went.

Now just how secure it is we will see but it's running on a test system so can't kill much!!

Have a month free trial so will give it a go.
berryb (99)
1204904 2011-05-27 02:49:00 probably a stupid question but is windows built in remote desktop not a viable option? I haven't used it myself but I know it's there and I notice no one ever seems to mention it ? dugimodo (138)
1204905 2011-05-27 03:52:00 probably a stupid question but is windows built in remote desktop not a viable option? I haven't used it myself but I know it's there and I notice no one ever seems to mention it ?

if its been preconfigured & pre-tested then thats still the best way.
I use RDC often for existing clients.

Not really a viable option for one-off use , trying to talk through the other end how to find their PC name(or network IP), their internet IP, config port forwarding in the router , resolve access issues (eg add users to remote access), even trying to get a vaild login & pass for that remote PC can be extremely painfull process. "I dont have a login name"
It also sometimes has issues where Win user has no login pass.

The beauty of teamveiwer is, they download & run a small program, give you the 2 codes it spits out & you're onto their PC.
Very expensive though.
1101 (13337)
1204906 2011-05-28 07:19:00 Maybe this:

TightVNC 2.0.3 - www.majorgeeks.com

I haven't tried it but it seems promising.

TightVNC is a free remote control software package. With TightVNC, you can see the desktop of a remote machine and control it with your local mouse and keyboard, just like you would do it sitting in the front of that computer. TightVNC is:

# free for both personal and commercial usage, with full source code available,
# useful in administration, tech support, education, and for many other purposes,
# cross-platform, available for Windows and Unix, with Java client included,
# compatible with standard VNC software, conforming to RFB protocol specifications.

With TightVNC, you can:

# cut your expenses and save your time on traveling,
help your friends and family to solve problems with their computers remotely,
# make sure nothing wrong is happening on your computers when you are away.
zqwerty (97)
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