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| Thread ID: 118314 | 2011-05-29 11:39:00 | HP Computer shutting down while surfing the web | bhowden (12168) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1205553 | 2011-05-29 11:39:00 | I have been given to fix an HP computer that is shutting down while the user is browsing the Internet. The owner of this computer on many cases has been playing games on Facebook such as Cityville and while using the computer the screen has simply gone blank, the fans continue to run and power light remains on but the system is completely unresponsive. The only option is to hard reboot the machine. In Windows I have disabled Sleep Mode as I figured this could have been the cause. Have checked the Event Viewer to see what was going on at the time and it appears on some occasions WinHttp Proxy is starting just minutes before the computer shuts down. Two likely causes could be a change in hardware. The computer is an HP M8075a the computer is stilling running the default install of Windows. The computer has had a new power supply the original supply was a 300w supply according to this page h10025.www1.hp.com this has been upgraded to a 400w supply. The RAM was originally 1GB this is now a single 2GB stick. My guesses are incompatable RAM or a faulty power supply or perhaps something to do with the Windows install. The computer runs Windows Vista Home Premium and is the default HP install plus the users extra software which I think is a lot of crapware since there were 5 search bars (such as Google Bar and Ask Bar) in IE when I started it. |
bhowden (12168) | ||
| 1205554 | 2011-05-29 11:52:00 | Out of curiosity: What browser was he running the games on? Is the Flash Player updated to the latest version? | Renmoo (66) | ||
| 1205555 | 2011-05-29 14:37:00 | Sounds like a possible gpu or PSU failure. Put it through its paces, run some renders or benchmarks and see if you get the same result. | 8ftmetalhaed (14526) | ||
| 1205556 | 2011-05-29 21:47:00 | Check the system for spyware etc and get rid of the IE search bar/add-ons. Is it onboard video? Does it come back to life after a reboot and only crashes while in IE? |
berryb (99) | ||
| 1205557 | 2011-05-29 22:04:00 | Sounds like capacitors for the on-board video..... | SolMiester (139) | ||
| 1205558 | 2011-05-30 07:36:00 | Does it only do it while playing games ?? Highly doubt its incompatible RAM, if it were it would do it all the time, and often. Question: when the screen goes black, you say the system is completely unresponsive. How do you know this if you cant see anything ? You may press ctrl+alt+del and the task manager comes up but cant see it, same with the mouse curser ?? Try this -- Disable hardware acceleration. Seen it before when screens go black and this sometimes fixes it. To disable have a read of This site (www.pixelmetrics.com) - gives pictures as well, showing how. Also the DirectX may be corrupted, click start, type in dxdiag press enter, open directX. look to see if there are any errors reported. |
wainuitech (129) | ||
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