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Thread ID: 115751	2011-02-02 02:38:00	Computer Retailers and Warranties	pctek (84)	PC World Chat

Post ID	Timestamp	Content	User
1174508	2011-02-02 02:38:00	Today I was told by a potential employer that everything has a 1 yr warranty. I quote "If you see 3 yrs warranty on the Intel CPU box, it means we do 1 year and after that you have to go to the manufacturer". I asked how and was told you go ring them. This after they went on and on about how seriously they take their customer service. Yeah Right, give them a Tui beer.	pctek (84)
1174509	2011-02-02 02:59:00	So I have to ring the Philippines if my Intel CPU blows up? :waughh:	johcar (6283)
1174510	2011-02-02 03:00:00	If the customer is told this, I don't see what's wrong with it. If they are told it's a 3 year warranty with no clarification that'd be a bit dishonest but other than that it seems fine to me. The manufacturer's warranty, if I understand correctly, does not carry a requirement for retailers to match the warranty. Your personal standard of customer service I think is much higher than the vast majority of retailers out there, which is great, but doesn't mean they're all a pack of criminals to be avoided like the plague...	george12 (7)
1174511	2011-02-02 03:02:00	So I have to ring the Philippines if my Intel CPU blows up? :waughh: If it blows up after one year but before three years, and if you chose to buy it from this retailer anyway knowing this, then yes :p	george12 (7)
1174512	2011-02-02 03:06:00	If I am shopping around for an item, the fact that it says on the box that there is a three year warranty could sway me to buy that item over another item that says one year warranty. Surely the seller has to honour that warranty. This amounts to false labelling. Packaging is normally sealed so you do not get to see the documents inside till you open it up at home. Imagine if I bought an electrical appliance that had a picture of a jug on on the box and when I opened it up a toaster was found inside. I would certainly take it back to the shop and ask where my jug was.	Bobh (5192)
1174513	2011-02-02 03:10:00	If the customer is told this, I don't see what's wrong with it. Your personal standard of customer service I think is much higher than the vast majority of retailers out there, which is great, but doesn't mean they're all a pack of criminals to be avoided like the plague... Really? Warranties against defects or ‘manufacturer’s warranty’ Consumers can claim from either the retailer or the manufacturer/importer. Note It is the consumer’s choice who they claim against. You will breach the Fair Trading Act if you suggest to a consumer that they have to go the manufacturer instead of to you. The Fair Trading Act says you cannot mislead a consumer about their rights. You may be liable for a fine of up to $100000 if you breach the Fair Trading Act. Contracting out of the CGA You cannot choose to opt out of this Act. If you try to contract out, you will be breaching the Fair Trading Act. The Fair Trading Act says you cannot mislead a customer about their rights. The penalties for doing so are substantial - up to $60,000 for an individual and up to $200,000 for a business. And tell me why. They send it back to the wholesaler and get another, Not like it leaves them out of pocket.	pctek (84)
1174514	2011-02-02 03:11:00	When i got my cell phone on contract a couple of years ago, the sim just stopped working after about 8 months. Went back to vodafone as the phone was still under warranty only to be told the sim card carried a different warranty of only 30 or 60 days. I tried to argue the point the phone was useless without it and it should carry the same warranty. Ended up fronting with the money only because it would mean me without a phone while i tried to fight it	plod (107)
1174515	2011-02-02 03:17:00	Interesting. I stand corrected. While the wording is ambiguous in that it does not specify whether the retailer must match the manufacturer's warranty in length, it appears it would not be safe to take the approach of the retailer in question.	george12 (7)
1174516	2011-02-02 03:23:00	Interesting. I stand corrected. While the wording is ambiguous in that it does not specify whether the retailer must match the manufacturer's warranty in length, it appears it would not be safe to take the approach of the retailer in question. I had a **** fight with EBgames when the drum kit for the ps3 stopped working, they tried to tell me they only warrantied hardware for 90 days anything after that you have to go the manufacture or importer..This I did stand my ground on, and their offered to organise the replacement on my behalf, I did explain to them their were doing it on their own behalf not mine	plod (107)
1174517	2011-02-02 04:20:00	While the wording is ambiguous in that it does not specify whether the retailer must match the manufacturer's warranty in length, You want specifics, it's all on the CGA website - including specific examples. In fact the retailer may be liable for LONGER than manufacturers warranty - although it does depend a lot on brand of item, perceived quality, type of item, type of use and CGA makes that decision. But you sure can't have less than. I mean I knew this when I had my business, but I investigated in detail to make sure I knew for sure, absolutely. Even now, I am responsible should someone contact me about parts that have failed.	pctek (84)
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