| Forum Home | ||||
| PC World Chat | ||||
| Thread ID: 115718 | 2011-01-31 20:03:00 | Vodafone price rise? | Paul Ramon (11806) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1174079 | 2011-01-31 20:03:00 | Because vodafone call centres are in Egypt & they are transfering all enquiries now to NZ does this mean the added expense will now be passed on to consumers? The Egypt strife doesn't appear to be just a 'flash in the pan' so I believe Vodafone won't be prepared to carry all the extra cost. :2cents: | Paul Ramon (11806) | ||
| 1174080 | 2011-01-31 21:09:00 | I hope that's a lesson for all companies that outsource their call centres to places that don't speak proper English. Especially to the part of the world where they specialise in blowing each other up. Serves them right for being cheapskates. Pay peanuts & what do you get? | Phil B (648) | ||
| 1174081 | 2011-01-31 21:37:00 | ^ Cheaper service for us. | --Wolf-- (128) | ||
| 1174082 | 2011-01-31 21:50:00 | Maybe a cheaper service if you're lucky though I seriously doubt that. They would have outsourced to make more profit, not reduce their prices | Phil B (648) | ||
| 1174083 | 2011-01-31 21:58:00 | They'll just move it somewhere else - plenty of competition for that kind of work... | johcar (6283) | ||
| 1174084 | 2011-02-01 00:02:00 | Because vodafone call centres are in Egypt : They're not. Some of it is. Some of it is done by Salmat in Penrose. |
pctek (84) | ||
| 1174085 | 2011-02-01 04:27:00 | computerworld.co.nz | fnphoto (2434) | ||
| 1174086 | 2011-02-02 00:38:00 | ^ Cheaper service for us. Dont you just find it funny how vodafones prepay rates were 49c per minute before they sent the call centre work overseas. What are they now? 89c? I find it amusing people want cheaper then complain about things going overseas and then wondering why they are left unable to get jobs. |
coldfront (15814) | ||
| 1174087 | 2011-02-02 01:15:00 | Dont you just find it funny how vodafones prepay rates were 49c per minute before they sent the call centre work overseas. What are they now? 89c? I find it amusing people want cheaper then complain about things going overseas and then wondering why they are left unable to get jobs. Yeah, its the customers at fault for high prices and crap service....:groan: |
Metla (12) | ||
| 1174088 | 2011-02-02 06:01:00 | computerworld.co.nz I like this bit "At the TUANZ Contact Centre conference the following year Midgen told the audience that the Cairo operation, known locally as the Horizon call centre – represented a 35 – 38 percent saving for Vodafone. The telco was forced to go to Cairo because of the desperate labour shortage in this country “It was an AND”, she said." That labor shortage was because you wanted to pay the operators here in NZ the minimum wage or less. My niece aged 22 just moved to Perth and was working in a call center until end of this week at $A30 / hour.. |
paulw (1826) | ||
| 1 | |||||