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Thread ID: 115751	2011-02-02 02:38:00	Computer Retailers and Warranties	pctek (84)	PC World Chat

Post ID	Timestamp	Content	User
1174518	2011-02-02 04:30:00	This isn't PC Online Shop (or the company they outsource customer service to) by any chance? I had a "fun" argument with them about this - they claimed that they only honoured the first year of a warranty, and after that you have to contact the manufacturer. I asked them to tell me where in their Terms & Conditions of trade it states that, and when they couldn't do so (and when they figured out that I wasn't going to stop arguing with them about it), they decided to "sort it out" and honour the warranty properly.	somebody (208)
1174519	2011-02-02 05:09:00	Its all a load of bull ****, If a component has a three year warranty, as PCtek pointed out, its no big deal to fix it under a warranty. What a lot of places do, is put on a one year warranty, then try to charge the person for extra time that they already have via the manufactures warranty. If they have a one year warranty, and a part fails, they then try to charge the customer for a new part, stating its out of warranty. THEN they sometimes claim on the actual original warranty, get a new part in return, say a week or two later, then they sell that as well to someone else, still putting on a one year warranty, which of course will be covered under the original time frame. Its wrong - getting two bites of the cherry so to speak, double dipping, call it what you like. At the end of the day, the average person doesn't know the original warranty may be longer than one year. If a part fails, once again, whats the big deal, if it fails within the manufactures warranty, the shop does a RMA, send that to the original supplier - they normally test the component - and replace it - that faulty part then gets either dumped, or returned to the manufacture Via the Supplier depending on the policy they have. Theres NO WAY a customer has to claim from the manufacture after one year -- its simple poor/ bad service from the original shop. OK rant over :D	wainuitech (129)
1174520	2011-02-02 05:28:00	This isn't PC Online Shop (or the company they outsource customer service to) by any chance? I had a "fun" argument with them about this - they claimed that they only honoured the first year of a warranty, and after that you have to contact the manufacturer. I asked them to tell me where in their Terms & Conditions of trade it states that, and when they couldn't do so (and when they figured out that I wasn't going to stop arguing with them about it), they decided to "sort it out" and honour the warranty properly. It's kind of irrelevant whether the item has a 1 or 3 year warranty, as the CGA states that the item must last a reasonable period of time and the retailer is required to put the matter right. Therefore the retailer must honour the CGA. It is however relevant if the item was purchased for business use. I wonder if the retailers distributer is aware they are telling people this.	robbyp (2751)
1174521	2011-02-02 05:30:00	You want specifics, it's all on the CGA website - including specific examples. In fact the retailer may be liable for LONGER than manufacturers warranty - although it does depend a lot on brand of item, perceived quality, type of item, type of use and CGA makes that decision. But you sure can't have less than. I mean I knew this when I had my business, but I investigated in detail to make sure I knew for sure, absolutely. Even now, I am responsible should someone contact me about parts that have failed. As a retailer, what do you do if an item is outside the manufacturers warrenty, but is still covered by the CGA. Do the manufacturers usually put the matter right, or do you end up having to wear the cost.	robbyp (2751)
1174522	2011-02-02 06:21:00	Its all a load of bull ****, If a component has a three year warranty, as PCtek pointed out, its no big deal to fix it under a warranty. What a lot of places do, is put on a one year warranty, then try to charge the person for extra time that they already have via the manufactures warranty. If they have a one year warranty, and a part fails, they then try to charge the customer for a new part, stating its out of warranty. THEN they sometimes claim on the actual original warranty, get a new part in return, say a week or two later, then they sell that as well to someone else, still putting on a one year warranty, which of course will be covered under the original time frame. Its wrong - getting two bites of the cherry so to speak, double dipping, call it what you like. At the end of the day, the average person doesn't know the original warranty may be longer than one year. If a part fails, once again, whats the big deal, if it fails within the manufactures warranty, the shop does a RMA, send that to the original supplier - they normally test the component - and replace it - that faulty part then gets either dumped, or returned to the manufacture Via the Supplier depending on the policy they have. Theres NO WAY a customer has to claim from the manufacture after one year -- its simple poor/ bad service from the original shop. OK rant over :D Serious question. What sort of warranty do you put on your own workmanship (assembly etc) if its less then the parts warranty, do you charge labour for dissemble if the part fails outside your warranty period?	plod (107)
1174523	2011-02-02 06:41:00	Serious question. What sort of warranty do you put on your own workmanship (assembly etc) if its less then the parts warranty, do you charge labor for dissemble if the part fails outside your warranty period? very good question. Personally from My Business -- If a part is replaced under warranty, there is no labor charge. The actual warranty on my labor, is basically for the life of the PC. Meaning, if you think about it - If its done correctly, in a safe and professional, as to the best of my ability in the first place, there wont be a failure. Some places state X number of years labor warranty :lol: Whats gonna happen if its done right first time - not like all of a sudden something is going to change a year or so down the track. If something does change its 99.9% of the time a component failure. I can honestly say in the Hundreds ( and I mean hundreds) of PC's I have built, not once has there been a problem due to my construction of the PC. I have seen sometimes when something has gone wrong, like wires getting caught in fans, and EVERYTIME its been because someone has opened the case and "fiddled". If someone has been inside a case and moved altered something, there are always signs to look out for. Thats why places Like HP/Compaq put those stickers on the case - " if seal broken, warranty may be voided" When ever I build a PC I ALWAYS put on the inside bottom what I call a build sticker - it contains the persons name, date of manufacture, components, and warranty details. Had one person say the wiring was all sitting over fans, hitting - Opened the case right in front of him and what do you know -- his finger marks showing where he had moved away the dust to read what I had put -----when asked who moved the dust and cut the wire ties that were laying on the bottom -OOPS:o Caught out.	wainuitech (129)
1174524	2011-02-02 07:25:00	As a retailer, what do you do if an item is outside the manufacturers warrenty, but is still covered by the CGA. Hasn't happened yet, but I would have to live with it. That is, replace it if they pursued it. It's a tricky one because beyond manufacturers warranty, Consumers decides how long an item should last. And it varies immensely, not everything gets more. I asked them. Depends on quality, brand, usage, all sorts of things, so they can't give a specific timeframe. All my invoices specified manufacturers time for warranty, even if in a system. If someone wanted to hassle beyond that, well, ultimately if Consumers agrees then yes, I'd be stuck with the cost. You could not argue it with your supplier either because CGA only applies to the consumer - not businesses. In that situation, meaning me.	pctek (84)
1174525	2011-02-02 07:28:00	This isn't PC Online Shop No . I am disappointed cause I checked them out first to see if they had any negatives and thoroughly discussed service with them too . And they had said service was their thing, not sales, sales was an as well as . All except the warranty - I missed that until now . Bugger . Not too mention I got all sorts of paperwork going on about "above and beyond the call of duty in keepoing customers happy" . But apparently not when it comes to ripping them off huh . I mentioned it to them and they decided they did not want to continue with my employment .	pctek (84)
1174526	2011-02-02 22:06:00	She asked if I would like to discuss it . So I asked her if she had any reason why they would od that . This was her reply: I have to ask you return the documents to our shop or PO BOX xxxx NSMC immediately . I would like to receive it by the 7th Jan 2011, otherwise we presume you are “illegal possession of property of others”, legal action might be taken . This was the job description and company manual . Which I mailed her back this morning actually . Bugger Advanced Computers .	pctek (84)
1174527	2011-02-02 22:42:00	Did you photocopy the documents ? :)	Trev (427)
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