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Thread ID: 118588	2011-06-12 11:43:00	Problem updating Active@ Disk Image	tuiruru (12277)	Press F1

Post ID	Timestamp	Content	User
1208703	2011-06-12 11:43:00	Hi I hadn't updated it for a while so from inside Active@ Disc Image I asked it to look for updates and it said there was one. I followed the instructions to uninstall the current version, downloaded the new version and installed it, only to be told that my licence key wasn't valid. I told it to continue and it told me I had an evaluation copy. I went back thru' my records and found the original licence key, and went to register it only to find that the required licence key was nearly twice as long as the one I have. It was at this point that I noticed the new version was V 5point something. Does this mean I have to pay in order to get a new licence key in order to use the "update"? Please advise what I do next. Many thanks :( :illogical	tuiruru (12277)
1208704	2011-06-12 12:35:00	Wainuitech may be able to help, failing that I would send the vendor an email :)	feersumendjinn (64)
1208705	2011-06-12 20:52:00	Been through this just email them and they send out a key to you	gary67 (56)
1208706	2011-06-12 20:55:00	Been through this just email them and they send out a key to you Hi gary Yeah, I thought this had happened before but I couldn't find the thread when I searched for it. I have sent them an e-mail and hoping for a reply. If Wainui or anyone else can chip in with anything else I'd be grateful. :)	tuiruru (12277)
1208707	2011-06-12 21:18:00	Same thing happened to me.It is an upgrade,not an update.Was a bit annoyed about that,but decided to stay with it.Paid for the new version and they sent me the new number.	Neil McC (178)
1208708	2011-06-12 21:21:00	Same thing happened to me.It is an upgrade,not an update.Was a bit annoyed about that,but decided to stay with it.Paid for the new version and they sent me the new number. Tht'a right. Their distinction between update and upgrade seems a bit fuzzy, because the link is actually in the Update section. What's V 5 do that 4.x didn't? Do I need it?	tuiruru (12277)
1208709	2011-06-12 21:27:00	Changes 5.0.2 04/09/2011 - New: Added scripting support - New: Image encryption - Fixed: Unable to restore partition as logical drive onto not initialized disk - Fixed: When selecting a base backup for incremental/differential image, only .ADI files should be shown - Changed: A warning added to the log suggesting to reboot machine in case of restoring/copying to a GPT disk - Fixed: Refreshing device list in the main menu does not affect device list in script wizard - Fixed: Application might crash on disks bigger than 2 TB in certain conditions - Fixed: Fixed: Application crashes when disks with sector size bigger than 512 bytes are connected whatever all that means!! Had no problems with version 4 ,but I do like to upgrade essential programs !	Neil McC (178)
1208710	2011-06-12 21:32:00	Changes 5.0.2 04/09/2011 - New: Added scripting support - New: Image encryption - Fixed: Unable to restore partition as logical drive onto not initialized disk - Fixed: When selecting a base backup for incremental/differential image, only .ADI files should be shown - Changed: A warning added to the log suggesting to reboot machine in case of restoring/copying to a GPT disk - Fixed: Refreshing device list in the main menu does not affect device list in script wizard - Fixed: Application might crash on disks bigger than 2 TB in certain conditions - Fixed: Fixed: Application crashes when disks with sector size bigger than 512 bytes are connected Thanks Neil. :thumbs:	tuiruru (12277)
1208711	2011-06-12 21:38:00	Wish they would add incremental updates to the schedule	gary67 (56)
1208712	2011-06-13 21:19:00	Been through this just email them and they send out a key to you Hi Gary 1)How long before they got back to you? 2) Were you jumping from 4.x to 5.x?	tuiruru (12277)
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