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| Thread ID: 147817 | 2019-04-30 02:16:00 | Windows 7 Random shutdown | QW. (15883) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1460277 | 2019-04-30 02:16:00 | My current Windows 7 PC has just given me a random shutdown. Its happened a couple of times in the last week and I have no idea why its happening. I have done a Malwarebytes scan which showed nothing. Did a anti virus scan and it also showed nothing. I use Avast antivirus free. Error details Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 5129 Additional information about the problem: BCCode: d1 BCP1: 00000000000003F8 BCP2: 0000000000000008 BCP3: 0000000000000000 BCP4: FFFFF8801133797B OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\043019-29780-01.dmp C:\Users\User\AppData\Local\Temp\WER-60013-0.sysdata.xml Read our privacy statement online: go.microsoft.com If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt |
QW. (15883) | ||
| 1460278 | 2019-04-30 02:19:00 | C:\Windows\Minidump\043019-29780-01.dmp And what did this say? Don't assume it's malware...could be anything. |
piroska (17583) | ||
| 1460279 | 2019-04-30 02:24:00 | And what did this say? Don't assume it's malware...could be anything. I don't know how to open that file. |
QW. (15883) | ||
| 1460280 | 2019-04-30 04:59:00 | Heres a program to open Blue Sreen dumps/logs www.nirsoft.net It could be anything though. Driver issues, hardware issues, software corruption, bugs in a program recently updated/loaded Blue Screen Viewer will give some info on where to start. |
1101 (13337) | ||
| 1460281 | 2019-05-01 00:36:00 | Have run the program provided by 1101. Details are below: ================================================== Dump File : 050119-30123-01.dmp Crash Time : 1/05/2019 11:21:27 a.m. Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x000000d1 Parameter 1 : 00000000`000003f8 Parameter 2 : 00000000`00000008 Parameter 3 : 00000000`00000000 Parameter 4 : fffff880`1134497b Caused By Driver : nvlddmkm.sys Caused By Address : nvlddmkm.sys+33097b File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+6f400 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\050119-30123-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 312,832 Dump File Time : 1/05/2019 11:22:49 a.m. ================================================== |
QW. (15883) | ||
| 1460282 | 2019-05-01 01:06:00 | Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL That is one of 2 things. Most commonly a bad driver. If not a driver issue, then a bad RAM module. Look in Driver Manager, any ! showing? |
piroska (17583) | ||
| 1460283 | 2019-05-01 01:32:00 | There is one error showing in driver manager And just had another shutdown. Went to open a jpg file and it crashed again ================================================== Dump File : 050119-29640-01.dmp Crash Time : 1/05/2019 12:27:07 p.m. Bug Check String : Bug Check Code : 0x00000116 Parameter 1 : fffffa80`081754e0 Parameter 2 : fffff880`11965f1c Parameter 3 : ffffffff`c000009a Parameter 4 : 00000000`00000004 Caused By Driver : dxgkrnl.sys Caused By Address : dxgkrnl.sys+5d1f0 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+6f400 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\050119-29640-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 770,536 Dump File Time : 1/05/2019 12:28:03 p.m. ================================================== |
QW. (15883) | ||
| 1460284 | 2019-05-01 03:05:00 | dxgkrnl.sys + nvlddmkm.sys My best guess would be a faulty video card . Could possibly be RAM if its onboard vid. Try the video hardware in generic low res mode : uninstall all video drivers so it reverts back to the generic low res driver , as a test . This is where you need to start swapping parts , install another vid card & disable any onboard vid. Not easy for home users who do have a shelf full of spare parts . |
1101 (13337) | ||
| 1460285 | 2019-05-01 03:16:00 | The current video card is a Nvidia GE Force GT 640. I do have a spare HD3450 256M DDR2 PCIE card I could put in and see if that makes any difference. Also uninstalling drivers now. |
QW. (15883) | ||
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