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| Thread ID: 116554 | 2011-03-09 06:21:00 | Guarantee on repaired electronic equipment. | martynz (5445) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1184657 | 2011-03-09 06:21:00 | I had my FM tuner repaired with a 3 month guarantee. Before the repair the tuner was storing on 2 presets (out of 7) but wouldn't tune to any other frequency (the digital frequency display was random). After repair (costing $250) I accepted that it wouldn't be 100% because one component is no longer available. However I could tune by ear and store programmes on all 7 presets. But it has now stopped storing on presets and I'm on a the verge of a dispute. Blame is being put on some other fault having developed because of the work-around the technician used. Where do I stand on this? If the "new" problem can't be fixed do I ask for a partial (or even full) refund of the $250? The irony is the original repair was done in Chch and survived the Sept. quake. The tuner was to have been returned to Chch but due to incompetence got mislaid...I assumed that it was buried in rubble 2 weeks ago. |
martynz (5445) | ||
| 1184658 | 2011-03-09 07:31:00 | Without actually knowing the precise details of both faults and the repair work done it would be hard to say really what should happen. But then you also say it was buried in rubble, so I assume it will now be completely unfixable? |
Agent_24 (57) | ||
| 1184659 | 2011-03-09 07:42:00 | I wish it had got buried then a replacement would be covered by ECQ. The incompetent git in the Wellington shop mislaid it so it didn't get sent down to Chch. |
martynz (5445) | ||
| 1184660 | 2011-03-09 07:52:00 | Who ever the place is, if they have lost it, then they have to give some sort of refund, or replacement. Saying they lost it and leaving it at that is one thing they cant do. As Agents point out though bit hard without knowing full details - if the original repair caused further damage, then its up to the place to repair it. IF further faults developed, not caused by the original repair then thats different. |
wainuitech (129) | ||
| 1184661 | 2011-03-09 08:11:00 | <wildguess>*Bets this has something to do with the Bose store in Wellington?*</wildguess> | pine-o-cleen (2955) | ||
| 1184662 | 2011-03-09 08:12:00 | I wish it had got buried then a replacement would be covered by ECQ. The incompetent git in the Wellington shop mislaid it so it didn't get sent down to Chch. Sorry, just re-read your post, seems I misinterpreted it for some reason... |
Agent_24 (57) | ||
| 1184663 | 2011-03-09 08:27:00 | Who ever the place is, if they have lost it, then they have to give some sort of refund, or replacement. Saying they lost it and leaving it at that is one thing they cant do. As Agents point out though bit hard without knowing full details - if the original repair caused further damage, then its up to the place to repair it. IF further faults developed, not caused by the original repair then thats different. No, its not lost. After I took it back for further repair the git in the shop put it to one side then seems to have suffered from amnesia. Not only did it not get sent back to Chch but he couldn't remember who it belonged to. The potential dispute is about what caused the partial failure of the first repair and who is going to establish that? |
martynz (5445) | ||
| 1184664 | 2011-03-09 09:01:00 | I don't want to be negative, but subsequent faults are not uncommon in electronic equipment and it is not often that they can be laid at the door of the tech who repaired it. They are more often due to accelerated failures caused by the inevitable disturbance of the equipment during dismantling, servicing and reassembly. Clearly it was working at a level acceptable to you when it was returned, but you don't say how long it lasted, however the guarantee would be on the specific repair carried out and if substantively different, second or subsequent faults are not covered. Guarantees on electronic repairs do not apply to the equipmet as a whole, for example gearbox failure following engine repairs would not be covered by the transmission repair warranty. That it is not storing on any presets now is indicative of a further failure, but if a component wasn't available and you agreed to a substitution, for sure there was an element of risk involved. Trouble is you'd probably have to pay another tech to diagnose the current status. Difficult to say where this would all end up even if you went to the Disputes Tribunal. What is the make and age of the equipment? Cheers Billy 8-{) |
Billy T (70) | ||
| 1184665 | 2011-03-09 09:26:00 | I for example gearbox failure following engine repairs would not be covered by the transmission repair warranty. ) WTF |
plod (107) | ||
| 1184666 | 2011-03-09 09:29:00 | Thanks Billy T. As ever, a very sagacious response. I'm reluctant to give up the ghost because its part of my much-loved Quad set up. The tuner is the FM4 and I have the 34 Control unit (preamp), 306 amplifier and 67 CD player. All a bit aged now (in modern day terms) early 80's to mid 90's. |
martynz (5445) | ||
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