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| Thread ID: 116737 | 2011-03-18 01:18:00 | trademe | GameJunkie (72) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1187085 | 2011-03-18 01:18:00 | i sold an old phone on trademe a week or so ago, sent it away, all good. today i get an email from the buyer saying theyre happy with the phone(which was fairly worn but worked without issue right until i packaged it away to be posted, ie it worked good), but that sometimes they have to press keys on the keypad several times to get what letter etc they want. it this just bad luck or what? they asked if i would consider a refund if they send it back:(:mad: where to from here?? |
GameJunkie (72) | ||
| 1187086 | 2011-03-18 01:25:00 | I personally would refund the money. | Metla (12) | ||
| 1187087 | 2011-03-18 01:29:00 | If you are convinced that it was working perfectly when sold and you correctly described its condition the sale should stand. If you have any doubts then a refund would be in order. | CliveM (6007) | ||
| 1187088 | 2011-03-18 02:03:00 | i dont have any doubt of the working of the phone. yes it was worn around the casing but no issues with the keypad were to be had whilst i used for over 3 years. i suppose that is what the ask the seller a question is for. i wouldnt have sold it if it didnt work right up til i posted it to the buyer |
GameJunkie (72) | ||
| 1187089 | 2011-03-18 02:32:00 | Maybe you press the buttons differently to them, and what works for you doesn't for them. | Agent_24 (57) | ||
| 1187090 | 2011-03-18 02:36:00 | im not sure how to reply to them though. aargh.. @ Agent_24; **** happens??? |
GameJunkie (72) | ||
| 1187091 | 2011-03-18 02:38:00 | Refund. No question. The kudos you will get for doing this is absolutely worth the hassle. You can always try selling it again with an updated description. |
AvonBill (11358) | ||
| 1187092 | 2011-03-18 03:01:00 | Refund the money have done it a couple of times One for a washing machine that stopped spinning about 6 months after they bought it and an airband VHF radio which died a few weeks after I sold it. No biggy fixed them both back up and sold them again. |
prefect (6291) | ||
| 1187093 | 2011-03-18 03:24:00 | Yeah **** happens but then did they stuff the phone themselves and now want a refund? Who knows... If you refund you will look good but you might get ripped off. Guess it's up to you... |
Agent_24 (57) | ||
| 1187094 | 2011-03-18 03:49:00 | Tell them to send back the phone, inspect it and as long as there is no damage that they have done, then refund it. You may find they may have dropped it or something, now it plays up - if thats the case, and theres obvious damage that wasn't there when sent, then you shouldn't have to supply a refund. Its like a warranty really - if a TV fails under normal use then the warranty is covered, but if physically damaged then the warranty is Voided. |
wainuitech (129) | ||
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