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| Thread ID: 119451 | 2011-07-23 23:36:00 | Severe issues with an Acer M3100 | Gallax (16471) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1218689 | 2011-07-24 01:59:00 | Please wait for an agent to respond. You are currently '1' in the queue. Please note that this chat service is available to guide you to the appropriate resources for your questions. Often this can include technical support options or a phone number to the appropriate Microsoft Team. You are now chatting with 'Rachael'. Gallax: hey Gallax: can you help? Rachael: Welcome to Microsoft Customer Service Chat, Gallax. Please give me a moment to review your question. Gallax: ohh okay Rachael: Are you referring to Word 2007 or Excel 2007? Rachael: I don't mean to rush you but I just want to make sure that we're still connected. Are you still with me? Gallax: no. like. when i go to open a file. like internet. if i dont run as admin. a window will open, my exe files are stuffed up and they dont know where to open Rachael: Are you using Windows 7 Home Premium? Gallax: windows vista apire m3100 Rachael: Is it Windows Vista Home Premium? Gallax: yes Gallax: and if youre trying to remotely connect it wont work Gallax: my computer doesnt even install anything Gallax: sorry i have such screwed up problems Rachael: Thank you for the additional information. Rachael: Regarding your inquiry, I would suggest working with our Support Professionals for further assistance and investigate this issue as they are the one who can handle this. Gallax: can you refer to me to the gookiest guy you know in your workplace? Gallax: geekiest* Gallax: smartest genius computer wizz god Gallax: because ive tried a lot of stuff I was talking to a microsoft representative hahah she couldnt help |
Gallax (16471) | ||
| 1218690 | 2011-07-24 02:04:00 | You seem to have a problem explaining your situation. Is English your first language? LL |
lakewoodlady (103) | ||
| 1218691 | 2011-07-24 02:18:00 | lol yes english is my first language. i know i did sound kinda dumb there. why is there an error on my disk | Gallax (16471) | ||
| 1218692 | 2011-07-24 02:27:00 | why is there an error on my disk Its windows :D :p Something to try, May or may not fix the problem, could make it worse ( if thats possible) or at least get part of it going -- can you go to the C drive (Computer) , right click your hard Drive / Properties/ Tools Tab - under error checking click on check now,make sure there is a tick in the top option, and bottom if you want to do a full scan. Click Start, you will get a messages saying it cant run, and do you want to run it on next start - agree, then restart the Laptop, touch nothing, chkdsk will run. It will take a while, but let it do its thing. The other way to do this scan is click on start, type in CMD, right click it from the results, run as administrator - once open type in chkdsk /r Press enter - you will more than likely get the same message about rebooting. |
wainuitech (129) | ||
| 1218693 | 2011-07-24 03:44:00 | that might screw things up??? | Gallax (16471) | ||
| 1218694 | 2011-07-24 03:57:00 | I would say malware has stuffed up your exe file association. I would (if you dont want to reformat), remove the hdd and put it in a working system. If its IDE, make sure you jumper it properly. Then scan the hdd with something. Or if its got a hidden partition, burn the ISO, to DVD. |
Speedy Gonzales (78) | ||
| 1218695 | 2011-07-24 04:28:00 | that might screw things up??? Anything is possible. While no one (hopefully anyway) would give advise that will certainly stuff things up, ANY suggested fix from anyone can sometimes end up with results that are not always expected. Thats why I wrote "Something to try, May or may not fix the problem" When a System is corrupted OR infected with Malware / Virus anything unexpected can happen when doing repairs. People like myself that do this for a living have ways to recover one way or another when the computer is in front of them, but on here, that option is not available. So upon saying that - :) As speedy suggested, you can scan the drive, if you don't have another PC to do this, what you can do is download programs to a working computer to do certain operations. If you want a bootable CD that does cleanout infections - download This ISO file (www.4shared.com) - its the Nod32 rescue CD that Nod32 can make, but you would normally be required to download a 1GB file to make it first. The ISO file is about 174MB - on that page is a big blue "download Now" click that, when the timer / clock finishes there will appear another download option, download the file ( ignore the toolbar pop up). Once downloaded, using ISO burning software, burn the file to a blank CD, boot from that CD, then do a full system scan to remove infections ( will take a while). Once the scan has been completed and all major infections removed further cleaning / repairs may be required assuming it is infected to get the system working again correctly. |
wainuitech (129) | ||
| 1218696 | 2011-07-24 06:54:00 | gallax, you mentioned you were considering wiping your hard drive and installing Windows, yes? because this will almost certainly fix that and many other smaller problems you may be having with your computer. also, doing a clean install of Windows will speed things up, too. :pf1mobmini: |
jareemon (5207) | ||
| 1218697 | 2011-07-25 01:28:00 | Try this (how to recover your system to factory condition) ;) support.acer.com |
feersumendjinn (64) | ||
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