Forum Home
Press F1
 
Thread ID: 119705 2011-08-06 05:37:00 Hard Drive Bad Sectors, With a Twist Lucas (16493) Press F1
Post ID Timestamp Content User
1221251 2011-08-06 07:51:00 Can we possibly do this tomorrow?
ill be back on around the same time.
Thanks
Lucas (16493)
1221252 2011-08-06 07:51:00 Going by the original post comment:
I used WD's hard drive trouble shooting program off their website, which told be it had too many bad sectors to be troubleshot Doing anything on the PC with the drive connected will more than likely will only cause data lose.


The Linux live CD I'm using ( knoppix) easily finds the data on the drive here, bad sectors and all,and have already transfered it to another drive. (beer o'clock time now) :drool

In simple non technical terms ( for any one thats interested) bad sectors are simply dead spots on the drive. if for example, the drive sectors and all its data were numbered 1,2,3,4,5,6,7,8,9 and sector 2 was dead, nothing could be seen past sector 2 (as in this case the USB Drive - cant be seen correctly) BUT using another program, like Linux Bootable CD will allow you to recover , copy/paste to another drive, it bypasses the dead sectors.

The problem arises when (using the above numbers) sectors 2, 5, 7 are dead, bits of the data will be lost that are in those sectors, so it everything may not be recoverable.

Keep in mind the numbers in the example are only that, hard Drives, depending on their size will have far more.
A 250Gb drive has approximately 488,281,250 sectors

Side Note: knoppix 6.7 talks back to you when using it. Great - smart arse OS :D
wainuitech (129)
1221253 2011-08-06 07:56:00 No probs Lucas. You could try a Linux cd Lucas. You'll have to download a distro then burn the ISO first. Then boot from it (maybe better if its a live cd) Speedy Gonzales (78)
1221254 2011-08-06 08:27:00 Ok, this is really “Left Field”, but I had a similar problem which turned out to be the “Power Supply”. :eek:

Whilst it was a USB connected external drive it had its own 230/12v supply which must have dropped out of limits and caused the same problem you seem to have.

A volt meter showed the Power Supply was producing 12v OK, but under load I guess the voltage or current available was insufficient. :confused:

I jerry rigged it to the computer power supply and I’ve never had a problem since. :)

As I say, “Left Field”, outside the square and a long shot. ;)
B.M. (505)
1221255 2011-08-06 08:57:00 For reference -- if you want the knoppix Option , go here to the site ( . knopper . net/knoppix-mirrors/index-en . html" target="_blank">www . knopper . net) I used th Second one down, HTTP ( first Attachment shows) next page, click "Accept" - Scroll down till you get to version 6 . 7----EN . ISO 697 M (attachment 2), save it, then as Speedy mentioned burn it with ISO burning software, boot from the CD with the USB HDD attached .

On booting, First screen, press <Enter> when it shows boot- (bottom left hand corner) Using the Arrow keys, select 12 , Graphical Programs <Enter> Full x Session <enter>

Once booted, bottom left corner, second Icon - File manager . On the left will be all your drives, the main HDD will more than likely be sda1 the USB drive will be showing as well (as long as its not completely toasted) open the drive by double clicking it, Select the folders/files by right clicking them, you may get a warning message, click OK and carry on, copy/paste the files you want to the Main PC .

The problem will arise if there are bad sectors in a file being copied, it may throw up an error message - if so it wont be recoverable .

Once finished, click the start Icon in the task bar ( looks like a arrow- kind of), restart or shut down .

Edited:
Originally I tried Ubuntu live CD, but that spat the dummy and didn't want to boot correctly .
wainuitech (129)
1221256 2011-08-06 09:59:00 The link Speedy posted, pointing to a Windows page is suggesting that it's the USB interface that may be at fault, so there's now greater hope that the drive may be ok .

Still the quandry remains to either:

Return the drive under warranty and lose all data

or

Remove the drive from its case and reattach by another means, potentially voiding the warranty .

Personally, I'd go with the second option .
Paul.Cov (425)
1221257 2011-08-06 12:01:00 Be more likely the Drive has bad sectors

Reasons:

The WD tester advised its got failed sectors, the tester tests the HDD Platters, if it were the USB interface then the drive usually wouldn't even detect.

The link Speedy posted is the USB interface on the PC's, post #9 it was mentioned "I am using Windows 7 32bit on one PC and 64bit on another." That to any degree would indicate the drive was tested on two different PC's- same result.

Voiding a warranty with out trying all other options is crazy - so far not all options have been tried.
If the warranty was voided, by the drive being removed and it is faulty then no progress was made, only $$ lost.

Some people give up to easy - thats the difference between "wanna-bes" and people who do these sort of things every day. ;)

The laptop I recovered the data from, two others who "Know all about computers (including one so called tech) " had tried and condemned the data to lost ---- Guess who recovered everything this time. :p
wainuitech (129)
1221258 2011-08-06 21:21:00 I called WD to find out what can be done in this situation . I was told I would be given a replacement .
How do I get all my data off it? WD told me a computer repair shop must do this, Which i assume will cost big $$$ . I told them that all repairs must be paid for by THEM under the Consumer Guarantees Act .

Actually WD only have to replace the drive .

Data is your responsibility .

As for the CGA you do that through the retailer, not the manufacturer .

And repairs, yes, the replacement is your repair . But the data isn't .
pctek (84)
1221259 2011-08-06 23:01:00 If it was business data related he might be able to claim damages? e.g cost of generating or creating the data again,idk, but WD are in the US so i doubt they'd care. icow (15313)
1221260 2011-08-06 23:07:00 If its business data then the CGA doesn't apply. gcarmich (10068)
1 2 3 4 5