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Thread ID: 119748 2011-08-08 00:26:00 usb ports ~ NZHawk (4093) Press F1
Post ID Timestamp Content User
1221604 2011-08-08 02:49:00 Ok
two devices showed with yellow !
VIA usb enhanced host controller (Device cannot start code:10) and
usb mass storage device
I had the two usb flash drives and the sd flash card pulled
had the two usb flash drives re-inserted -- they seem to be working but
I am still left with the
VIA usb enhanced host controller (Device cannot start code:10)
NZHawk (4093)
1221605 2011-08-08 03:08:00 Is this onboard USB or a PCI card?? I know with PCI cards, if its got a molex adapter on it. It needs to be connected. Or thats what can happen Speedy Gonzales (78)
1221606 2011-08-08 03:10:00 It has both onboard & and extension slot with 2-usb slots & 4 SD Flash card slots NZHawk (4093)
1221607 2011-08-08 05:19:00 Might want to give a try upgrading the drivers from: www.via.com.tw

Also I find USB Flash drives and Bus-powered hard drives generally seem to work best on rear (motherboard mounted) ports.

Some front ports are connected via crappy cabling and for high-speed bus-powered devices you will get all kinds of problems, even if externally powered drives and things like mice work OK.
Agent_24 (57)
1221608 2011-08-08 05:39:00 Agent_24 all good points thank you.
I did find though that when we moved the usb drive to the back port that we got the same problem,
drive being recognized but when open showed nothing in it
when in fact there were multiple folders and files.

Will try the driver upgrade - thank you for that.
NZHawk (4093)
1221609 2011-08-10 00:29:00 Looked this morning at the device manager & the "faulty" VIA usb enhanced host controller seems to have corrected itself but, we're still dropping or inaccessible usb.
I went to the Event Manager & there is quite a few errors under System:
I will only post a few here, but if someone could help me understand what they are saying & direction I should take, it would be appreciated:
Type Date Time Source Category Event User Computer
Warning 10/08/2011 8:17:19 a.m. disk None 51 N/A MBHC
Warning 10/08/2011 8:17:09 a.m. disk None 51 N/A MBHC
Warning 10/08/2011 8:00:20 a.m. ftdisk Disk 57 N/A MBHC
Warning 10/08/2011 8:00:20 a.m. disk None 51 N/A MBHC
Warning 10/08/2011 8:00:20 a.m. disk None 51 N/A MBHC
Warning 10/08/2011 8:00:20 a.m. disk None 51 N/A MBHC
Warning 10/08/2011 8:00:20 a.m. disk None 51 N/A MBHC
Warning 10/08/2011 8:00:20 a.m. ftdisk Disk 57 N/A MBHC
Warning 10/08/2011 8:00:20 a.m. disk None 51 N/A MBHC
Warning 10/08/2011 8:00:20 a.m. disk None 51 N/A MBHC
Warning 10/08/2011 8:00:00 a.m. disk None 51 N/A MBHC
Information 10/08/2011 7:59:53 a.m. Service Control Manager None 7036 N/A MBHC
Information 10/08/2011 7:59:52 a.m. Service Control Manager None 7035 Helena MBHC
Information 10/08/2011 7:59:52 a.m. Service Control Manager None 7036 N/A MBHC
Information 10/08/2011 7:59:39 a.m. Service Control Manager None 7035 SYSTEM MBHC
Information 10/08/2011 7:59:25 a.m. Service Control Manager
NZHawk (4093)
1221610 2011-08-10 00:36:00 Not sure what those errors mean. Go back to the System log and double-click on an error. You should get a more detailed description. There's even a little button to copy the whole lot to clipboard so you can paste it here.

By the sounds of it though, you've either got some weird driver problems or faulty hardware.
Agent_24 (57)
1221611 2011-08-10 00:43:00 Thank you Agent - um the computer is at another location will need to coordinate to get the data. will report back later
Thank you
NZHawk (4093)
1221612 2011-08-10 00:54:00 If you can, you could try getting the user to boot a live Linux CD like Ubuntu :waughh:

Then if the USB works fine, you can eliminate a driver problem.
Agent_24 (57)
1221613 2011-08-10 00:56:00 excellent suggestion
- will do and report back
NZHawk (4093)
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