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| Thread ID: 119705 | 2011-08-06 05:37:00 | Hard Drive Bad Sectors, With a Twist | Lucas (16493) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1221241 | 2011-08-06 06:32:00 | It has approx 200gb of data on it. Mostly videos I dont have enough space to put the whole amount somewhere else, but there are a number of files that I want to salvage that are essential, that I do have enough space for. |
Lucas (16493) | ||
| 1221242 | 2011-08-06 06:33:00 | Installing Teamviewer now... | Lucas (16493) | ||
| 1221243 | 2011-08-06 06:38:00 | ID: 831 452 513 Pass: 9624 |
Lucas (16493) | ||
| 1221244 | 2011-08-06 06:39:00 | coming in now | Speedy Gonzales (78) | ||
| 1221245 | 2011-08-06 06:45:00 | I called WD to find out what can be done in this situation. I was told I would be given a replacement. But that leaves the issue of; How do I get all my data off it? WD told me a computer repair shop must do this, Which i assume will cost big $$$. I told them that all repairs must be paid for by THEM under the Consumer Guarantees Act. They are having trouble understanding this, as their 'Support' Centre is based in the USA. The Consumer Guarantees Act is only applicable to the New Zealand supplier of the goods, not WD themselves. However, the CGA does not cover incidental losses or costs such as data recovery. I guess it is presumed that the user will have taken appropriate action to protect their data against hardware failures, but in any event, the cost of getting your data off the disk will almost certainly land on you. Speedy is your best bet! Cheers Billy 8-{) |
Billy T (70) | ||
| 1221246 | 2011-08-06 06:45:00 | You can normally easily get the data off, by using a linux live CD, something like Ubuntu, Puppy linux or knoppix. With the Drive attached to a PC, simply boot from the CD, Linux 9/10 will see the drive, allow you to copy /Paste the data to another drive.I'm doing that right now for a customer who's drive has failed on their Vista PC with bad sectors. It depends also what has failed, if its simply bad/failed sectors then thats no problem, if its the circuit board in the drive then yes, opening the case will blow your warranty. :illogical How do I get all my data off it? WD told me a computer repair shop must do this, Which i assume will cost big $$$.I told them that all repairs must be paid for by THEM under the Consumer Guarantees Act. Obviously meaning the data. Please post the exact location on the CGA site,that it says that. ?? What section - I have subscription so it can easily be confirmed. WD have to replace the HDD under warranty, ( which they have said they will) doing backups or recovering data is not up to them, its up to the owner to do backups. If you only have data on one drive, then thats asking for trouble, the warranty ONLY covers the hardware - NOT the data. |
wainuitech (129) | ||
| 1221247 | 2011-08-06 07:09:00 | WD in the US are not going to be interested in the CGA, you need to go back to the retailer where you purchased it, however if less that 12 months it will be replaced under warranty. Can someone point me to the part of the CGA that says that the retailer is responsible for recovering the data from a failed hard drive. Oh, Backup backup backup. If you want to keep your important information always have it in at least two places. |
gcarmich (10068) | ||
| 1221248 | 2011-08-06 07:15:00 | This came up (social.technet.microsoft.com) . Didnt want to select MBR, (it gives you an option of MBR or GPT) in case it formatted the hdd So, just waiting to see what happens after a reboot |
Speedy Gonzales (78) | ||
| 1221249 | 2011-08-06 07:36:00 | I have rebooted, and its the same situation as before :( | Lucas (16493) | ||
| 1221250 | 2011-08-06 07:38:00 | mm give me another password lucas. Have you got a desktop to try it on? | Speedy Gonzales (78) | ||
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