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| Thread ID: 119922 | 2011-08-17 01:18:00 | Random crashes after system upgrade. | jackie.t (16504) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1223806 | 2011-08-17 01:18:00 | Hope someone can help.... In January my computer was upgraded with the following hardware: Intel Duo 2 Core E5200 Processor Asrock G41M-AS3 Motherboard DDR2 2GB Ram 512 MB Graphic Card In April it crashed (blue screen and disk read error messages). Computer tech replaced hard drive (300GB) and all OK again for a couple of months. Crashed again with kernel stack error, and he replaced that hard drive with a new 500GB drive, citing that as the problem. This time it only lasted a few days! Computer tech says he can't find anything wrong and has told me not to worry and just ignore the blue screens LOL. On Monday I had a free computer check done elsewhere and this tech has changed a port on the motherboard and suggested that this is the problem! Arrrgh, I am not a techie and just want it fixed! I have paid the original computer technician $940.00, and am very frustrated as you can imagine. What's my best course of action? Thank you in advance. |
jackie.t (16504) | ||
| 1223807 | 2011-08-17 01:35:00 | Welcome to PF1 :) What OS is on the PC?? Hopefully its XP, if not then the problem will more than likely be it hasn't enough power to run. Download Blue-Screen View (www.nirsoft.net) run it, and post back what the BSOD error is. BSOD is caused by one of two things - Failing hardware or corrupted drivers, or any possible combination. Edited: Just a thought -- When the components were upgraded, was a complete reinstall done from fresh ? |
wainuitech (129) | ||
| 1223808 | 2011-08-17 01:53:00 | Wow thank you so much for your very quick reply and advice! Yes I am running Windows XP. The BSOD error is: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED thanks :) Re: Complete reinstall question? The computer tech lists his services as: Transferred OS to new system, retrieved data, installed commonly used programs. |
jackie.t (16504) | ||
| 1223809 | 2011-08-17 02:29:00 | Hmmmmmmmmm that description is a bit vague as to if the OS was reinstalled or not. The error message should have 'Stop 0X0000007E " in front of it, if so thats a driver problem normally. If you run the Blue-screen view, it will show dump files, click on one, in the window below it will tell you (hopefully) what crashed - if you can, either post back all the data, or take a screen shot and attach. By any chance do you have a Logitech mouse or keyboard ? If you do look and see if kbdclass.sys is in the dump file via Blue screen view. Can you make it crash, or is it still random ? |
wainuitech (129) | ||
| 1223810 | 2011-08-17 02:31:00 | Were these parts new or 2nd hand? it's fairly old gear for this year. If it's new and under warranty and you paid him to transfer the OS then telling you not to worry about the BSOD is a cop out IMHO. A good tech can transfer an OS between different hardware but it's always better to reinstall from scratch as Wainui hinted at, old drivers etc belonging to the original hardware can cause stability issues. It also sounds like an awful lot of money, I could build a much better PC for Less than that for example a cheap MB / CPU / RAM setup using an i5 2400/2500 can be had for < $600 unless you had a very nice graphics card ? As to what to do about it, depends how determined you are. Either get on his case about it or bite the bullet and try to fix it yourself or find a better tech to help. Some fairly standard PC fault finding would be: Run memtest for a few hours to check the RAM Disconnect all uneeded hardware and see if it helps Run a burn in test, someone can probably link one for you. Backup all your important files and software, wipe the hard drive completely and reinstall windows - best to delete all the hard drive partitions and start again to be sure. Of course the Tech you went to should have done all this and more. |
dugimodo (138) | ||
| 1223811 | 2011-08-17 02:58:00 | dugimodo ... by the sound of it Jackie has limited knowledge of the inner workings of a computer (no offence intended Jackie) and some of the things you are suggesting may be outside of her capabilities ... hence the reason for taking it to a techie in the first place. Trust in Wainui to assist Jackie and if he can't help, I'm sure some of the forum members could suggest a trustworthy techie to take your computer to. |
SP8's (9836) | ||
| 1223812 | 2011-08-17 03:42:00 | Dugimodo thank you very much for your suggestions but SP8's is correct . I have very limited knowledge and that was exactly the reason for getting someone else to do it for me! I have had to call him back many times and he keeps telling me he can't find anything wrong and it must be a software issue . Without enough knowledge on my side I am unable to argue with him :angry . I would like to find another tech who could fix it once and for all, and I am pretty sure this tech isn't going to be able to do that . Do you think I am justified in asking for some of the money back as he has not delivered what he has promised? Wainuitech: Blue screen view doesn't give me that info in the bottom window, it does for some of the older files but not for that one, it also doesn't give any info about drivers etc in the top window . And no I don't have a Logitech mouse or keyboard, do have that brand of speakers though . The crashes at the moment are still random, so if I disappear from the forums you'll know why! |
jackie.t (16504) | ||
| 1223813 | 2011-08-17 04:01:00 | Jackie .... what's your location (city) | SP8's (9836) | ||
| 1223814 | 2011-08-17 04:02:00 | Is this the G41M-VS3. I cant see the AS3 on the site. Are you in NZ?? If you are, maybe someone can have a look at it (depending on where you are) | Speedy Gonzales (78) | ||
| 1223815 | 2011-08-17 04:02:00 | SNAP ! | SP8's (9836) | ||
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