Forum Home
PC World Chat
Thread ID: 117574	2011-04-25 05:14:00	What length will ISPs go to to get a line working?	Agent_24 (57)	PC World Chat

Post ID	Timestamp	Content	User
1196936	2011-04-25 05:14:00	A friend of mine has a really bad phone line, and his DSL sometimes cuts out all day or won't even connect at all. Sometimes it's just fine. IIRC he told me that a technician called in and checked the wiring and deemed the stuff inside his house to be deteriorated junk. Apparently, Telecom won't do the repair (Don't know why) I thought if the line was crap, and you paid the wiring insurance, they would do it? Maybe there is more to this story than I know.... but still. What is the limit on free repairs to your line from your ISP? (They have always done work on my wiring for free and with no complaint)	Agent_24 (57)
1196937	2011-04-25 05:23:00	When I was having problems a few months ago, the tech even installed a splitter ($120 worth, IIRC) - for free!! I already had two separate circuits set up, so there wasn't any extra internal wiring to worry about. This was around the same time as a cabinet was being made 'live' at the end of my street. He spent a good couple of days trying to fix the problem. Apparently the wiring currently used but just the phone (now) wasn't optimal - but when he tried the separate circuit, huge improvement. Uploads these days around 1.2 and downloads between 12 and 17, depending on local load. I also pay the wiring insurance (because I'm lazy!), so the next step would have been to replace the cabling in the house - at no cost to me - had the problem not been sorted out... Telecom (Chorus) FTW! Sudden thought: I wonder if the insurance covers replacement of copper wiring with fibre when FTTD arrives?	johcar (6283)
1196938	2011-04-25 05:55:00	Apparently, Telecom won't do the repair (Don't know why) I thought if the line was crap, and you paid the wiring insurance, they would do it? Maybe there is more to this story than I know.... but still. I'm guessing he's not with Telecom for his broadband connection? As far as I've experienced, if you're using another ISP, and the wiring is not causing problems with your voice calls, Telecom don't seem too interested.	inphinity (7274)
1196939	2011-04-25 06:58:00	If its complete junk (and he's in an area that is likely to support fiber in the future) he might as well get it done in preparation for fiber. Or if not fiber, just get it rewired. Chorus do that for approx $200 I think. Probably add this in www.chorus.co.nz it reduces the amount of rewiring needed. For some reason I have a funny feeling this is not relevant. Not sure why :p	The Error Guy (14052)
1196940	2011-04-25 07:09:00	I'm guessing he's not with Telecom for his broadband connection? As far as I've experienced, if you're using another ISP, and the wiring is not causing problems with your voice calls, Telecom don't seem too interested. He is with Telecom, with the service they have given me I expected them to fix his problem also (or at least try) He's got a brand new ADSL2+ cabinet just up the road (same as me) although we are not on the same cabinet, but in the same area. I also pay the wiring insurance (because I'm lazy!), so the next step would have been to replace the cabling in the house - at no cost to me - had the problem not been sorted out... I think that's what the technician said was needed, an actual full replacement of the phone lines in his house because they were substandard and now degraded crap, it's a 3-story apartment\flat type thing so maybe really tricky. I am not sure what the normal procedure is for doing a job like that, maybe Telecom won't bother doing it? I don't know...	Agent_24 (57)
1196941	2011-04-25 09:10:00	I've had a tech out now 4x. My attenuation is still around 55, which gives me a bit of grief and terrible speeds. I moved around 200m *closer* to the Exchange from my previous house where we were renting, yet now my speeds are < 50%. We've had an electrician in to rewire from the Demarc point with a single CAT6 cable to the Patch Panel which improved things to the point that they are now. I'm still going to keep chasing Telecom, as they provide my phone line, to fix / improve it (I'm getting disconnects that I shouldn't be). It's their line at the end of the day, right? And I'm also paying the extra $3 a month or whatever for wiring maintenance so it makes sense that they'd do something about it ...	Chilling_Silence (9)
1196942	2011-04-25 11:43:00	What is the limit on free repairs to your line from your ISP? (They have always done work on my wiring for free and with no complaint) I always though free repairs were just from the street to the point of entry plus any adsl outlet wiring fault. It would be totally uneconomic to rewire from point of entry to all the oulets in a house so there's no way they'd consider that I'm sure, especially if it is all old 3-wire stuff. The best solution is to get Telecom/other contractor to install an adsl splitter at the point of entry then run a single Cat 6 lead to a dedicated adsl outlet. That isolates the adsl signal from all the crappy wiring, crook outlets and various phones etc. If there are still problems, and your equipment is OK, the onus is 100% on Telecom to sort it out. Another reason why I stick with Xtra. I installed this system myself when I went on broadband and have had a fast and 100% reliable connection ever since, which goes back pretty much to the beginning of broadband itself. Cheers Billy 8-{)	Billy T (70)
1196943	2011-04-25 12:21:00	His house was built recently and from what I gather, rubbish quality wiring was used . It's not old, it's just crap, and has deteriorated (or so he says they told him - yeah I know, Chinese whispers and all that) I don't know how much he cares to be honest, I'm just interested myself as to how far Telecom go with regard to faulty wiring . As Chilling said, they definitely care about everything outside your house, and apparently all wiring inside too if you pay the insurance . The bit that gets me though is their Terms and Conditions, for example: The standard service covers telephone sockets and wiring which meet and are installed to our specifications . For example: they must have a Telepermit they must be installed in compliance with our codes of practice and must not be mixed with non-complying telephone sockets and wiring or with the electrical wiring, sockets and switches in your home What if the person who built his house used substandard and non-telepermit wiring? Does this mean Telecom are able to refuse free repair, even though it was not his fault as he didn't build the house and didn't install the wiring? (Again, I have no idea if this is actually true, but it sounds like it could get quite messy)	Agent_24 (57)
1196944	2011-04-25 12:45:00	I imagine that if the install was done with crap, non-compliant fittings, and the customer was paying the wiring maintenance fee, Telecom would turn a blind eye (from a public relations point of view), although, like any insurance there is always an 'out' for the provider, especially if they felt they were being taken advantage of. IIRC, that wording hasn't changed materially in the last 30 years, well before "alternative suppliers" were importing equipment and selling/installing en masse... Here's a very old page (still has the old Telecom logo) I found on the telepermit.co.nz site, with some interesting FAQs: www.telepermit.co.nz	johcar (6283)
1196945	2011-04-25 13:38:00	Some light appears to have come since a recent conversation with my friend... and Telecom's part in the re-wiring doesn't appear to be a problem. It seems the major problem is the design of the house and location of the wiring, meaning any work done would apparently require the walls being ripped up. I have a feeling even stinking rich Telecom isn't going to pay for them to be put back again.... This explains why my friend is reluctant to go along with the whole idea!	Agent_24 (57)
1