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| Thread ID: 117486 | 2011-04-20 23:11:00 | Guarantees and exchanges? | tims (10184) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1195938 | 2011-04-20 23:11:00 | Hi Just wondered if someone has any knowledge on what consumer rights are regarding product guarantees and exchanges. My sister-in-law recently bought a Nilfisk vacuum cleaner from Harvey Norman based on the Consumer mag's review on best vacuums to use for cat/dog hair but the Nilvisk has been a total failure - the power head is clogged up with pet hair and does not appear to be spinning at all. She plans to take it back this weekend and make sure that the actual cleaner is not faulty. If it isn't faulty and is just a poor design, what are her rights as a consumer? Can she exchange it for another brand (e.g. Miele) or get her money back or can they say that everything is working normally and it's not their problem that it doesn't work with her carpet? Thanks |
tims (10184) | ||
| 1195939 | 2011-04-20 23:46:00 | Money back gaurantee and exchange may be at the discretion of the shop. I have asked about a computer device at Harvey Norman and they said they don't do money backs .... If it's faulty, they should fix it .... For computer stuff, that's why I prefer DSE due to their money back policy. Edit. For appliances - LV Martin has that nice policy too ... |
Nomad (952) | ||
| 1195940 | 2011-04-20 23:52:00 | Under the CGA it Must be Fit for The Purpose. Which in this case is fur. So yes, she is entitled to get a refund. Miele is the one users say is best for fur vaccuming, better to read user reviews of products I've found than magazine reviews. Just look at all the PC mags that rate Nortons all the time. Complete bollocks. |
pctek (84) | ||
| 1195941 | 2011-04-20 23:55:00 | If they claim it's not faulty, thus not covered under warranty, she may be covered under the consumer guarantees act which covers purchases with in 3 months of purchase date and requires products to do what retailors claim they can do. | Kathryn (16347) | ||
| 1195942 | 2011-04-21 00:21:00 | Start here: www.consumer.org.nz Over the left-hand side is a menu with: - Introduction - What it covers - The guarantees - Putting it right - Your questions answered Start from the top, work your way down, read them all. It's very enlightening. |
Chilling_Silence (9) | ||
| 1195943 | 2011-04-21 00:26:00 | I don't have an answer for you, I just wanted to take this opportunity to bash Consumer. More often than not they just don't know **** about the products they rate. | pablo d (15490) | ||
| 1195944 | 2011-04-21 00:29:00 | If its "not fit for intented purpose" then a refund must be given. Fur, on carpet , how strange & rare indeed. :o Are they going to say there vacuums arent designed or intended to vacuum carpets ?? MOST shops have a total disregard for the CGA, so you will need to scream & shout to get your legal rights under the CGA . |
1101 (13337) | ||
| 1195945 | 2011-04-21 00:34:00 | CGA Goods ....."Are free from minor defects." how does this seem to not include software ?????? |
1101 (13337) | ||
| 1195946 | 2011-04-21 00:45:00 | Well I know they were not tested at the Nelson lab that does consumer testing as I know the guy that does the testing here for consumer. Wife used to work with him and rang him last week to ask about a vacuum cleaner for exactly the same thing to remove cat hair. His words were "I can't make any recommendations I'm not allowed, however I would buy the Miele for myself" He also told her that they have done no vacuum cleaner testing for 18 months | gary67 (56) | ||
| 1195947 | 2011-04-21 00:46:00 | CGA Goods ....."Are free from minor defects." how does this seem to not include software ?????? It does include software to a certain degree. If you purchase some software, and it wont install due to a manufacturing fault in the CD, then you can exchange it. BUT if its on your computer already, then they have no control over what a person does to it, they could delete files etc or there could be other problems on the computer. Heres a classic example: A few years back I had that happen with a customer, the software wouldn't install and he jumped up and down saying it was faulty. I went and looked at it, and in the end it was corruptions on HIS computer causing the software not to work. It worked as it should on a good system - so there was nothing wrong with the software he had purchased. Once I fixed his PC -- Surprise surprise the software installed and worked fine. |
wainuitech (129) | ||
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