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| Thread ID: 147887 | 2019-05-24 08:06:00 | laptop losing wifi connectivity | Chikara (5139) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1460943 | 2019-05-24 08:06:00 | Hi all, My Mum has a laptop, about 8 years old, Toshiba, can't remember the model exactly but I will ask her next time. She's been complaining for a while that it would often temporarily lose it's wifi signal. I assumed this was due to maybe router issues, but the problem remains even since they get a new router. She's also just told me she was connected to her printer at home, which is also connected wirelessly, and halfway through a scan job she lost that connection, too. So it seems to be a laptop issue specifically. It's on Windows 10. She does keep her windows updates updated and runs anti-virus. Any suggestions on where to start to troubleshoot / fix this? I'm thinking maybe it's a driver related issue but I am pretty sure in the past I already checked her drivers were updated. Is this something that could be a hardware problem? She's open to getting a new laptop, but she has fairly simple needs and the current one does everything she needs it to apart from this problem. |
Chikara (5139) | ||
| 1460944 | 2019-05-24 08:39:00 | Hi, What ISP and modem? LL |
lakewoodlady (103) | ||
| 1460945 | 2019-05-24 08:51:00 | Hi, thanks for quick reply. She is through Xnet/World Exchange. I don't recall what modem/router they have (I don't live with them) but this problem happened with their prior router also. As the wireless connection to their printer also disconnected, i don't believe it's a router or ISP problem, I think it's more likely something with the laptop itself. |
Chikara (5139) | ||
| 1460946 | 2019-05-24 09:24:00 | If the wi fi is dropping off, she needs to contact XNet.... LL |
lakewoodlady (103) | ||
| 1460947 | 2019-05-24 10:09:00 | If its only the wireless dropping from the Router to the Laptop, could be a corrupted TCP/IP Stack in the laptop. What you can do is rebuild it, from search type in "Network Reset" (without the ") click the button: 9627 This will wipe out all network connections, settings. You'll get a message saying it will reboot in 5 minutes, or you can reboot yourself. Once it reboots it will rebuild /reinstall the adapters, TCP/IP Stack -- Then give it a few minutes to reload, reconnect to your wireless - see if it is more steady. |
wainuitech (129) | ||
| 1460948 | 2019-05-24 10:16:00 | Does she have any other device which can be connected via wifi apart from her laptop? If so does it have the same problem? That would give a good indication if the problem lies with the laptop or the router. | CliveM (6007) | ||
| 1460949 | 2019-05-24 10:37:00 | @LL but that does not explain why the connection from the laptop to the printer is also disconnecting, that uses wifi but not external internet... @wainui - thanks, I will ask her to try that, worth a try @Clive, only her mobile phone, she hasn't mentioned any problem with that, but I will also ask her. She rarely uses her mobile and mainly just for SMS, so even if that problem was there too, chances she never noticed it before. Dad has a PC but it's wired only (and he is still running Vista on it - yes really!) |
Chikara (5139) | ||
| 1460950 | 2019-05-25 09:24:00 | just a uninformed hunch, could the batteries be getting past it, especially if they are the original ones! | Laggard (17509) | ||
| 1460951 | 2019-05-25 09:51:00 | She has replaced the battery once during it's life, and mostly uses it on mains power now anyway | Chikara (5139) | ||
| 1460952 | 2019-05-25 19:28:00 | A friend has a similar problem with his Win10 laptop. His Ipad is fine but his laptop is disconnecting. I found this site that has some good suggestions www.webnots.com I was going to try the the device power management uncheck (solution 2) that fixed it for the poster, but haven't got back to friend yet. Good luck to us both!! |
linw (53) | ||
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