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| Thread ID: 120127 | 2011-08-25 22:21:00 | Please help me, blue screen and security issues | angchick (16026) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1226179 | 2011-08-25 22:21:00 | So we have not had the internet for awhile due to financial reasons. Now we are back up and running, especially since I am back in school. So I noticed the computer has been running slow on some pages. On other pages it is fine, and others it says internet explorer is having problems closing windows. I use microsoft security essentials for my virus protector (the free one) but it came up saying it was not working. When I look at it, the firewall is on, automatic updating on, but when I get to malware protection is says check settings. For virus protection It says Microsoft security essentials reports that it is turned off and has not provided security center with a program to fix this issue. Then it says for spyware and other malware protection I am using Windows Defender and it is okay. Does anyone know what I should do? Also, I used to be able to click the little castle which would bring up security essentials so I could run scans, but now it is gone. As for the blue screen, the area that says the error, gave this code 0x000000D1 and then in parenthesis other numbers. I really need to get this fixed as I have college work to do and I am not great with computers. Please help, if you can. TIA |
angchick (16026) | ||
| 1226180 | 2011-08-25 22:26:00 | Go here and run the online scan: go.eset.com Then grab Malwarebytes and see what it picks up: http://malwarebytes.org/ One of them will find something. STOP 0x000000D1 is usually a driver error, or malware / virus. |
Chilling_Silence (9) | ||
| 1226181 | 2011-08-25 22:36:00 | So I need to download these and run them? | angchick (16026) | ||
| 1226182 | 2011-08-25 22:39:00 | It says to click on this add on to the computer, is it safe to do that? | angchick (16026) | ||
| 1226183 | 2011-08-25 22:41:00 | Malwarebytes you need to download and run, make sure you set it to do a complete scan The eset online scanner is online. (although you may have to download something. someone else will tell you) I would add www.nirsoft.net This utility gives you more useful info about the Blue screen |
Morgenmuffel (187) | ||
| 1226184 | 2011-08-25 22:52:00 | Based on my own personal experience, the MSE AntiVirus module will not run if there is another AV on the computer. In my case it detected the residuals of a popular on-line scan (Eset) which wasn't even running and renaming the offending folder didn't fix it, but deletion did, and MSAV started immediately after a reboot. Apparently it doesn't like bed-sharing with the opposition. Cheers Billy 8-{) |
Billy T (70) | ||
| 1226185 | 2011-08-25 22:56:00 | If you get bluescreenview, in the link Morgenmuffel posted. See if it shows a file as the cause (after you install / run). Tell us what the file is | Speedy Gonzales (78) | ||
| 1226186 | 2011-08-25 22:56:00 | Okay, let me make sure I am understanding everything right. I need to download all three of those and run them?? | angchick (16026) | ||
| 1226187 | 2011-08-25 23:00:00 | Microsoft's AV program, should have disabled Windows defender, when you installed it. Get bluescreenview first install then run it. Tell us what file it shows as the cause | Speedy Gonzales (78) | ||
| 1226188 | 2011-08-25 23:05:00 | do I download the one that says in zip file, or full install? I am sorry about all this, like I said, I am not good with computers. I appreciate the help |
angchick (16026) | ||
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