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| Thread ID: 120239 | 2011-08-31 06:02:00 | Webcam installs but video wont work! | turtle63 (9378) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1227601 | 2011-08-31 06:02:00 | I have a client who has a brand new computer, an Acer emachine EL1850 with Dual core Pentium E5800 3.2Ghz processor and 4 Gb Ram, Windows 7 64bit. I supplied a Web cam for her as the old one had no Windows 7 drivers, this was a genius one and should have been fine, it installed ok and tried to use it but the video would not work with the software supplied (and Skype), would not recognise that there was a Web cam installed, yet it showed as being installed in the Device Manager and working ok. The Microphone part worked ok tho. So I thought odd, tried it on my Windows 7 PC and it is 32 bit and it worked ok so I thought maybe it just didn't like 64bit!!! So ordered her another one which was a Logitech and was for Windows 7 32 and 64 bit computers. Same thing happened, it installed ok and downloaded all the updates available for the product but had the same issue, was fine in the Device Manager and the Microphone part was recognised and working ok but the software and Skype did not recognise that there was a web cam installed and to reconnect even tho it showed it in the Device Manager and working ok. Anyone got any ideas as I am fair out of them!!! it dosn't make sense. :illogical |
turtle63 (9378) | ||
| 1227602 | 2011-08-31 06:09:00 | What AV / firewall (if any is installed)? I know Kaspersky can block webcams / cams from working. Are the drivers 64 bit? | Speedy Gonzales (78) | ||
| 1227603 | 2011-08-31 06:15:00 | She has Avast on which is ok, dont think Windows firewall is the issue, cant even take a local photo with it, tells you there is no web cam. Yes the drivers are 64 bit that is why I got a different one that definitely said 64 bit. |
turtle63 (9378) | ||
| 1227604 | 2011-08-31 06:36:00 | Its not plugged into a USB hub is it?? Did you uninstall the other drivers, before installing the Logitech drivers? Did she install the drivers from windows update or download / install them from the Logitech site? I would also try installing the install file as admin. Or kill UAC | Speedy Gonzales (78) | ||
| 1227605 | 2011-08-31 09:38:00 | I installed it into a a usb spider thing but installed drivers first and then plugged in when it asked as you do. Yes other drivers uninstalled. once installed it indicated new updates so installed them which were updated drivers etc. have also installed the thing using a stand alone Usb port on the front. It seems strange tho that the microphone works but not the video.... |
turtle63 (9378) | ||
| 1227606 | 2011-08-31 09:41:00 | i think usb hubs can cause problems with these kind of things | GameJunkie (72) | ||
| 1227607 | 2011-08-31 11:06:00 | This isn't going to be much help at the moment, but I seem to remember theres a setting that needs to be changed, had one exactly the same quite a while back, just cant remember if its in skype or in windows. | wainuitech (129) | ||
| 1227608 | 2011-08-31 11:25:00 | i think usb hubs can cause problems with these kind of things USB hubs will cause probs, if you plug some USB devices into them. If its in a hub, plug it into a USB port |
Speedy Gonzales (78) | ||
| 1227609 | 2011-08-31 11:34:00 | From post #5 have also installed the thing using a stand alone Usb port on the front |
wainuitech (129) | ||
| 1227610 | 2011-08-31 11:39:00 | Delete it from DM then reboot then see if it works | Speedy Gonzales (78) | ||
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